Unbelievably poor service. Non delivery of a product I paid for almost a month ago - no updates and no interest in either sorting out the issue or refunding my money. Noone answering the phone and pa... See more
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I don't usually leave reviews, however, reading lots of negative reviews on here, thought I'd share my positive experience. Ordered some comfort bras and they arrived in less than a week (standard s... See more
Company replied
Amazing value for some luxury bras heavily reduced in the sale, but 2 complaints: 1. Paid extra for 1st class Royal Mail, but package was actually sent by Yodel on a 3 day service. Please update y... See more
Company replied
A bikini I bought was faulty as the underwiring broke through on both sides. I reported the fault and was offered a replacement or refund. When a replacement couldn't be found a refund was given. T... See more
Company replied
Company details
Information provided by various external sources
Lingerie Outlet Store is a leading UK online lingerie retailer. We offer FREE second class shipping and FREE returns. We also provide a no quibble returns policy and issue refunds within ten working days of receipt. We stock a large number of swimwear and lingerie brands including PrimaDonna, Fantasie, Freya, Sloggi, Triumph,Chantelle, Shock Absorber, Wonderbra, Ultimo and Playtex.
Contact info
Vulcan Works, Chesteron Road, Eastwood Trading Estate, S65 1SU, Rotherham, United Kingdom
- sales@lingerieoutletstore.co.uk
- lingerieoutletstore.co.uk
2.5
Poor
5k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from LINGERIE OUTLET STORE
Hi Victoria,
Thanks so much for leaving this excellent review on our page.
We’re so happy to hear you love the delivery speed and also the easy return process!
Don’t forget to check us out again soon! 😆
Paige
Great service
Great service, quick delivery and good quality lingerie.
24 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello there Emma,
Many thanks for leaving this Trustpilot review on our page.
We’re so happy to hear you love the high level of service and also the speedy delivery and high level of lingerie!
Thanks again! 💙
Paige
Reply from LINGERIE OUTLET STORE
Good morning,
Thank you for leaving this Trustpilot review on our page.
We’re happy to hear you love the speedy shipping and also the high quality and value for money prices.
Thanks again! ❣️
Paige
UPDATED I'd like to leave no stars.
I'd like to leave no stars.
The delivery policy is a joke. They do not dispatch items until they can be bothered. They use royal mail so no option of click and collect.
Any orders valued under £50 are not given tracking details sent by 2nd class delivery so you can't even get peace of mind to know it's on its way or when it might be delivered.
Luxury underwear maybe but certainly not luxury service
I'll stick to figleaves
UPDATE: I received a full refund AFTER a lot of arguing and not before THREE different employees gave THREE different lies/excuses/reasons... Including their favourite about delivery problems often left on reviews here in trustpilot.
Believe the negativity it's all true.
23 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello there,
Thank you for leaving this review on our page.
I’m sorry to hear of this inconvenience. We have been experiencing technical difficulties which means the dispatch time has been slightly delayed but we are getting this rectified and dispatching everything as soon as possible.
We do offer tracked services - but only for orders over a certain amount which is stated on our terms and conditions.
Kindest regards,
Paige
great service and prices
great service and prices. bras arrived quickly and cost a fraction of their original rrp
23 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Jacqueline,
Thank you so much for leaving this feedback for us.
I’m so happy knowing you love the service you’ve received and also the prompt delivery and the affordable price!
If you’re happy - we’re happy 😁
Paige
The item was slightly different from…
The item was slightly different from the one in the picture online and not as nice.
23 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello there,
Thank you very much for leaving this feedback on our page.
I’m sorry to hear the item you received was different to the one which was ordered. We do use manufacturer images and try and make everything as accurate as we can.
Best regards,
Paige
A real find!
Great to find undies which are out of stock elsewhere, at such reasonable prices! Many thanks.
23 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello there Juliana,
Thank you very much for leaving this review on our page.
We’re so pleased to hear you love our choice of lingerie and the value for money prices.
Thanks again! 💙
Paige
My first purchase with Lingerie Outlet…
My first purchase with Lingerie Outlet and I was very happy with the wide range of bras available. I ordered a few to try at home and the delivery was on time.
I haven’t completed the returns yet so 4 stars. I have to travel 30 minutes to an Asda store to make a free return, which is out of my way, but is the same time as travelling into town to try on, and there is much more choice online and better prices.
I will be using L O again.
23 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello Lucy,
Thank you for leaving this review on our page.
We’re so happy to hear you trusted us enough to order from us and also you love the wide range of lingerie!
I’m sorry to hear the returns process is not going to be convenient for you but we hope if you do require using it then it will be nice and easy!
We hope to see you again!
Warm regards,
Paige
Highly recommend! Excellent company
Fast, reliable service with a huge range of sizes & stock. Unbeatable prices with excellent discounts & free returns is a huge bonus, I highly recommend this company.
23 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Good morning Laura,
Many thanks for taking the time to leave this Trustpilot review for us.
We’re so happy to hear you appreciate our service and also the range of sizes and swimwear and lingerie 👙
We’re so happy to hear you love our free UK returns and also the value for money prices.
Thanks for recommending us!
Paige
Returns process and communication with…
Returns process and communication with staff not easy to understand. Other than that, awesome to finally find a place with lots of selection, my size (30DD) and great prices : )
23 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello there Nicole,
Thank you very much for leaving this Trustpilot review on our page.
I’m sorry to hear you do not find our returns process or our communication simple - we aim to make everything as easy as we can for everyone.
We’re pleased to hear you love the selection and the value for money prices!
Best regards,
Paige
great products and free delivery and…
great products and free delivery and returns
22 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello Christine,
Thank you very much for leaving this shining review on our page.
We’re so happy to hear you love our products and also the free delivery and easy returns!
Don’t forget to check us out again in the future! 😁
Paige
I wouldn't go anywhere else for bras…
I wouldn't go anywhere else for bras now. Love the service, the range available and the affordable prices. Brilliant.
22 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi there Bev,
Thanks so much for taking the time to leave this feedback for us!
We’re so happy to hear we are your go to for lingerie and you love the choices and also the value for money prices!
Thanks again! 😍
Paige
Reply from LINGERIE OUTLET STORE
Hello Mary,
Thank you so much for taking the time to leave us this shining review.
We’re so happy to hear you appreciate our prices and the range of products and services! 🥰
Don’t forget to check us out again soon!
Paige
Great prices and delivery
Reilable delivery, wide range and great prices.
21 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello there,
Thank you so much for leaving this feedback on our page.
I’m pleased to hear you find the delivery process reliable and you love the wide range of swimwear and lingerie plus the prices! 👙
Have a fab day!
Paige
Not a great experience
Not a great experience. Bra ordered, totally different style and size arrived. They could not have been more different if they tried.
Also, despite the website claiming no Uk customer will ever have to pay for returns they had repeated “technical” issues so would not send a returns label. So I was out my original postage money and money I spent on my item. I asked for the cost of postage to be sent, so I could send it back before receiving a full refund. I didn’t think this was unreasonable but this was nonetheless declined
21 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello Lubaroli,
Thank you very much for leaving this review on our page.
I’m sorry to hear you’ve not had a good experience when ordering from us. I’m sorry to hear the item which arrived was completely different than what was expected.
We are experiencing technical difficulties at the moment so for this reason we cannot send prepaid Royal Mail labels. We are offering to reimburse the return postage for our customers but unfortunately we cannot cover the cost of this beforehand as the price will change due to the weight and size of the parcel.
I apologise for the inconvenience.
Best regards,
Paige
Never received an email to say my goods…
Never received an email to say my goods were not in stock just a refund. Disappointed
21 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Vick,
Thank you for leaving us this feedback.
I’m sorry to hear you did not receive an email - this is a rare occurrence as if we do not have the stock available we do send emails to customers to inform them.
I hope this doesn’t deter you from ordering with us again in the future.
Warm regards,
Paige
Will definitely purchase again was very…
Will definitely purchase again was very fast and bras are amazing
21 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hello Lisa,
Thank you so much for leaving this review on our page for us!
We’re so happy knowing you’d order from us again and you appreciate the speedy delivery and the quality of the bras!
We can’t wait to see you again 🤩
Paige
Good products
Good products, very reasonably priced and delivered within a few days
21 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hi Rachel,
Many thanks for leaving this review on our page!
We’re so pleased to hear you love our choice of products and also their value for money prices and quick delivery!
Thanks again! ❤️
Paige
Very happy
Very happy ! Perfect item... I would like to buy it in nude but not my size :(
21 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Hey Camille,
Thanks a lot for leaving this review on our page.
I’m glad to hear you’re happy with the item you’ve received.
I’m sorry to hear you would like to order the item in nude but it’s not available - please keep an eye on our website for new deliveries!
Warm regards,
Paige
Good items at a sensible price
21 September 2019
Unprompted review
Reply from LINGERIE OUTLET STORE
Good morning David,
Many thanks for leaving this Trustpilot review for us!
We’re so happy to hear you love the items and also the value for money prices 🤑
Thanks again!
Paige
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