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Lindt & Sprüngli Reviews 2

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TrustScore 3 out of 5

2.9

Sweet shop
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Company details

  1. Sweet shop
  2. Chocolate Artisan
  3. Chocolate Factory
  4. Chocolate shop
  5. Confectionery

Contact info

2.9

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

I was promised something, but nothing happens

In November last year, I filled a complaint form using the Spanish web site's contact form. It is about a chocolate I bought in Spain, which should have a liquor filling and it had not, instead it was manufactured with a void inside. I had a very frustrating experience when opening that chocolate.

In reply from you I was told I would receive a small gift as a token of gratitude but so far I didn't receive anything. I sent emails about it a few times since then, but to no reply. It is very frustrating and impolite, to ignore someone.

Obviously I have pictures of the bad product and the ID number, if it is needed.

4 November 2024
Unprompted review
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