Linthorpe Beds Reviews 

1,785
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 738 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the knowledgeable staff for providing helpful advice without any pressure, making shopping pleasant and straightforward. Consumers also appreciate the exceptionally fast and efficient delivery service, noting that delivery teams handle items with care and assemble them quickly. Buyers are genuinely delighted with the great overall quality of the products purchased for their homes. Some reviewers were not happy with delivery issues, such as receiving poorly handled packages or experiencing delays in resolving faults. A few people mentioned encountering minor damage upon arrival and noticing discrepancies between delivered items and display models.

What people talk about most

Staff

Clients share positive opinions on staff, frequently highlighting their knowledgeable and helpful approach... See more

Product

People report positive experiences with product, highlighting comfortable and supportive mattresses as well... See more

Delivery service

Users describe positive interactions with delivery_service, noting that items arrive quickly and on schedule.... See more

Service

Customers consistently note positive experiences with service, highlighting helpful and knowledgeable staff... See more

Quality

Customers had positive experiences with quality, expressing high satisfaction and comfort. Consumers note... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Linthorpe beds and its staff in Darlington were excellent from the first and second visit to look at, try and ask questions on the bed for our new home. Deliver was super efficient and the guys assemb... See more

Company replied

Rated 5 out of 5 stars

As soon as I walked into the shop with my little boy the staff made me feel welcome. There was no pushy sales pitches just helpful and pleasant. Ordered our beautiful new bed and it came within the ti... See more

Company replied

Rated 5 out of 5 stars

My husband and I decided to purchase a super-king sized bed. We were going to shop around a compare prices but all that wasn’t necessary. Linthorpe was the first place we looked and we had to look no... See more

Company replied

Rated 5 out of 5 stars

Went to view the range of mattresses and we were met with friendly staff members, no pushy sales pitch but advice given and the decision we made was ours rather than being pushed into buying something... See more

Company replied


Company details

  1. #27 of 115 best companies in Bed shop
  2. #54 of 228 best companies in Bedroom furniture shop
  3. #19 of 85 best companies in Mattress Shop

About Linthorpe Beds

Written by the company

Linthorpe Beds is a bed and mattress specialist, having been serving Teesside for over 30 years and now operate from two huge stores on Portrack Lane, Stockton-On-Tees and Russell Street, Darlington. You can also view our huge bed and mattress selection and make a purchase on our website linthorpebeds.co.uk

Shop our favourite brands

Sleepeezee logo Sleepsoul logo Baker and Wells logo Hypnos logo Silentnight logo

Why shop with us

✅ Linthorpe Beds have been trading for over 30 years!

✅ Transactions Handled Securely

✅ Free delivery available nationwide (UK Mainland)

✅ Pay securely in three interest-free payments using PayPal Pay in 3


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,785)

690 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Your staff were very helpful I would…

Your staff were very helpful I would come and shop with you again

6 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Anne,

Thank you for your kind review!

We’re so pleased to hear our team were helpful and that you’d choose to shop with us again — that really means a lot.

We look forward to welcoming you back in the future!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Quick service with great advice.

Quick service with great advice.
Arrived 2 weeks early prevented me sleeping on the floor

6 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your great review!

We’re so pleased to hear you received quick service and helpful advice, and that your order arrived earlier than expected — especially when you needed it!

We really appreciate your feedback and hope you enjoy many comfortable nights ahead.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

The staff were very helpfull and…

The staff were very helpfull and knowlageable. The delivary guys were outstanding very helpfull

6 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Sheridean,

Thank you for your lovely review!

We’re so pleased to hear you found our team helpful and knowledgeable, and that our delivery team went above and beyond.

We really appreciate your feedback — thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Brilliant customer service from Olivia

Brilliant customer service from Olivia, great range to choose from, just bought a fantastic bed! Thank you

26 April 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Stephen,

Thank you for your fantastic review!

We’re delighted to hear Olivia provided brilliant customer service and that you were pleased with the range available.

It’s great to know you’ve found a fantastic bed — we hope you enjoy many comfortable nights ahead!

Thank you again for your kind words.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 4 out of 5 stars

Item Deliverd ahead of estimated…

Item Deliverd ahead of estimated delivery

4 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your great review! We’re so pleased to hear your item was delivered ahead of the estimated time.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Excellent Service

This is our second purchase from Linthorpe beds in Stockton. From the very helpful Sales staff, to the delivery guys, everything was top notch. Matress ordered Wednesday pm and delivered Friday am. Regular updates provided throughout. Excellent service all-round

24 April 2026
Unprompted review
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Howard,

Thank you so much for your wonderful review and for choosing Linthorpe Beds again!

We’re delighted to hear everything was top notch from our sales team through to delivery. It’s great to know your mattress arrived so quickly and that you felt well informed with regular updates along the way.

Your continued support really means a lot to us, and we’re so pleased you had another excellent experience. Thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great experience with great advice and…

Great experience with great advice and knowledge

3 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Darren,

Thank you for your kind review! We’re so pleased to hear you had a great experience and found our advice and knowledge helpful.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Just great!

From initially walking into the Darlington store, to the delivery date of our new Ottoman bed, it was so easy.
The salesman was helpful and knowledgeable, nothing was too much trouble.
These beds are not the cheapest on the market, but the quality is top tier, worth paying that bit more for. You get what you pay for.
Everything was done quickly and delivery was in about a week. The delivery men were respectful, helpful and professional.
We are very happy with our purchase.

13 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Mackenzie,

Thank you so much for your wonderful and detailed review!

We’re delighted to hear your experience was smooth and easy from your visit to our Darlington store right through to delivery. It’s great to know our team were helpful, knowledgeable, and made the whole process stress-free.

We really appreciate your comments about the quality — we truly believe in offering products that are built to last, so it’s fantastic to hear you feel it was worth the investment.

It’s also lovely to know our delivery team made a positive impression with their professionalism and care.

Thank you again for your kind words — we’re so pleased you’re happy with your purchase!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Agent so helpful and knowledgeable…

Agent so helpful and knowledgeable about beds and directed us to get the perfect bed. Delivery was perfect too. Could not ask for better service. Thank you so much

31 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Gillian,

Thank you for your wonderful review!

We’re delighted to hear our team were so helpful and knowledgeable in guiding you to the perfect bed, and that everything went smoothly with delivery too.

Thank you again for your kind words!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Friendly, attentive and reliable…

From the moment we arrived in the store, to the moment of delivery, linthorpe beds have been fantastic.

I was one of the most fussiest people to deal with and nothing at all was a problem. They were really friendly people. The staff in the store had a good chat, let us try out several beds and even made a deal on a frame and mattress that we found comfortable.

The delivery service was brilliant. The gents constructed the bed within 15 minutes and took any packaging etc with them

Just really think they are a fantastic company and would use again!

19 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Andrew,

Thank you so much for your fantastic and detailed review!

We’re delighted to hear you had such a positive experience from the moment you arrived in store right through to delivery. It’s great to know our team made you feel comfortable, gave you plenty of time to try different options, and helped you find the perfect bed and mattress.

We’re especially pleased that our delivery team made a great impression by setting everything up quickly and taking all the packaging away.

Your kind words really mean a lot to us, and we’re so glad you’d choose us again. Thank you for your support!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

What a great company!

Very pleased with our purchase of two mattresses. Craig and Sue couldn’t have been more helpful in sorting out delivery issues with the courier. Superb service from Linthorpe Beds!

2 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Darren,

Thank you for your wonderful review!

We’re so pleased to hear you’re happy with your two mattresses and that Craig and Sue were able to help resolve the delivery issues so effectively.

We’ll be sure to pass on your kind words to them — they’ll be delighted to hear your feedback.

Thank you again for your support and for choosing Linthorpe Beds!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Fantastic customer service

Great customer service when purchasing, we felt that we were not pressured into buying. Delivered when promised. Men delivering, were knowledgeable, polite and quick.

2 April 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Joe,

Thank you for your great review!

We’re so pleased to hear you felt comfortable and not pressured during your purchase — that’s exactly the experience we aim to provide.

It’s also great to know your delivery arrived as promised and that our team were knowledgeable, polite, and efficient.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Great Service

16 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your review.

We’re pleased you were happy with the service you received.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Staff were very helpful when choosing a…

Staff were very helpful when choosing a bed for my partner who has Parkinson's

17 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your kind review.

We’re so pleased to hear our team were able to help you choose the right bed for your partner’s needs. We understand how important it is to find the right support and comfort, and we’re glad we could assist you with that.

We really appreciate your feedback and hope the bed brings added comfort and ease.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Satisfactory service with no hassle

Satisfactory service with no hassle. Goods delivered in time with no surprises.

26 December 2025
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your review.

We’re pleased you were happy with the service you received.

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

mattress covers

Love the new mattress covers

17 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Pamela,

Thank you for your great review! We’re so pleased to hear you love your new protectors.

We really appreciate your feedback and hope to see you again soon!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Knowledgeable staff quick service…

Knowledgeable staff quick service .recycling of old mattress and organised delivery

31 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi,

Thank you for your great review! We’re so pleased to hear you found our team knowledgeable and the service quick and efficient.

It’s also great to know the delivery and recycling of your old mattress were handled smoothly.

We really appreciate your feedback — thank you again!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

I have never ordered a custom size…

I have never ordered a custom size mattress before or even heard or Linthorpe Beds. I ordered a mattress to fix a awkward length and was always kept in the loop via email. I asked for a phone call to arrange delivery and was pleasantly surprised to find it could be ordered sooner than expected. Great quality, firm just like I asked and reasonably priced.

31 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Meaghan,

Thank you for your wonderful review!

We’re delighted to hear your first experience with us, especially ordering a custom size mattress, was such a positive one. It’s great to know you felt well informed throughout and that we could arrange delivery sooner than expected.

We’re also really pleased the mattress met your requirements perfectly in terms of size, firmness, and quality — all at a price you were happy with.

Thank you again for your kind words, and we hope you enjoy many comfortable nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

Rated 5 out of 5 stars

Best price and free delivery.

Very helpful with us choosing a mattress for our bed as we wanted a soft one. Good communication on the purchase and delivery. We ordered a postureflex ava 1000 pocket spring. We have been using it for a week and are delighted with it. We had shopped around and found this company to offer the best price and free delivery.

30 March 2026
Linthorpe Beds logo

Reply from Linthorpe Beds

Hi Terence,

Thank you for your wonderful review!

We’re so pleased to hear our team could help you find the perfect soft mattress and that you were happy with the communication throughout your purchase and delivery.

It’s great to know you’re delighted with your Postureflex Ava 1000 pocket spring after using it — and even better that you found us to offer the best price with free delivery.

We really appreciate your feedback and hope you continue to enjoy many comfortable nights ahead!

Regards,
Gordon Parker
Website Administrator
Linthorpe Beds

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look