LinenFaceMask.IE Reviews 20

TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Excellent quality, well made and comfortable to wear for longer periods of time, doesn't aggravate my sensitive skin. I have washed it a few time and it washes and irons well. Comfortable with glasses... See more

Rated 5 out of 5 stars

These masks are great, especially if like me, you find ear loops uncomfortable when wearing for any length of time. They wash well and last ages. Once ordered, they arrived within days, very efficien... See more

Rated 5 out of 5 stars

I made a mistake with my order so I sent a email to the company to amend it. The next morning I received a phone call from an agent to confirm the amendment and the items arrived the next day. Excelle... See more

Rated 1 out of 5 stars

Terrible customer support. I bought two size small masks and one arrived in the larger size and had been mislabelled. I reached out and customer service said I would have to cover the costs of postage... See more

Company replied

Company details

  1. Health and beauty shop

Written by the company

We are a Dublin based company specialising in manufacture of premium quality Irish linen face masks. Our face masks are eco-friendly, washable, antiseptic, anti-allergenic, strong & durable. Various types, colours, branding options, styles and sizes available to fit both adults & kids.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

20 reviews

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Rated 5 out of 5 stars

I made a mistake with my order so I…

I made a mistake with my order so I sent a email to the company to amend it. The next morning I received a phone call from an agent to confirm the amendment and the items arrived the next day. Excellent and friendly service, I would recommend this company to everyone.

4 April 2021
Rated 5 out of 5 stars

These are a lot healthier than the…

These are a lot healthier than the plastic muck made in China. I would like them to offer a one ply version too, as the masks do not actually stop viruses but we still have to wear them at work and in shops for 'show'. The more I can breath normally, the better.

30 March 2021
Rated 5 out of 5 stars

These masks are great

These masks are great, especially if like me, you find ear loops uncomfortable when wearing for any length of time. They wash well and last ages. Once ordered, they arrived within days, very efficient.

21 March 2021
Rated 5 out of 5 stars

Excellent quality, perfect fit

Excellent quality, well made and comfortable to wear for longer periods of time, doesn't aggravate my sensitive skin. I have washed it a few time and it washes and irons well. Comfortable with glasses, nose wire stops my glasses from steaming. Great close fit around the chin and nose. Feels thick enough to provide protection but not too thick that breathing is difficult. Fast delivery. Definitely recommend!

1 March 2021
Unprompted review
Rated 5 out of 5 stars

I ordered 2 face masks last August and…

I ordered 2 face masks last August and I was so happy with them, I recently ordered 5 more. The most important part for me was the straps around the back of the head, rather than the ears.
Ordering was easy and the masks arrived with no delay.
Great value for money.

15 February 2021
Rated 1 out of 5 stars

Terrible customer support

Terrible customer support. I bought two size small masks and one arrived in the larger size and had been mislabelled. I reached out and customer service said I would have to cover the costs of postage in order to get a refund, even though the error was on their side. Very disappointing considering postage almost equates to the cost of the mask itself. In the end nobody replied to my emails and were incredibly rude.

13 February 2021
LinenFaceMask.IE logo

Reply from LinenFaceMask.IE

Dear Evette, with multiple emails we exchanged regarding the issue, there was no indication that you received a Large size mask (as they are really much bigger). Nevertheless with all the respect we offered you to refund full cost of the purchase and delivery.....all is needed from you just to post them back to us. Here is the simplest way to do this by AnPost, cost €2.90 per small parcel in Ireland.

Rated 5 out of 5 stars

Top quality mask

Top quality mask but too small for me. I used the measurements against another mask I had. The linen is excellent and the elastic strong. Apart from trying it on, I haven't been able to wear it at all. If you are an adult, buy the larger size.

Seller and service super. Quick delivery.

12 January 2021

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