liquidation.store Reviews 886

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 553 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are consistently happy with the products, finding them to be of good value and quality, often containing full-sized items from well-known brands. People frequently praise the variety and the excellent prices, noting that they save a lot of money compared to buying items individually. The ordering process is generally described as easy and the delivery quick, making the overall experience very positive for many. However, some customers were dissatisfied with the quality of certain items, particularly in mystery boxes, finding them to be cheap or not useful. There were instances where the contents did not match the advertised value or were unsuitable for their needs, leading to disappointment.

What people talk about most

Product

Customers had positive experiences with product, often praising the high quality and accurate descriptions of... See more

Quality

People report ambiguous experiences with quality, with many customers praising the high quality of products,... See more

Order

Reviewers mention positive feedback about order experiences, with many customers frequently ordering and... See more

Value for money

Customers consistently note positive experiences with value for money, often finding excellent bargains and... See more

Price

Clients share positive opinions on price, frequently praising the good and amazing prices for quality goods... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have ordered about 4 or 5 times now. Initially my first 2 orders had a few teething issues but the seller was quick to respond and resolved. After that all other orders as expected and quick del... See more

Rated 5 out of 5 stars

I ordered a beauty mystery box, was packed with full size products; included skin care products, hair products, nail polishes, make up, creams, balms, perfume sticks, essential oil, body wash. All g... See more

Rated 5 out of 5 stars

This is a fantastic business with amazing products and varied reasonably priced stock. The fact there are only two people behind its success is amazing, as anytime I’ve bought anything it arrives quic... See more

Rated 5 out of 5 stars

I scored a mystery box filled with a quirky mix: baby grows, dog toys, colorful lip balm (for those “crap nipples” moments), headphones, makeup, birthday balloons, and decorations—some treasures,... See more


Company details

  1. #144 of 202 best companies in Online marketplace

Written by the company

online marketplace for excess and liquidation stock. Food & Drink. Household. Health & Beauty


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

886 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Fed up

As the company knows, i asked for them to hold the item and delay posting, got one email saying they'd done it, anotherbfrom royal mail saying they'll deliver tomorrow, then another confessing they'd messed up.
You couldn't make it up.

18 April 2026
Rated 5 out of 5 stars

Great company

Great company. Have had some great deals including premium skincare and makeup, and supplements. Will definitely be visiting again.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

Christmas comes early.

Just had my second delivery from liquidationstore. Another mystery beauty box and some Pecksniff candles. Delivery is always swift with plenty of communication for tracking. I can thoroughly recommend the beauty mystery boxes and will definitely be purchasing from liquidationstore again in the future.

23 April 2026
Unprompted review
Rated 5 out of 5 stars

Just received my first delivery from…

Just received my first delivery from this company and everything was perfectly packaged and all items in pristine condition. Great for a reseller. Really enjoyed exploring the boxes. Felt like a child on Christmas morning!
Highly recommend this company

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Bought the candle mystery box and not…

Bought the candle mystery box and not one single candle in it has a smell. I’m thinking pecksnifs candles just didn’t sell due to being rubbish.
I bought them from the liquidation.com store with the understanding they would be scented as you advertised!!
I’ll say it again not one of them regardless of brand had a smell.

23 April 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Emma - you received, as advertised, 4-5 candles in our candle mystery box. This sounds more like a Pecksniff's review rather than a liquidation.store review

Rated 1 out of 5 stars

LIARS/AVOID

Dishonest People!!!

Ordered of TikTok live.
Shipping cost was £3.50
Was informed that we would be charged per order, And that at the end of live we all would be refunded, so all our orders would get combined into one!

Many of us, like me placed multiple orders, as we were promised we would be refunded. This morning I received a message from this company saying they can’t refund me for my 2 orders, and instead they could send me a candle?

How about honour the refund like you promised, if they hadn’t lied I wouldn’t have ordered! I don’t want a candle. Now I am out of pocket, I have paid for 3 lots of shipping for these scamming thieves to combine my shipping into 1!

And they had the nerve to offer me a expired candle?

Honestly when I hear stories of some people sending stuff back to folk like these, they deserve it, because companies like this think they can rip hard working people off!

21 April 2026
Unprompted review
Rated 5 out of 5 stars

Good Mystery Boxes.

Firstly, let's start by saying, if you order mystery boxes, manage your expectations. That is to say, you will get a mix of things, some of which will make you scratch your head and some will be no use to you, but you will also get some things you can use.
I ordered 4 mystery boxes- 1 Household, 1 Beauty, 1 Amazon and 1 Mixed. Each box did indeed contain the stated "over £100" of goods. An example of the variety of items includes plant pot, laundry tin, TV aerial, fitness bands, granny square frame (crocheting), cocktail sticks, lamp, supplements, tee shirt, sweat shirt, bluetooth wooly hat, Halloween mask, party decoration kit, plastic bricks (off brand lego style) and much more. In the beauty box there was a good variety of hair and skincare items, as well as make up and applicators. Full disclosure, I bought these boxes for tombola prizes for my Scout group fetes, and everything in them (except the supplements) was perfect for that. Obviously contents are going to change over time though. I did pick out a fair few items to keep, so I think I did OK out of it just for myself. If prizes for fundraising is what you're looking for, these are a good buy.
I did have one issue with my delivery, as it was split and the second part got stuck in the system. I had to chase it up with a couple of emails/phonecalls, but as soon as the company identified the issue they apologised and sorted it, so I'm happy to say they are responsive to dealing with issues, and seem proactive in wanting to resolve them. I think you can judge a company quite well based on how the deal with complaints and this one passes the vibe check there.
So in summary, as long as you don't expect to hit gold in the box, those mystery boxes are a nice little buy and fun to unbox.

14 March 2026
Unprompted review
Rated 5 out of 5 stars

I was very pleased with my box

I was very pleased with my box, well worth the money and the products inside were all good, usable items. I must admit to being greedy and keeping all the products (I can’t bring myself to gift/donate any as I will use them all). I will be ordering again, this time I may go for a candle box. Thank you, great to see so many items being saved from landfill.

10 April 2026
Unprompted review
Rated 3 out of 5 stars

Ordered a Beauty Box

Ordered a Beauty Box. Rather disappointed. Purple mascara and a few very Dark make up products! Who wants really dark brown tints And eye shadows. There was even red glittery colours in the palette. If I used them I’d look like some kind of coco the clown with a tan!!!

15 April 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Geraldine - sorry to hear about your disappointment. I do have to reiterate that this is a mystery beauty box with items selected at random. As part of this, some colours/shades maybe be fit but with 15+ items, I'm sure there was items that suited. If you wanted to take the jeopardy out of the selection, we do predefined beauty boxes and monthly beauty boxes

Rated 5 out of 5 stars

Updated review …

Item never received and I’ve contacted them but haven’t heard anything back

Update— they found my email in their junk box and sent the box out straight away, which was absolutely brilliant and a great variety of stuff, I’m very pleased with the product and the end outcome.

3 April 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Lucy - we don't have any outstanding correspondence from you regarding a non-delivery. Please could you email info@liquidation.store so that we can investigate?

Rated 1 out of 5 stars

Sadly I had high hope for these and was…

Sadly I had high hope for these and was deeply disappointed with the contents. It stated over £100 worth of items and I'm struggling to understand how. I have 2 more boxes to be delivered and at present it's been a complete waste of money

Why testosterone tablets, this box was definately not worth the money

Update - received the other 2 boxes today and probably more disappointed in these ones than the 1st. Absolute tat sorry to say pretty the same in each box even though I ordered different ones
Complete waste of money

10 April 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Emma - I've responded to you via email. It looks like you're light of a few items so I'll be rectifying. I appreciate your patience on this

Rated 1 out of 5 stars

Waste of money

Whilst this is all clearly new stuff, I'm very disappointed with what I've received in my mystery box. I won't have any use for the vast majority of it and I'd also struggle to give it away.

I had to chuckle a bit at receiving a bottle of 'testosterone booster' tablets, what with me being a 50 year old woman with high blood pressure! I mean, come on, really?!?!

I'll use the Jelly Belly car air freshener but that's about it. But they only cost about £2...

I made an expensive mistake here, complete waste of my money. The contents will either go in the bin or to the charity shop.

Edit: I'm now thinking I might've been a bit harsh. I'm just a bit disappointed that the stuff I received isn't at all useful to me. I do stand by my point though that sending out testosterone booster tablets to a female customer is very questionable as I wouldn't even want to gift them to a male friend or relative for fear of causing offence!

7 April 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Emma - sorry to hear about your disappointment. I do have to remind you that the nature of our mystery boxes are that stock is chosen at random. We do not filter by sex or age. If you'd like more certainty of the products we do certain mystery boxes such as candle or beauty.

Rated 1 out of 5 stars

Order not received and money lost!

My order was never received. It was delivered to the wrong address by royal mail and the receiver claimed they did not receive it. I contacted liquidation customer service and nothing was done. I wish I never order any item from the liquidated online store. Money lost and item never received. Very disappointed

26 March 2026
Unprompted review
liquidation.store logo

Reply from liquidation.store

Hi Ngozi - I can see from your tracking that there's a photo of your neighbour receiving the item but I've refunded your order. Please reconsider your 1* review

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