Line2 Reviews 775

Line2 still won’t honor my paid-in-full 2 year contract for service. It’s been since October 2024!

Phyllis Nichols
nicholsphyllis at a o l dot com

All Is good & excellent support

1) Their promise of price staying at $14 is now $28 is broken.
2) App has so many bugs. Most they never fixed and I don't see them trying above reinstall which never fix anything.
3) Address book sync stop working years now, keep getting errors to connect it and they told me they are aware of the issue, they never fixed it.
4) Many more issues, most recently it's trying to force me to link to my cell phone number like other phone service and I do not which to make or receive calls on my personal cell.

UPDATED REPLY TO LINE2 Nov 14, 225 3pm EST
I got your response, if I wanted a lower grade plan I would have started with one 8 years ago. What point will it make to downgrade and not have the features I need which was the reason why I got line2 in the first place?

Why don't you go back and look at all the trouble shooting tickets I have put in over the years, all the notes you guys logged and why not try to reach out with a solution since you claimed you have one? Just easy for auto payment and not care?

Why I know it's a lie, you guys told me that before and after working with your customer service people nothing was done or still did not work.

Also last I spoke to someone I was told you guys were focused on a new version being built from the ground up and much attention or updates were been given to the first generation app I have... FAT LIAR.

I have all my screenshot of ever ticket I have submitted and your email responses even the ones closing tickets before i can respond it issue was fixed.... no point

App on phone now seems to not give me any area to write reply to anyone, only place I can do it is now on my computer not the Moto E or Samsung

What about not being able to view videos sent by anyone only pics, fixed that too?

And the computer version which every single day I have to re-start my app to use it, like clock work it stays in a reconnecting stage never connect unless you close it and reopen on a computer that does not turn off. You've fixed that too?

Fixed how it forcing us to link and make calls thru our personal phone number versus just data or WiFi? EVERY DAY, every time you open the app on phone samsung or Moto e, to use it this stupid dialog is preventing you from using as per your intentions, I have figured out to close it and reopen it back fast to by past it and access the app's features to answer calls and make calls or texting.... YOU GUYS, really a sorry bunch. And am still paying the $28 a month aren't I... double the promised rate I was to be grand fathered in, that you can't deny?

I have made and spoken to too many of your reps and I can't remember once anything was solved on a single phone call... deleting and reinstalling and checking settings. Makes no difference it's just to give hope like something is been attempted. SOLVES NOTHING in fact problems got worst.

I was a Line2 subscriber for over 10 years. The interface was never updated during that time; the set up instructions were not easy to folow and the call flow interface was unreliable. I was especially disappointed with the transcription of incoming messages and the irregular delays in receiving calls or messages, no matter if the calls were routed to me directly. I did like the ability to reroute calls on the fly, but the price increases became incompatible with my business model and there were simpler, less expensive and more reliable virtual attendant options available. I had no brand loyalty and Line2 never established a relationship with me - in fact they wee quite combative when I terminated my service and asked for a refund of the annual fee that they actually charged to my credit card several days before the commencement of a new plan year. I was also displeased that a series of numbers that I had ported in way back in 2008, would not be ported out to my new provider. Upon doing further research on the topic, I suspect the reason why the company had changed its porting policy (which was never communicated to licensees) is because certain area codes are no longer assignable, so they have value. Given that I had ported in a block of numbers with this certain area code and phone numbers that were not only consecutive, but also easy to remember and looked good on business cards and stationary (think 0001, 0002, etc). I've now learned how to "mask" phone numbers, so I was able to partially achieve what 'i had before. Also, with the advent of AI, newer, novel options make the use of a stand alone virtual agent, such as Line2, completely unnecessary.

Quick response! Great communication. They quickly resolved my issue.

Great dealing with Gregory. He resolved my issues and was very professional. Highly Recommended.

I was not able to log in or use your services Can you please refund my account and I want to cancel my service.

It always locks me out without warning and I was never sent a notice that my subscription was canceled and I need that number for critical phone communications.

The app requires the user to frequently sign out then sign back in or some messages will not be received. This is a burdensome task to remember to do and to actually complete the process.

The app operators have also recently introduced restrictions on the language one can use when texting through the app. I don’t believe adults should have to censor their language. Furthermore, the language restrictions sometimes don’t make any sense; for example, the phrase “Give me a ring” is not allowed…since when is this an offensive thing to say when you want someone to call you back?

@The App Operators: Please figure out how to automatically synch messages so we don’t need to constantly log in and out, and remove the silly language police restrictions.

Starting in mid December of 2024, I have not been able to make calls to international numbers, or send text messages to international cell/mobile numbers. Despite several interactions with technical support (including escalations to second tier support), this issue has NEVER been resolved.

Also, several text messages that were sent to my phone by friends (mostly from international cell phone numbers, but also from some domestic numbers as well) during the month of December 2024, and the first few months of 2025, NEVER ARRIVED to my Line2 dashboard or to the Line2 app on my phone. Although those messages (and I’m sure many others that I do not even know I’m missing) are lost forever, eventually I did start to receive some domestic text messages again, but only after multiple additional interactions with technical support.

I have come to not trust the reliability of the Line2 service and have asked my friends to use an alternate number when contacting me. I was holding on to the Line2 service for several months so that I would have history of conversations to go back and review, but apparently those are no longer being retained beyond a few months, so I guess I’ve lost all of that history now, too.

I have been a customer of Line2 for over 20 years, but it is time to port my number over to a more reliable provider. I have waited too long to do that.

I’m VERY disappointed in the loss of quality and reliability of the Line2 network and the lack of resolution to my problems after multiple attempts at trying to get it fixed. Customer support is not very helpful in this regard.

UPDATE: I have reviewed the reply from Line2. Although I appreciate the apology, that does not really help my situation. I would still like to get resolution to my issues, and a history of all messages that were received for me (both those that I received on my App / Dashboard and those that never made it through). You obviously have my Line2 number (ending in -5182), so please reach out to me if there are any updates to the resolution of these issues. If I do not respond there, it could be that the previous or a new problem may be preventing messages from coming through. Please follow up with an email to the address associated with my account.

I had written a review how Line2 punished existing customers by secretly putting them on a Legacy plan and charging them more--I accidently found out by getting sick of paying more and more. BUT it gets worse. I tried to port out and I can't . . . the new company says I need a "pin" #. Yep, there is a secret number that only Line2 knows and they aren't giving it to the new company and they aren't answering my phone call. Does this seem legit ?

I will add that I emailed Line2 several times and finally got the "secret" code. My question to their response: why be secretive and difficult. Why not lay this out on your website. I couldn't believe the response for the new carrier: "we can't port because Line2 won't let us, so we need the pin from you". BUT I had never heard of the secret pin. NEVER. Line2 has excuses for being secretive. Unbelievable.

to get my app working with a password is very arduous, and no clear pathway. it says contact costomer service with no link to do that, password resets sould be easy.

Ron.

Staff is helpful, but Line 2 is iffy at times. Some troubles with texts on desktop, and others to send texts to Line 2. But staff helps when it can. Glad to have the service.

Consistently Unreliable Core Features. Line2 no longer connects to Google Contacts. The basic network connection fails often for no reason, so I have to exit and reopen the app to see new activity. Drop down menus fail. Text messages are laggy and scrambled. All of this has all been broken for years. Now, the app crashes upon opening on my otherwise well-functioning Win11 laptop. No fixes in sight for any of these issues.
If it weren't for logistical switching costs and my fear of them screwing me over with respect to the phone number, I'd leave Line2 in an instant.

EDIT TO LINE2's REPLY
Forgive my skepticism with respect to your reply. I have already had MANY support threads with Line2 going back quite a few years. No bug mentioned here has ever been fixed. I think Line2 has (a) given up and (b) chosen not to admit that they deem my Line2 version unworthy of support. As for the more recent and showstopping Win11-app-crashes-completely-during-login bug, that has been dragging on for 3 weeks now. After waiting 4 days for a reply, I got an email from Line2 support telling me to be patient.
How am I supposed to conclude anything other than this record reveals Line2's true intentions and the reply is just PR/marketing/advertising/salesy BS?
Line2: Stop the hollow words of support. Instead, make your software reliable.

P.S. I just went through my email support threads with Line2. It reminded me of another brutal Line2 failure: They deprecated outgoing texting *completely* and permanently without telling me. Support said they had to do it to protect their network and offered no explanation for why they couldn't warn me in advance (but could keep charging in full). They also said I could switch Line2 platforms, but the transition would involve between seven and THIRTY days without the phone number working. This is what prospective customers should expect.

They were not able to explain the error message or resolve the issue but the agent tried everything

i still do not have the text messaging feature on my line2,,, no one has helped me, and it shows that none of you care to help.

Excellent. Quick response and solved the issue

Consistency

Response time too slow. Paul was great once I finally spoke with him. Good guy to have

Service functions. But the Windows desktop app is constantly disconnecting. Caller ID stopped working. Service used to be great but has declined over the years.