LINGERIE OUTLET STORE Reviews 

Placed a large order and returned some items, terrible returns service and received e mails asking for full payment from Klarna who deal with their returns and payments, even when items were returned.
ASDA parcel shop were their only returns department and that was 35mins drive.
Completed returns process on line as stated and luckily got ASDA to write a receipt as Lingerie Outlet said item was not returned and they hadn't received it -all communication was via Klarna and I could not get the actual store to answer my calls or e mails at all. Let alone confirm the return.
This took 4 months of refusing to pay for items I had returned and them still saying I had to pay, until finally they accepted proof from delivery company that items were delivered, receipt was not enough and then miraculously they found the said items that they had received in August!!
Makes you feel that they are not a reputable company wanting me to pay for items I had returned, by saying they had not got them-

Fantastic service. Fast dispatch and delivery. Accurate sizing. Good prices.

Good range of top brands and products, goods received promptly, efficient returns process.

Quick delivery and good selection of underwear at a bargain price

Great products and service

Great selection of bras, fab prices,quick delivery.

I received my order very quickly and all the items were beautiful.
I did have to return some items but again this was very easy and quick. #
Thanks

Placed a large order and didn't receive an order confirmation. Left it a few days before making contact. Was told that my order has been dispatched with Hermes and would be with me within 5 working days. Again, still no order confirmation or dispatch notification (not even in my junk folder) despite my order showing as processing on Lingerie Outlet Store. After the delivery time scale had passed I asked for a tracking number which said Hermes were awaiting the parcel into their network. I went back to Lingerie Outlet Store to enquire and was told that it must have gotten lost because my order had been dispatched. I have no idea what has happened but didn't feel like anyone was going to take accountability for it - or to find out what was going on. As I had been waiting a considerable amount of time I asked for a full refund and was given however no apology whatsoever. My order totalled nearly £80...and I shall be taking my money elsewhere!

Made an order a month ago
They took my money
And then a month later have not received goods.
Emailed them theee times an no response
Would warn against buying from this company

Aside the fact that I didn't get any confirmation email for my order or notice of dispatch or delivery, which made me wonder whether the order actually gone through, the experience wasn't bad. Got my favourite brand of bra for a fraction of the retail price and it got delivered pretty fast.

Great items,fit perfectly and very good quality and price..Will definitely buy again from this company.

Terrible at answering their emails of issuing my refund. Only got the refund after a few emails & attempts through paypal after having confirmation of 2 weeks ago of them receiving the item returned.

No hassle website didnt wait long for my item to arrive and fits perfectly will use again

First time ordering. They’ve got lovely designs good prices. Love the easy returns and the wonderful customer service. Definitely recommend this company

Speedy service. Unfortunately, an item had to be returned due to fit. Used my nearest ASDA as suggested... very easy. Just waiting for refund.

hi i would like someone to get back to me to tell me where my order is

I returned my order as the items didn’t fit me. It’s 2weeks now and I haven’t had confirmation of the return. The parcel was tracked and delivered ! I also have proof of posting through Asda. I have emailed twice to customer care but had no response. Very angry. UPDATE.
After receiving a reply from Paige and sending all the details requested via their email link, I have still not had a reply, I have now had to start an investigation with Klarna. Why aren’t you guys getting emails????

I returned a bra that did not fit. I had to pay the postage myself as there was no returns label. It was returned on 20th April 2020. I have still NOT recieved any refund (it's now 27th July). I appreciate that due to the pandemic, there might be delays processing returns, but they should not be trading if they cannot carry out ALL aspects of their business. Prior to this happening, I always considered the store to be good. I will not be purchasing anything again from Lingerie Outlet Store.

I placed an order on June 28th for four items, the money was taken from my account but no confirmation of the order was sent. I followed up the next day via the web form and email asking if the order had been received and was being processed.

No response..

To date the order hasn’t arrived nor have I received notification of dispatch.

I have heard nothing back 10 days later so at least for me the merchant response to other poor ratings that they answer all queries in 24 hours isn’t true.

I’ve resent my order query by the web form on their .co.uk website today and also to their sales email address once again.

So, to summarise. I placed an order on June 28th 2020, they deducted the money from my account. They haven’t sent me order confirmation or dispatched the order and have ignored my emails and contact via their web form. And the icing on the cake? The welcome discount code I used for my first order wasn’t applied either.

On the bright side I used my credit card to place the order so can initiate a charge back if I don’t hear back from them. I’d suggest if you are doing business with this company you do the same and let Visa or MasterCard sort out any problems you may have with them if they don’t respond to your attempts to contact them after failure to deliver the goods you’ve been charged for.