Linlithgowlogs Reviews 180

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's helpfulness and dedication to going above and beyond for their needs. Many people appreciate the prompt and efficient delivery service, with drivers often providing updates and placing logs thoughtfully. The quality of the products, including logs and briquettes, is frequently mentioned as excellent, burning well and providing good heat. Reviewers also note the great value for money and the wide selection of products available, which are tested before being sold.

What people talk about most

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting prompt and efficient... See more

Quality

Customers consistently express satisfaction with the quality of the logs and staves, often describing them as... See more

Product

Users describe positive interactions with product, consistently praising the great quality of the logs and... See more

Service

People report positive experiences with service, consistently describing it as great, excellent, and... See more

Staff

Consumers find staff to be positive, with many reviewers consistently praising the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Consistantly fantastic service and great value for money. Our last delivery was above and beyond, carrying all 15 nets of logs up my horribly steep front steps to make sure they didn’t get wet! And... See more

Rated 5 out of 5 stars

Great service from start to finish. Ordering process very easy on the easily navigated website. Neil kept me updated regarding delivery schedule and when delivered the bags of logs were carefully and... See more

Rated 5 out of 5 stars

Neil and team always work hard to do a great job for their customers, going above and beyond. I would highly recommend using Linlithgow Logs they have a great selection of different products and test... See more

Rated 5 out of 5 stars

Was told on website, could be 5 days for delivery but they delivered the next day after contacting us, asking if we had storage due to expected rain. Bags had drawcord tops, so rain was kept at bay. W... See more



Contact info

4.9

Excellent

TrustScore 5 out of 5

180 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service, Neil was very helpful with his advice.

7 September 2023
Linlithgowlogs logo

Reply from Linlithgowlogs

Thanks for this David. Much appreciated.

Rated 5 out of 5 stars

Excellent

Really pleased with the quality of the logs. Very prompt delivery and friendly service.

7 January 2023
Linlithgowlogs logo

Reply from Linlithgowlogs

Thank you Jane, appreciated.

Rated 5 out of 5 stars

DECEMBER LOGS

Logs were delivered on time by a very pleasant man and put in my garage as requested. The logs and kindling are great

22 December 2022
Linlithgowlogs logo

Reply from Linlithgowlogs

Must have been Graham on that day! Thanks Nancy and nice to meet you. I've a few customers in Winchburgh now. The more the merrier

Rated 5 out of 5 stars

Fantastic logs and customer service

Fantastic logs and customer service, highly recommend.

20 December 2022
Linlithgowlogs logo

Reply from Linlithgowlogs

Thanks Catherine. Always pleased to hear the south of the border deliveries working out well. It'll be t-shirt weather down there soon

Rated 5 out of 5 stars

Reliable Supplier

Very quick response from Neil on my questions prior to delivery & logs were of a good quality

22 December 2022
Linlithgowlogs logo

Reply from Linlithgowlogs

Thanks Tony. I appreciate you taking the time to write the review

Rated 5 out of 5 stars

Prompt

Prompt, friendly and professional service.

18 December 2022
Linlithgowlogs logo

Reply from Linlithgowlogs

Thanks Blair

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look