Dr Ramjumdar put me at ease immediately. She made me feel relaxed. I told her the reason for my visit and she asked appropriate questions. We had a good conversation and she made plans to email my sur... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Dr. Steven Millington was great. He explained my case in a clear, not rushed manner, giving me confidence and relief regarding my knee situation. Gave me great comfort that everything was going to be... See more
Company replied
Mr. Matay Arsan is an exemplar medical professional. He explained my procedure clearly, explaining all the specialist terms but without being patronising. He did not speak too quickly, pausing from ti... See more
Company replied
I used to live in London and now i am living in Paris. Dr. Bora was my fertility doctor before and I trust her so much! So this time back to London I booked her consulting with LIPS healthcare. It was... See more
Company details
- #25 of 31 best companies in Clinic
- #22 of 28 best companies in Doctor
- #20 of 24 best companies in Medical centre
- #1 of 1 best companies in Orthopaedic surgeon
- #10 of 12 best companies in Private hospital
- #9 of 9 best companies in Surgeon
Written by the company
At LIPS Healthcare, we believe that health is the essence of life. That’s why we are dedicated to delivering premium, comprehensive healthcare with exceptional, seamless, and patient-centred services, ensuring you feel healthier, and stronger every day. Founded in 2016, LIPS Healthcare has grown into the UK’s largest private multispecialty group, bringing together over 100 renowned leading doctors and consultants across more than 24 specialties, committed to guiding you through every step of your healthcare journey, without the wait. LIPS Healthcare Your Health Partner Ensuring You Feel Healthier & Stronger Every Day
Contact info
Battersea Power Station ,Turbine Hall B, Level 1, SW11 8DD, London, United Kingdom
- 02071646114
- info@lips.org.uk
- lips.org.uk
4.5
Excellent
651 reviews
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I went to Dr Shahid Punwar Regarding knee injury
I went to Dr Shahid Punwar Regarding football injury on my knee as I twisted my knee an MRI scan was done and an appointment was given regarding consultation during the consultation Dr Punwar tried to explain me regarding my MRI scan but in a doctors terms as I am not a qualified doctor I was unable to understand I did try to ask him further question but still was unable and unsatisfied as I left I am still suffering with the pain Kind Regards Shoaib Rasul
6 August 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to leave your review. We are committed to providing a high-quality service and take your feedback seriously.
We are troubled to hear that your experience did not quite meet the standard we have become highly regarded for, and rest assured we will look into this matter for you.
If you would like to contact us with any additional comments or suggestions, please feel free to email maryam.sahib@lips.org.uk.
Thank you for your patience.
First class treatment & very…Julia Barrett
First class treatment & very professional.
All my questions were answered & my concerned & explained.
11 May 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for sharing your positive feedback!
It sounds like you had a fantastic experience with your treatment!
The fact that all your questions were answered and your concerns were addressed shows the professionalism and attentiveness of the medical team.
Your feedback is valued, and We hope you have a wonderful day!
The process was smooth and easy .
22 June 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your positive experience with LIPS.
Your feedback is invaluable to us and reaffirms our commitment to providing exceptional care to all our patients.
We look forward to providing you and others with the same high standard of service in the future. We hope you have a wonderful day. 🙂
Dr Arshad Rather has a genuinely caring…
Dr Arshad Rather has a genuinely caring approach. He is warm, kind and professional. At all times during my hospital stay Dr Rather explained everything very clearly and listened to my concerns with great patience. He was meticulous in following up with my treatment plan; always finding solutions and the best care needed at all times. I highly recommend Dr Rather.
28 August 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your positive experience with us!
We are absolutely delighted to hear that Dr Arshad Hawtin and our team were able to provide you with the comfort, understanding, and clarity that you sought.
Our utmost priority is to ensure that our patients feel well taken care of, both in terms of medical expertise and personal care.
Your feedback will surely encourage our team to continue delivering excellent service. It is greatly appreciated, and we hope you have a wonderful day
Would not recommend
Would not recommend, you would think paying for a service would make it stand out from the NHS but it’s just as bad and no follow up.
13 October 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to leave your review. We are committed to providing a high-quality service and take your feedback seriously.
We are sorry to hear you have been left disappointed by your recent experience and by the lack of follow up. This is not the standard that we aim to deliver. We will work on your comments to provide a more positive patient experience.
Because of privacy regulations, we can’t discuss any specifics about your consultation on this platform. However, we would like to understand your experience better and dig deep into your concerns. We would be grateful if you can send an email to complaints@lips.org.uk with your full name and phone number, so we can contact you directly and discuss your concerns further.
If you would like to contact us with any additional comments or suggestions, please feel free to email maryam.sahib@lips.org.uk.
Very good helpful
Very good helpful. Explained everything and listen to my concerns. Very polite, well mannered and very professional.
20 October 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your positive experience with LIPS.
Your feedback is invaluable to us and reaffirms our commitment to providing exceptional care to all our patients.
We look forward to providing you and others with the same high standard of service in the future. We hope you have a wonderful day. 🙂
Final medical confirmation letter
Very reassuring and helpful advice following scan and treatment due to a minor seizure. Helped to re-apply to DVLA for licence return. Goodadmin support team at LIPS. Thanks, Peter S.
17 October 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your experience!
Your positive words about our admin team and services sincerely mean a lot to us.
Our team is dedicated to providing an exceptional level of service, and we're thrilled to hear that your experience with us reflects that.
Thank you for choosing LIPS for your healthcare needs. We hope you have a wonderful day. 🙂
Great care
Mr Culpan clearly explained the results of the scan and the treatment and recovery from the injury. Always felt I was in safe hands. Mr Culpan is very approachable and puts you at ease. Felt very reassured at the end of the consultation. His admin team Monica and Sam are also very helpful and friendly.
20 October 2023
Unprompted review
Reply from LIPS Healthcare
Thank you so much for sharing your heartfelt feedback with us!
We always aim to make our patients feel comfortable and informed, and I am glad to know that Mr Culpan's professional and reassuring approach resonated with you.
Your words truly affirm the work we do every day, and we appreciate your trust in our services. We hope you have a wonderful day. 🙂
Very attentive staff and carers
Very attentive staff and carers - from the moment I stepped in to the premises to the moment I left.
A particular thank you to James and Mark from the nursing staff and Ben and Jess front eh Physio department.
The food service was a treat to look forward to as well.
5 October 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your positive experience.
Your feedback is invaluable to us and reaffirms our commitment to providing exceptional care to all our patients.
We look forward to providing you and others with the same high standard of service in the future. We hope you have a wonderful day. 🙂
I felt in good hands and safe and the…
I felt in good hands and safe and the surgery will mean I can get back to my activities. Mr Culpan was a nice man and I felt like he wanted to help and it would even be a pleasure to do the surgery for me.
4 October 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your experience!
It's wonderful to hear that Mr Culpan provided you with the professional and compassionate care you were seeking.
Your feedback is a wonderful testament to our commitment, and it’s motivating for our team to continue offering the same level of care and efficiency.
Thank you once again for sharing your experience. We hope you have a wonderful day
very caring and professional
5 October 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your positive experience with LIPS.
Your feedback is invaluable to us and reaffirms our commitment to providing exceptional care to all our patients.
We look forward to providing you and others with the same high standard of service in the future. We hope you have a wonderful day. 🙂
Professional, personal and caring
Paul Culpan and his team have looked after me so well in every respect, from the pre-op admin and assessments, through the whole operation and continuing care and attention post-op. I felt so confident in the whole procedure and the amazing skill that Paul Culpan used to fit my new hip with the minimum damage to my muscles and nerves and with the tiniest of wounds.
18 September 2023
Unprompted review
Reply from LIPS Healthcare
Thank you so much for your glowing review!
We’re elated to hear that you found our service to be of such high calibre, from the pre- operation assessment to the continuous care and attention post operation.
Your feedback is a wonderful testament to our commitment, and it’s motivating for our team to continue offering the same level of care and efficiency.
Thank you once again for sharing your experience. We hope you have a wonderful day
Great manner, real expertise, would go back to him
Mr Matay Arsan was very reassuring and considered, he gave me lots of detail, in understandable language, re my elbow issue, and set up a plan to deal with it. He has a lovely communication style and I'd definitely go back to him again.
19 September 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your positive experience with Mr Matay!
It's wonderful to hear that you felt informed and supported throughout your visit. Your well-being is always our top priority.
Your satisfaction is of the utmost importance to us, and it's rewarding to know we were able to meet your expectations.
Thank you for choosing LIPS and for your kind feedback. We hope you have a wonderful day. 🙂
Wonderful psychiatrist
Dr Walsh was just the right blend of professional and compassionate. They listened attentively to everything and viewed my mental health holistically rather than finding one diagnosis and attributing everything to that. They were clearly very skilled and informed with the latest research on best practice, medication etc. I felt in very good hands.
15 September 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to leave us your amazing review!
We always aim to make our patients feel comfortable and informed, and We are glad to know that Dr Walsh's professional and thorough approach resonated with you.
Your words truly affirm the work we do every day, and we appreciate your trust in our services. We hope you have a wonderful day. 🙂
Extremely professional
Extremely professional. Follow up could have been slightly better but overall extremely positive experience.
20 July 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your feedback about your experience..
We're pleased to hear that you had an overall positive experience with our consultant and that our team provided you with exceptional levels of professionalism.
We apologise for the inconvenience caused by the unsatisfying follow up. We appreciate your feedback and will take it into consideration as we continue to improve our services.
Thank you for choosing LIPS for your healthcare needs, and We hope you have a wonderful day. 🙂
Great experience with Dr Salman & Team
I was diagnosed with large uterine fibroid that needed surgical removal. Dr Salman was recommended to me by a colleague and after my experience I will definitely recommend her as well. I had a great experience with Dr. Salman & the clinic personnel. The personnel was efficient, accommodating with the timings and helped with the paperwork and questions. I always felt supported throughout the surgery before and after. Before the surgery the Doctor explained to me very clearly the different options for the surgery and helped me making a decision based on my specific situation. The surgery went well and everything was always checked and under control. All my questions were answered thoroughly at any time. I highly recommend Dr Salman and the clinic. Dr Salman is very competent professionally and also very empathic and understanding on a human level and that made me feel "in safe hands" all the time.
26 July 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for your wonderful review and recommendation!
We are delighted to hear that you found our service excellent, quick, and helpful from start to finish.
We understand how medical surgeries and aftercare can be distressing and we're glad that Mr Salman and her team could provide the support and detailed explanations to help alleviate your concerns.
Thank you for choosing LIPS and Ms Salman's clinic for your healthcare needs. We hope you have a wonderful day
Ms Salman - highly recommended
Ms Salman was extremely professional, knowledgeable, and my wife and I really appreciated the way she spoke with and explained everything to us.
14 July 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to leave us your amazing review!
We always aim to make our patients feel comfortable and informed, and We are glad to know that Ms Salman's professional and thorough approach resonated with you.
Your words truly affirm the work we do every day, and we appreciate your trust in our services. We hope you have a wonderful day. 🙂
Extremely thorough and professional
Extremely thorough and professional. Mr Sedra made us feel secure and that he genuinely cared.
9 August 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your positive experience with Mr Sedra.
Your feedback is invaluable to us and reaffirms our commitment to providing exceptional care to all our patients.
We look forward to providing you and others with the same high standard of service in the future. We hope you have a wonderful day. 🙂
Dr Salman and her PA
Both Dr Salman and her PA, Bassma, are very helpful and patience as always.
2 August 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to share your positive experience with Dr Salman.
It's heartening to hear that our team, especially Basma, were able to make you feel comfortable. We take pride in our team's ability to deliver high-quality care with kindness and patience. Your satisfaction is our greatest reward.
Thank you once again for choosing LIPS. Your trust in our services inspires us to keep providing the best care possible. We hope you have a wonderful day. 🙂
Professional and smooth service
Service was smooth, efficient and timely. Dr Alnajjar was professional, patient and thorough. The procedure was fast, painless and effective.
7 June 2023
Unprompted review
Reply from LIPS Healthcare
Thank you for taking the time to leave us your amazing review!
We always aim to make our patients feel comfortable and informed, and We are glad to know that Dr Alnajjar's professional and thorough approach resonated with you.
Your words truly affirm the work we do every day, and we appreciate your trust in our services. We hope you have a wonderful day. 🙂
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.