Lion Brand Yarn Reviews 181

Order processed in a timely fashion. Everything arrived safely and as ordered (Delivery from the US to Canada took twice as long as a delivery of another order Ordered the same day from Denmark.)

I enjoy seeing the patterns that were popular for my mother and grandmother. It's a fun look back in time. There are fewer instructions in these patterns. The implicit expectations are that you have some knowledge of knitting and crocheting and that you already know how to work fairly independently. In the days of no internet friends & family passed on this knowledge to one another.
I'm glad I bought the book but I would warn those that want to make these clothes that the large majority of the patterns are for crocheters, not knitters.

I ordered 78 euros worth of yarn to my country, excluding the delivery of 23e and customs fee of 20e. Well, my package was switched with a woman from Canada's and I received the wrong goods. After weeks of trying to contact customer service, with very long detailed emails including images, they got back to me and only refunded me the cost of the yarn and not the delivery or customs fee. Even the delivery would have been reasonable as this is an error on their end. Anyway, I am out 43 euros with a lot of yarn that is nice but I don't have any use for, and in order to complete my project I'll have to continue ordering from a 3rd party seller because Lion Brand are not trustworthy to buy from directly, though I thought buying in bulk from them would somehow save me money in the long run clearly I was mistaken

What a company!! Rubbish!
Customer service absolutely non existent. No common sense, no willingness to co-operate with customers. Unwilling to cancel my £100 order when they told me it was going to be delayed. Said I could only send it back - to the US right, expensive. I wanted to cancel as soon as they let me know it was going to be delayed - they said they couldn't cancel after 30 minutes of the order, even though it was not yet due to be shipped!!!! Ridiculous, they are dreadful at customer service. When I complained, the reply didn't address my complaint and signed off "Happy Crafting". What a dreadful way to dismiss a customer. I will never, ever deal with this company again.

0 stars if I could! I ordered 12 balls of wool and paid about £35 in postage, I was happy with this until about 2 weeks later I got an email to say I was being refunded for 10 of the 12 balls. I’m still being charged about £25 in postage and cannot do the project I wanted with just 2 balls so asked the company to cancel the order but apparently that’s only an option within the first 30mins after you place an order.
Okay for Lion Brand to cancel on you though?! Absolutely shocking customer service. Their advice was to refuse the parcel and once it was returned I would be refunded for the remaining 2 balls, postage in non refundable. Avoid this company like the plague!

Bought Mandala yarn and it is so terrible. Had to cut out so much of it because it looks like it got stuck in a piece of Velcro like 41 times and then ran over with a lawn trimmer. No wonder it’s always on sale. It’s still too much money. They could give it away for free and it would still cost too much. Can’t get my time back that I’ve wasted on making a project that will never look good Thanks to dookie yarn.

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Thought Lion Brand Was a Reputable Company!!!!!!!! Payed good money for P&P to New Zealand because in New Zealand it actually worked out better money wise as yarn is a great price.
…….No communication (I have tried!!!)
……Tracking Number doesn’t work, saying no package attached to Number.
……Lion Brand have had my money. They are making interest for about a month now and I have nothing.
……I am not hopeful to be-able to crochet my daughter a blanket for Christmas.

Stay Away From #lionbrand.com

No information on shipping on a 138 dollar order. Order received on Oct 16. Email verification. Two emails to cu service. Two tries on phone calls. No luck. Disputing with credit card now. Terrible!

Haven't purchased yet as the shipping cost is unbeliavable
... £10 for 1 yarn no thank you.

I'd give it 0 stars if that were possible. I received an order today of Sunset Nights yarn, it is HORRIBLE. Supposedly is a 4-weight, but it's so very thin, and so badly wound I can tell it will split every 2 seconds if I try to use it, which I will not. I went on their website to figure out how to return it for a refund, but it appears that I would have to pay the shipping to return their defective junk!!!! What a slap in the face, I swear. I will NEVER order from these shysters again. Stay far, far away!

I really like the amount of grams you get for each set of yarn. I'm so excited to get started with them!

So sad I didn't read the review in trustpilot before I pay money.

Ordered, money paid on 17-Sep-2023, 22-Sep-2023 got email say order is on the way, what I think : ok. within 2 weeks should be able to get item.

Now, 7-Oct-2023, I didn't receive it at all. then I try to track the "item" with the link that they provided to me.

Update:
9-Oct, items arrived. just I got no idea for the "shipping", just suddenly got an email from Evri say parcel will be delivered.

Items should be good quality.

The shipping info should be updated.

Lion Brand yarn is good yarn, but don’t buy directly from their website. They sent 2 different dye lots for my yarn, and as other reviews there is absolutely NO customer service. Glad I only was making a baby blanket and didn’t need much yarn….btw I got 2 replacement balls of yarn from Amazon and they got the dye lot correct for both.

I really like Lion Brand yarn however, their shipping timeframes and lack of Customer Service is really doing this company a disservice. This is the last time I will ever order directly from them again. I placed my order on 5/28/23. On 6/2 got a generated email that due to many orders mine will be delayed. I heard nothing more so on 6/11 I opened a ticket with them requesting status. As of today 6/19...I have had no response. You also cannot call them. Every phone number I gathered from Google states it's no longer in service. This is a terrible way to run a business.

I sent items back for a refund. It has been 6 months since this happened, they have never once replied to any of my emails or even acknowledged that it was returned. They delete me asking for help on their instagram page. If they aren't the most insulting company I've ever purchased from, I don't know who is. They clearly have zero issues with treating people like trash.

I ordered a crochet kit that came with 7 skeins of one color and the color advertised on their website was not at all like the color I received and when I contacted their customer service all they told me was that I could return it for a refund - except I had to pay for shipping myself which was ridiculous! I simply wanted to exchange the yarn for a different color and their response was that their system can't handle exchanges - it's 2023 that's such a ridiculous response. I was super excited to crochet a blanket this summer and am really disappointed that the company expects me to shell out almost $30 in shipping to get something that actually matches their product description.

3 stars as the 24/7 cotton yarn is really good, unfortunately I won’t be ordering again as they use FedEx delivery and they are dreadful. Both times now I have had to wait at home for an order then it didn’t turn up when it was supposed to, first time the driver went straight next door, never even called at my house and never left a card. The second time, yesterday I waited in all day again, it never turned up until today and then it was late. The email responses from customer service are completely random, inaccurate, and do not address any of the issues you raise .

I wouldn’t give them any stars if I could :((
I ordered Yarn for about 94 $
and when it at last arrived in Denmark it was sent back from the airport tax…. I tried to reach LB many times, and also contact the postal service, by mail and telephone, but no use.:((
Luckily I paid with PayPal and they took over and LB still didn’t answer. So I got ALL OF MY MONEY BACK.:)) Thank you PayPal. Instead of loosing a lot of money and no Yarn which I had looked forward to.
I don’t get it!!?? Isn’t a big firm in USA?

Useless, avoid! My order was apparently dispatched 4 weeks ago but tracking shows that it hasn't yet been received by the carrier. E-mails and Messenger contact is being ignored so have passed to Mastercard.

I ordered 3 skein for a blanket. I received only 2, I noticed and wrote them multiple times.
They did not send me the missing skein, which I already paid, and marked my ticket as done.
I will never ever ever buy from Lionsbrand, and I warn you: no support, even if THEY did something wrong