LINSY HOME Reviews 

281
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Evaluating 80 reviews, reviewers had a great experience with this company. Consumers love how simple the ordering process is, noting that the modular couches arrive quickly and are remarkably straightforward to put together. Buyers praise the excellent storage capacity and practical console designs that perfectly suit their living spaces. Though some customers experienced delivery delays or missing parts that required extra effort to resolve. Some reviewers were not happy with the overall quality, pointing out issues like loose stitching, cheap fabric feel, or understuffed back cushions. Additionally, a few people mentioned that assembly took longer than expected or that the return fees were frustrating.

What people talk about most

Product

Consumers find product to be positive, highlighting the easy assembly, comfort, and space-saving design.... See more

Quality

Customers had ambiguous experiences with quality, as while many reviewers praised the heavy-duty material,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how easy the furniture is... See more

Delivery service

Users describe positive interactions with delivery service, noting that orders frequently arrive ahead of... See more

Order

Reviewers mention ambiguous feedback about order, noting that while many consumers enjoy super fast shipping... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Everything was perfect exept the shipper(fedex) they lost one of my packages. But Linsy re ordered the missing package once Fedex admitted they lost the package. Wish they didn't use Fedex. I woul... See more

Rated 5 out of 5 stars

We love our LINSY home modular sectional! The versatile design is perfect for our living room space! From the standard couch design to the ultimate movie night cozy spot! The storage under each piece... See more

Rated 5 out of 5 stars

I am extremely pleased with my Rubik V charcoal gray linen. Shipping was very fast, received my order in 3 days from purchase. Quality of cushions and covers is very good. Assembly was super easy. Wou... See more

Rated 5 out of 5 stars

My sofa arrive the day after I purchased it online. It came in 11 boxes! It was so easy to assemble. I love my new sofa! The color, navy, is amazing. The storage ottomans are perfect. And oh the conso... See more


Company details

  1. Home Furniture Shop

Written by the company

LINSY HOME wants to create for young people that is undefined, limitless, and can meet their different needs at different stages of life. We hope that our products are not just short-term companions for a stage of life, but become users' "family members" with extraordinary quality and limitless designs that accompany them through their growth. Therefore, our product starts with a modular sofa that is full of imagination. Users can freely change its combination and layout according to their needs. But the imagination doesn't stop there. Linsy Home's modular sofa has more practical features, unexpected fabrics, a brand new comfortable experience, and designs that surpass imagination.


Contact info

4.1

Great

TrustScore 4 out of 5

281 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 23% of negative reviews

Typically replies within 2 weeks

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4.1

All reviews

(281)

78 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Sturdy and usable

I got two storage ottomans and a consul on super discount. Value can’t be beat and they are sturdy pieces that have been holding up to daily use in a house with two big dogs. They were easy to assemble. When anything is plugged into the consul it leaves the cords on top of the consul so you can’t use the table very well, and the wood side of the consul top showed up a little banged up. But again for the price I can’t complain too much! We’ve been enjoying our pieces.

27 December 2025
Rated 4 out of 5 stars

Everything was perfect exept the…

Everything was perfect exept the shipper(fedex) they lost one of my packages. But Linsy re ordered the missing package once Fedex admitted they lost the package.

Wish they didn't use Fedex. I would also be interested in finding out how to order replacment cover. Looks like a lot of them are out of stock.

27 December 2025
Rated 5 out of 5 stars

We love our LINSY home modular…

We love our LINSY home modular sectional! The versatile design is perfect for our living room space! From the standard couch design to the ultimate movie night cozy spot! The storage under each piece is a huge bonus for storing blankets, board games & toys! We recently purchased the console & it completes the whole set! Giving us a space for drinks & movie night snacks & a spot so that we never have to worry about losing the remotes!

4 January 2026
Unprompted review
Rated 5 out of 5 stars

The shipping was fast and the setup was…

The shipping was fast and the setup was super easy! My wife and I are happy with the purchase and will definitely be adding new sections to it!

17 November 2025
Unprompted review
LINSY HOME logo

Reply from LINSY HOME

Hello Nathan,
Thank you for your praise of our website and look forward to our next meeting. Have a nice day !

Rated 5 out of 5 stars

Amazing Product and Amazing Customer Support

I purchased a 6-seat Rubik V in October. I was amazed at how quickly my order arrived- in only a week! Each piece came in its own sturdy box and they were well packed. Putting the pieces together was super simple, and I could tell that the construction of the couch itself was solid.
We had chosen the dark linen fabric for the upholstery, but had some issues with it pilling after a few weeks. The fabric was also a little stiffer than I realized or wanted. When I reached out to customer support for my concerns, they immediately sprang to action to help solve the issue. They offered to send replacement covers of the same fabric or offered me replacement covers of their new chenille fabric. The covers had to be shipped from their overseas warehouse, but arrived pretty quickly for being shipped around the holidays.

I received the new covers and changed them out the same day. I noticed that I was missing one cover and emailed them right away. They were super quick to send one right out and it arrived in about a week.
I was blown away by how helpful and kind this company was. I don’t normally write reviews, but they went above and beyond. We absolutely love our couch! It is extremely soft and comfy. The versatility of the pieces is so awesome and for the size of couch we bought, the price is unbeatable. We are so happy to have more seating for friends and family when they visit!

18 December 2025
Unprompted review
LINSY HOME logo

Reply from LINSY HOME

Hi Caroline,
Thank you for your praise of our website. It is also our aim to make our customers receive satisfactory items. Your encouragement will keep us moving forward and constantly improving our service. Welcome to our website next time. Have a nice day!

Rated 1 out of 5 stars

No Assistance From Customer Service After a Week

We ordered the Rubik V in Linen. It arrived quickly, and it was relatively easy to put together. The blue things that keep the seats/ottomans in place are not nearly as easy to get in as the videos make it seem. The spacing between them and the way the fabric sits over the holes is very inconsistent; a few did slide right in, but others took work, wiggling, and forcing.
The biggest issue is that the stitching is awful. We have several cushions that arrived with loose stitching, loose strings, with holes in them allowing the filling to come out, and the stitching around a zipper for a seat cover is separating with several of them loose. Same with the pet modules, the stitching was loose in every cushion, and each cushion looked like they had an ink stain on them.
I reached out to Linsy Home about the issues over a week again and am still waiting on a response.

27 November 2025
LINSY HOME logo

Reply from LINSY HOME

Dear Anna,
We are truly sorry to hear that you had a frustrating experience, but we appreciate you bringing to our attention the issue of delayed response and poor quality.
Due to the recent surge in customer inquiries, the response time has been slightly slow. We are working hard to improve our services and will do our best to make things right.
If you would like to further assist us in improving the customer experience of Linsy Home, please pay attention to the emails and WhatsApp messages we will send you next. Our customer service manager Evelyn will follow up on your feedback as soon as possible, and we believe her access will quickly solve your problem
We will work with you to resolve any issues as soon as possible and look forward to your reply.

Linsy Home
Customer Services Support Team

Rated 1 out of 5 stars

Quality and Comfort Do Not Match the Marketing

I strongly regret this purchase and want to share my experience so others can make an informed decision.

From day one, this couch never delivered the advertised “cloud-like” comfort. The pillows do not properly fluff or stay in place and never fully fill the covers, which makes the couch uncomfortable and poorly supported. After washing the covers in cold water as instructed, the fabric began to pill significantly—clear evidence of low-quality material. The fabric is also rough and itchy, not soft or premium as advertised.

I contacted customer support multiple times with little success. Eventually, the brand reached out directly and told me my order had been escalated, prioritized, and that compensation would be reviewed. I provided detailed photos and explanations documenting the pilling, pillow issues, and overall lack of comfort. They acknowledged the problems and promised to follow up.

That follow-up never happened.

Instead, I later discovered that the brand had blocked me. Blocking customers does not change real experiences or honest reviews.

To be transparent, this company also enforces a 20% return fee, which feels especially concerning given the quality issues. While I take responsibility for not catching this policy sooner, brands that truly stand behind their products typically do not penalize customers for returns—especially when the product does not perform as advertised.

My biggest takeaway: do not rely solely on influencer promotions. Based on my experience, this couch is not worth the price, and the post-purchase support does not reflect a customer-first brand.

In hindsight, I should have spent more upfront and purchased from brands like @anabei.home or @cozey, which offer clear trial periods and stand behind their products. I hesitated due to the price and regret it now. Comfort after a long day is not something you should have to compromise on.

Learn from my mistake. Don’t be me.

@linsyhome_official
#mylinsyhome

30 April 2025
Unprompted review
LINSY HOME logo

Reply from LINSY HOME

Dear TB,
I'm sorry to hear that you didn't have a great experience in our company.
Linsy Home has always been committed to providing customers with high-quality and satisfactory service. We deeply regret the situation you have encountered. Please provide us with your order number, and we will arrange for our customer service manager Evelyn to follow up on your issue as soon as possible and provide you with a satisfactory solution for your case through whatsapp.
Thank you in advance, May you have a joyful day.

Linsy Home
Customer Services Support Team

Rated 1 out of 5 stars

Missing part of order

I am missing a package and I have had difficulties having them send the missing piece. I like the couch but the customer service on resolving this has been horrible and frustrating.

27 November 2025
LINSY HOME logo

Reply from LINSY HOME

Dear Emily,
We are truly sorry for your frustrating experience, but we are truly grateful for bringing this issue to our attention.
Linsy Home has been working hard to improve our design driven products and excellent customer service, and strives to avoid causing trouble for customers. We will arrange for our customer service manager Evelyn to follow up on your issue as soon as possible and look forward to her resolving your problem within 12 hours or even shorter.
We apologize for any inconvenience caused and will contact you to do our best to resolve the issue.

Linsy Home
Customer Services Support Team

Rated 3 out of 5 stars

One of my A1 parts arrived broken

One of my A1 parts arrived broken. I reached out and was told a ticket would hear back within 24 hours and have not.

2 December 2025
LINSY HOME logo

Reply from LINSY HOME

Dear Allison,

We are truly sorry to hear you had a frustrating experience, but we appreciate you bringing this issue of delayed response and product damage to our attention.

Due to a recent surge in customer inquiries, our response time has been slightly slower. We are working diligently to improve our service and will do everything we can to get things right.

We have assigned one of our account managers to follow up on your issue. Please don't worry, we are confident she will provide you with the most satisfactory solution to ensure your user rights are protected. We apologize again for not being able to respond to your message promptly and wish you a future experience with us that exceeds your expectations.

Best regards,
Linda
LINSY HOME Support Team

Rated 5 out of 5 stars

Absolutely in Love with Our LINSY HOME RUBIK V Modular Sofa!

We are beyond thrilled with our new LINSY HOME RUBIK V modular sofa! From start to finish, the experience was flawless:

Delivery: Arrived 3 days earlier than expected, which was such a pleasant surprise.
Ordering Process: Super simple and stress-free—exactly what busy parents need.
Assembly: Incredibly easy to put together. No complicated tools or hours of frustration—just quick and intuitive.
Design: The modular concept is a game-changer for families like ours. We can rearrange pieces to fit our space and lifestyle perfectly.
Fabric: The new Chanel performance fabric is stunning and practical. It feels luxurious yet durable, which is perfect for a home with kids.

As neurodivergent dads, we value products that combine functionality, flexibility, and style—and this sofa checks every box. It’s not just furniture; it’s a solution that adapts to real life.
Thank you, LINSY HOME, for creating something that truly makes a house feel like home. We’d love to share more about how your products support families like ours and help build inclusive, beautiful spaces.
⭐️⭐️⭐️⭐️⭐️ Highly recommend!

24 November 2025
Rated 1 out of 5 stars

Regret this purchase

I’m still waiting on a return label to process my return. It’s been four days. And at 5:30 pm Im assuming 5 days and then the weekend will make it a full week of trying to return a product I cannot use. Ive provided photos and been communicating with customer service. I truly regret purchasing anything from linsy home and will tell everyone to purchase elsewhere.

30 October 2025

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