Shipping was quick, very fashionable clothes and fits very well. A little too expensive for the quality of the garment, and questionable if it's actual merino wool used, or just regular wool. For... See more
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Lovely quality and fit, exactly what I expected and I love that coffee is a lovely brown / grey shade, very flattering on my fair skin! Took a couple of weeks longer to receive than expected due to a... See more
The cardigan is oversized so if one wants a normal shape, take a size down. By the way, the colour is not white but ecru. And you cannot wash the cardigan, only dry cleaning.
Lovely little off-one shoulder top. Was a titch worried when I realized the top just slips over your head versus having a zipper but the 4 fits true to size and I had no difficulty putting it on/takin... See more
Company details
About LilySilk
Written by the company
We are LILYSILK, one of the world's leading silk brands providing natural premium materials for every day & evermore. We aim to inspire people to live better lives and more sustainable lifestyles.
Our care for one another and the planet is what drives us.
Contact info
556 N Diamond Bar Ste 100C, 91765, DIAMOND BAR, United States
- +1-909-861-1680
- support@lilysilk.zendesk.com
- lilysilk.com
4.1
Great
23K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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I ordered this skirt ,So exited to wear…
I ordered this skirt ,So exited to wear it .
So many thanks to Apple as she really helped me to customize this order.
30 January 2026
Unprompted review
Second time buyer and I'll be back again!
Good quality and trusted company. I was a first time buyer about 10 years ago and just made my second purchase.
11 January 2026
Lilysilk customer support is great
Lilysilk customer support is great! Apple helped me this time, she was prompt in response and provided info that I was looking for for the particular item that I was interested in. Thanks Apple.
20 January 2026
Unprompted review
low quality cashmere sweater, do not recommend
I bought a pure cashmere sweater from them, but they are itchy on the skin, pure cashmere should never feel itchy. I own dozens of pure cashmere so I know for sure. This is either low grade cashmere, or mixed in other fabric that were not disclosed on the label. I don't trust the quality.
Now I just submitted a return request, which is weird, it should accept return right away due to quality complaints. Also I have to pay $8.5 for the return label, it should be for free.
I do not recommend purchase from this brand.
1 February 2026
Unprompted review
Reply from LilySilk
Dear customer，
Thank you for taking the time to share your feedback about your purchases from Lilysilk. First of all, we would like to thank you for your feedback, as it helps us improve our products and services. We can assure you that the sweater you purchased is made of 100% cashmere. At LILYSILK, we use only premium materials and will not compromise with inferior quality products, no matter what. We are sorry to know that the cashmere sweater you purchased did not meet your expectations, andwe apologize for any disappointment this may have caused.
One of our customer service representatives will contact you directly to discuss the return issue in more detail and explore potential solutions.
If there's anything more we can do to assist you, or if you’d like to discuss this further, please don’t hesitate to reach out at support@lilysilk.zendesk.com. We’re committed to improving our processes to better serve you and all our customers in the future.
Best regards,
LILYSILK Customer Service
LilySilk Short-Sleeved Pyjama Set – An Utterly Civilised Indulgence
From the moment the parcel arrived the experience felt like opening a thoughtful gift, with beautiful packaging and a truly elegant unboxing presentation. The silk is wonderfully cool and fluid against the skin and immediately gives a sense of quiet luxury. The short sleeved design with delicate piping is classic and flattering, and the three pockets on the shirt are a charming and practical touch. The fit is relaxed yet refined, perfect for slow mornings at home while still looking polished. These pyjamas feel beautifully made and have turned bedtime into a small daily indulgence.
11 January 2026
These T-Shirts are great quality and…
These T-Shirts are great quality and have beautifuk sleeves BUT they really need to be made longer. It would make them 20X better
16 December 2025
Unprompted review
Is it really cahshmere? Seems fake
I ordered a cashmere sweater and a cotton and silk top. The top didn't fit because it was way too small, so I had to send it back. Contrary to what was stated on the homepage, the return process is not free, and worse, it is very complicated and you have to contact customer service to get the exact address to send the return to. I was moderately satisfied with the sweater because it generated a lot of static electricity, which is supposed to be impossible with 100% cashmere. But my dissatisfaction reached its peak after washing. It shrunk by almost two sizes! I washed it just like I wash all my other cashmere items: hand washed with cold water, with a special glycerin detergent, and without spinning, of course.
So I think only their bedding is acceptable, but in any case, I will never order from them again.
1 December 2025
Unprompted review
Reply from LilySilk
Dear customer,
Thank you for your feedback, which we take very seriously.
In response to the issues you raised, we would like to clarify the following:
- The item you purchased is indeed 100% cashmere, guaranteed by our rigorous supply chain system.
- The care label on the product detail page clearly states "Dry Clean Only". Cashmere fibers are highly prone to shrinking if washed improperly, which is the main reason for our clear dry clean instruction.
- Regarding static electricity: 100% cashmere may also generate static electricity in dry environments, especially when rubbed against synthetic clothing, which is not contradictory to the authenticity of the material.
We have contacted you via email regarding the after-sales matters of your order and proposed a solution aimed at your satisfaction. Please check your email. We are fully confident in resolving your issue properly through subsequent communication.
We value the feedback of every customer and are committed to continuously optimizing product descriptions and service experience.
Sincerely,
LILYSILK Customer Service
Extremely Disappointing Experience and Poor Customer Service
This has been a terrible experience! I bought a sweater and returned it immediately in November. I had to pay a return fee of 30% of the order amount—something that was never clearly stated on the website. The refund was supposed to be processed in November 2025, and now, nearly February 2026, customer service has sent over 20 emails with inconsistent information and no resolution. A total waste of time and money. I do not recommend LilySilk at all!
An update: the refund was deposited into my account in mid-December. It didn’t appear in my banking app due to a system glitch. However, that doesn’t excuse the inconsistent updates from the company and the paid return. My rating remains 1 out of 5. To be fair, the quality of their cashmere sweater was decent, but I prefer to buy from vendors with better customer service.
27 January 2026
Unprompted review
Reply from LilySilk
Dear Customer,
Thank you for contacting us. We sincerely apologize for any inconvenience this shopping experience may have caused.
We would like to inform you that your refund was processed on December 12, 2025, and detailed refund information has been resent to you. Please check your email to ensure you receive the correct refund information. One of our customer service staff will contact you to confirm the details, and we will do our utmost to help you solve the problem.
We put customer experience first and will continue to make improvements.
If you have any questions, please contact us at support@lilysilk.zendesk.com. We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service
I am genuinely impressed by the…
I am genuinely impressed by the exceptional craftsmanship, the clothes look even better in person than they did online. My order was delayed, but they stepped up immediately. Their offer of a partial refund was a class act and made me feel truly valued as a customer. The agent guided me through every stage of the resolution making sure I felt supported and informed at all times.
26 January 2026
Unprompted review
Beautiful Clothing
LilySilk has beautiful clothing, and the customer service is excellent!
19 January 2026
Unprompted review
Sound business selling quality products!
I have ordered from LilySilk multiple times. Their products are excellent. Shipping times are reasonable. Customer service is fair when handling mix-ups.
I recently received two items I didn't order in place of two items I did. LilySilk reshipped the missing items, offered me a 20 percent discount on the items I mistakenly received (if I wanted to keep them) or free return UPS shipping (if I didn't) plus 1000 points added to my LilySilk rewards account as a thank you for returning these items.
Very happy with this company. Will continue purchasing products from them in the future.
28 January 2026
Unprompted review
Thank you
Thank you, Connie at Lilysilk's support team! She went the extra mile to change an item in my order. It had already gone to shipment, but reacted quickly to fulfill my request. Connie was extraordinary. Once again, my soecial thanks.
27 January 2026
Unprompted review
Excellent
Although I wear size M, I ordered L. Fits very well, excellent quality. I recommend.
27 January 2026
Unprompted review
Apple was the nicest person to help me…
Apple was the nicest person to help me ever!! she was very interested in getting my problem solved and it was so nice to actually have a very polite person on the other end of the phone that actually cared! another plus for Lilly Silk team!!
27 January 2026
Unprompted review
865644
I love LILYSILK, the quality is amazing and they use natural materials, the costumer service is incredible, Connie assisted me and she was extremely helpful and very kind
27 January 2026
Unprompted review
Terrible quality
Terrible quality. The sweater is incredibly thin and see-through, not at all like the photos. The knit is scratchy and the neckline isn't elastic enough to allow the head through comfortably.
26 January 2026
Unprompted review
Reply from LilySilk
Dear Customer,
Thank you for taking the time to share your feedback regarding the sweater. We always appreciate hearing from our customers, as it helps us improve our products and services.
We are sorry to hear that the sweater did not meet your expectations. We understand the importance of Quality and Thickness. At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how. The sweater features 100% Wild Silk, which is renowned for its skin-friendly, durable and elastic properties, which combines lightness and warmth.
Your feedback is invaluable to us. Comfort is a key aspect of our products, and we regret that you found the knit to be scratchy and the neckline to be uncomfortable. Your input will help us evaluate this item's design and fabric quality. In addition, we provide a 14-day easy exchange and return policy if you are not completely satisfied with your goods from LILYSILK. One of our customer service representatives will reach out to you by email.
If you have any further questions or concerns, please always feel free to email us at support@lilysilk.zendesk.com with any issues.
We will reply to you within 24 hours on our business days.
Best regards,
LILYSILK Customer Service
quality ok but it came already scented with floral fragrance
I like the quality, just wish it didn’t come scented. I don’t understand why brands keep using fragrance in brand new products, be it one their warehouses or packaging, but they make it very hard to wash off due to the delicate nature to silk, I can’t use most things to take the smell out. Not sure I’ll purchase from them again.
16 January 2026
Unprompted review
Reply from LilySilk
Dear customer,
Thank you so much for your honest feedback and for loving the quality of our products—this truly means a lot to us! We sincerely apologize for the unpleasant scent issue you experienced with your purchase; this is absolutely not the experience we want for our valued customers.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how. Most of our products are made of grade 6A mulberry silk and most of them own OEKO certification, ensuring they are safe and healthy for your skin. The scent you noticed may stem from the natural raw material itself or could be generated during transportation and sealed storage. We fully understand your frustration with how it’s hard to remove given the delicate nature of silk, and we want to get to the bottom of this for you.
We have tried to locate your order to look into this issue in detail, but are unable to find it due to the limited information you left. Could you please provide us with your order number or the email address you used to place the order so that we can look into this issue? We will try our best to help solve the problem and do whatever it takes to make it right for our customers!
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at support@lilysilk.zendesk.com. We highly value your feedback as it helps us continuously improve our products and services, and we greatly appreciate your understanding.
Best regards,
LILYSILK Customer Service
Will never buy again
Received a wool sweater with a few manufacturing defeats and asked for a replacement. Although the customer service replied quickly and politely, they first questioned me how I washed the sweater, asked me to return the sweater and told me that they can only send me one replacement. If the replacement has any defeat, they are not responsible for any follow up service. After reviewing the complicated and time consuming process to receive replacement, I decided to get a refund. Very disappointed with the garment quality and return/replacement policy.
16 December 2025
Unprompted review
Reply from LilySilk
Dear customer,
Thank you so much for this incredibly valuable feedback. We truly appreciate you taking the time to be so specific about your experience with the order.
At LILYSILK, we use only premium materials and will not compromise with inferior-quality products no matter how. Most of our products are made from high-quality materials, ensuring that they are safe and comfortable for your skin.
We appreciate your feedback and will take it into consideration as we continue to improve our products. There is no compromise when it comes to the satisfaction of our clients.
We appreciate your comments regarding the return process. At LilySilk, we strive to provide excellent customer service and make the return process as smooth as possible. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at support@lilysilk.zendesk.com. We value your feedback and appreciate your understanding.
Best wishes,
LILYSILK Customer Service
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