I purchased a pair of Linda Farrow…
I purchased a pair of Linda Farrow glasses through Farfetch, and after just two months of use, the arm of the glasses became defective and fell off. Farfetch acknowledged the defect but refused to reimburse me. I reached out directly to Linda Farrow for support, only to be told they only assist with products bought directly from them.
This leaves me in a frustrating position where no one is taking responsibility for the defective product, resulting in a financial loss of €950 (€500 for lenses and €450 for frames). I believe Linda Farrow should extend support to all customers, whether they purchased directly or through a third party. It’s crucial for brands to ensure that their partners are capable of providing adequate support and not just authorize anyone to sell their products without proper oversight