Lionrock Recovery Reviews 

198
TrustScore 3.5 out of 5

3.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Mary Goggins allowed a group member to ridicule me. I was sent to.a group that I could not attend. What a disgusting han being. Do not even try this I was subject to group votes. Mary did not stop thi... See more

Rated 5 out of 5 stars

Lionrock was fantastic. Easy process to begin, flexibility on schedule, very good at letting me understand the "why", and Kim was so valuable to walk me through the process. I would highly recommend... See more

Rated 2 out of 5 stars

My husband and I both used Lionrock. They canceled our programs because we live in Maine and they decided to no longer service our state. They also ended the Family Matters program which was excellent... See more

Rated 5 out of 5 stars

Lionrock has been AMAZING since the first call. The amount of validation is untouched from what I have ever experienced. My group mates are people in my life I will hold onto for the rest of my life a... See more

Company details

  1. Alcoholism treatment programme
  2. Addiction Rehabilitation Centre
  3. Counsellor
  4. Drug Addiction Treatment Centre
  5. Mental Health Services

Written by the company

Lionrock Recovery has been the leading brand in the tele-health substance abuse treatment and recovery industry since being founded in 2010. Lionrock is a premier provider in evidence-based treatment for substance abuse disorders, providing primary SUD treatment. There are also offerings, including medication-assisted treatment and continuing care options. Lionrock also continues to support the community through it's .Life Community which provides over 70+ meetings weekly.

Lionrock Recovery

Written by the company

We are addiction's worst enemy and recovery's steadfast friend.
We fight for recovery, because we've witnessed addiction's terrible destruction, and also the hard-won joy of a life in recovery. We focus on our client, the whole person, never judging, and always believing that the answers our clients seek lie within themselves.

Contact info

3.4

Average

TrustScore 3.5 out of 5

198 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.4

All reviews

(198)

0 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely loved my program at…

I absolutely loved my program at Lionrock. Everyone was wonderful and helpful. I had honestly dreaded the thought of group meetings but I will say they were the best part of the whole program. It really is a blessing.

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Happiness means Lionrock!

Lionrock brought me back to life! The counselor's and all the people I had the pleasure of meeting and interacting with helped me to open up my eyes and to see all the positive and beautiful people, places, possibilities and things that await me. And, I don't need alcohol to obtain them. I have the smile back on my face, the laughter in my heart and the love, forgiveness and blessings of my loved ones back. Thank you Lionrock!

7 April 2021
Unprompted review
Rated 5 out of 5 stars

LionRock saved my life

LionRock saved my life. I had tried another local recovery program without success, and was reluctant to try again. But their trusted counselors, amazing groups and follow up offerings have supported me through one of the toughest times in my life - and 500+ days of sobriety. If you or someone you know needs help, I highly encourage you to give LionRock a try!

7 April 2021
Unprompted review
Rated 5 out of 5 stars

Thank you Lion Rock!

Lion Rock was absolutely wonderful and helpful. It was amazing to find so many people from all areas of the country and all areas of life that struggled with addiction like myself. Prior to Lion Rock I felt so alone. I learned a ton of new things I didn’t know and techniques to help me stay sober. My counselor Leo was amazing! Also, the financial end was great! They worked with me and my insurance and just let me focus on getting better.

31 January 2021
Rated 1 out of 5 stars

1Lionrock negligence

1. With 2 days remaining group leader did not allow me to give my final presentation. I forced myself into the group to give my lesson. 2. At night I called another patient because I had not slept for 3 days. Other patient reported falsely that I relapsed to drinking. Group leader believed her and reported me to my counselor who was quiet during our next meeting saying very little. 3. Lionrock has not responded to my letter for more info for Medicare in violation of federal law.

15 December 2020
Lionrock Recovery logo

Reply from Lionrock Recovery

We spoke with the reviewer and found that while we did supply a statement of charges/payments at the time it was requested (5 months ago) that it was not the level of detail he needed. Prior to seeing this review it was not known that what he needed was a superbill which we sent out today to resolve this. The other issues reported mostly happened between clients outside of their Lionrock sessions. That said we take all feedback seriously and will look into these issues for areas of improvement.

Rated 5 out of 5 stars

Lionrock Saved My Life

Lionrock saved my life. I found Lionrock when my health problems were getting very scary. My blood pressure was extremely high, my heart rate was always elevated and blood tests showed abnormalities. I felt like time was running out for me.
I didn’t think I could stop drinking, but with help from the caring professionals at Lionrock, I did. I have 9 months of sobriety and life is good. My health issues have disappeared. I am so grateful to everyone who helped me.

6 December 2020
Rated 5 out of 5 stars

I wouldn’t be where I am today without Lionrock.

I began my recovery journey with Lionrock in 03/2019 following a 10+ year battle with alcoholism. My experience with Lionrock was nothing less than amazing. From my intake call to my final group meeting, I felt the Lionrock team truly cared about me and my recovery.
I am rapidly approaching two years of sobriety. I am certain that it would not have been possible without the Lionrock team and the resources they equipped me with for continued success.

5 December 2020
Rated 4 out of 5 stars

Lionrock helped save my life

I had two of the best therapists I’ve ever had (one for group and one for individual) to help me with my addiction to alcohol.

The ongoing group therapy was extremely important in maintaining my long-term sobriety, and it was something which I could not obtain locally. It was comparable to the treatment I received at a world-renowned inpatient treatment center, except this was done over the internet in my own home. Locally, I did attend a lot of AA meetings and did a lot of work with my sponsor, but Lionrock is completely different.

The one negative part was that there was higher turnover of clients in the group than I would have liked. Hard to keep a therapeutic setting going when there is too much turnover.

I have finally achieved long-term sobriety, and I give a lot of credit to Lionrock.

5 December 2020
Rated 5 out of 5 stars

Love my sober life

I was hesitant about getting into treatment, the outreach person was kind and persistent and I am now grateful for that. My individual and group therapists really worked with me in developing a program that met my needs and schedule. I developed great relationships with both women; both were extraordinary. I admit that I gave my individual therapists a hard time, yet she remained patient and kind . I am so very grateful to Cynthia and Joanna for their guidance and support. Oh and the groups were fabulous! It was great meeting people like me from all over the world!
After struggling with alcohol for much of my adult life , I am happy to say that I am 1 year and 6 months sober. I love my sober life!
Thank you Lionrock!

5 December 2020
Rated 5 out of 5 stars

LionRock was exactly what I needed when…

LionRock was exactly what I needed when I needed it. I went away for treatment but came back to a rural environment and friends I could not really open up to. There wasn’t much in the way of AA much less NA/MA and word could quickly get back to work regardless of how anonymous meetings are supposed to be.

LionRock was a safe space where I actually made friends, three of which I keep in touch with even after the program ended. That’s the best part, meeting people from across the country who are similar rather than struggling with what/who is available locally. (Especially now with Covid.)

Plus the program made more sense to me than 12 Step programs. I liked the assignments which were an extension of the work done in in patient treatment. You are presented with scientific information about medical and psychological reasons behind addiction and asked to write why you are like you are; your history, your current thoughts, and what you want for the future. It’s more in-depth and helpful than sharing coffee, cookies and stories in AA. Plus you gave a work product you can refer to when you need a tune up later.

I highly recommend LionRock. I was in and out of AA / NA / MA for 30 years and it never stuck. I’ve been clean for 17 months this time as a result of LionRock and the continuing support from the friends I made there.

Give LionRock a try! Good luck my friend.

5 December 2020
Rated 5 out of 5 stars

I am so grateful to have found Lionrock…

I am so grateful to have found Lionrock on my recovery journey!!! My experience with the group meetings and my one on one counciling was the best I have ever received. If you are ready to change your life, this is best support and encouragement you will find.
JC

5 December 2020
Rated 5 out of 5 stars

Lionrock has a unique and incredibly effective program.

If your thinking you might need some help. It’s certain that you do. If you are fortunate enough to to have come across Lionrock Recovery in your online search. Count yourself as extremely lucky. This is how I found Lionrock. I initially went voluntarily and very soon after I was court ordered for a program. Lionrock was perfect for me. And the court agreed that Lionrock was sufficient to satisfy their requirements. As it turns out Lionrock was the first good and sound decision I had made in many years. The staff are caring, nurturing, encouraging and understanding. They were everything I needed for my recovery. At first I wasn’t certain but after discussion with my counselor and management we made some adjustments and I spent the next year going to group 3 times a week and spending an hour a week one on one. I am still sober a year and a half after enrolling to their program. I am grateful for them. Online groups are just as personal and intimate as any other setting. I would even say that it is better because you have the added benefit of the added comfort of your home. I’m cutting this review short because I could go on forever raving about my experience and feel I will if I don’t stop here. It works. You’ll love it.
Also one last word. Ginnie Papen headed up the group I was in. She was the most supportive and knowledgeable person I have ever met regarding this subject matter and I would like to give her some large portion of the credit for teaching me and my new friends about addiction and sobriety. I will use the tools taught by her at Lionrock for the rest of my life. Thank you from the bottom of my heart.

5 December 2020
Rated 5 out of 5 stars

Highly recommend

A fantastic program that can work around anyone’s schedule. I came into this recovery program reluctant that it would work because I’m a flight attendant with a very odd schedule but they worked with me and the virtual aspect really helped as well. I’ve been sober for over 2 years now and really think the foundation I gained from LionRock has been a huge factor in my recovery. Definitely very grateful to them!

5 December 2020

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look