I needed stock and fast for the office, the order was placed early and it was delivered really fast , really pleased with the service received.
Company replied
Location
Switch locationUnit 4 Farm Rd, Buckingham Road Industrial Estate, NN13 7EA Brackley, GB
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See what reviewers are saying
Great company, efficient, most advanced machines, great leasing and purchasing teams and fantastic customer service! We have dealt with Fergus and he is a death of knowledge and got the job done fo... See more
Company replied
The engineer Martin. M was excellent in solving an issue we had with the coffee machine. It is clear that Martin loves what he does and as a result spent a good deal of time promptly resolving it
Company replied
What a great agent, truly fulfilled all my needs, answering my queries with brevity, passion and efficiency. Would recommend this company to everyone, truly made my day.
Company replied
Company details
- #11 of 38 best companies in Coffee machine supplier
- #1 of 4 best companies in Bottled water supplier
- #20 of 56 best companies in Coffee store
- #2 of 5 best companies in Coffee vending machine
- #17 of 51 best companies in Coffee wholesaler
- #1 of 1 best companies in Vending machine supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
Unit 4 Farm Rd, Buckingham Road Industrial Estate, NN13 7EA, Brackley, United Kingdom
- 0800 849 9110
4.3
Excellent
20 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great Service
I needed stock and fast for the office, the order was placed early and it was delivered really fast , really pleased with the service received.
13 May 2026
Reply from Liquidline - Brackley
Good Morning Lynsey, Thank you for your great review! We're really pleased to hear that your order arrived quickly and that you were happy with the service. We understand how important fast delivery is when stocking the office, so it’s great to know we could help. We appreciate your support and look forward to serving you again!
We haven't received our order despite…
We haven't received our order despite loads of emails from the courier saying that it is on it's way.
23 April 2026
Reply from Liquidline - Brackley
Good Afternoon Jayne. We’re very sorry to hear that your order still hasn’t arrived and understand how frustrating it must be to receive multiple delivery emails without the parcel being delivered.
This is not the experience we want for our customers. One of our customer service team will contact you shortly to have this sorted for you as quickly as possible.
Thank you for bringing this to our attention, and we apologise again for the inconvenience caused.
Reply from Liquidline - Brackley
Thank you for your kind feedback! We’re really pleased to hear you were happy with the service. If there’s ever anything more we can do to support you, just let us know.
Reply from Liquidline - Brackley
Thank you for your review! We’re really pleased to hear that you were happy with both the delivery and the level of customer service you received.
We appreciate you taking the time to share your feedback and hope to support you again soon!
Reply from Liquidline - Brackley
Good Afternoon Niall, Thank you so much for your kind words! We're delighted to hear you received great service from Pam — we'll be sure to pass along your appreciation. If there's anything else we can help with, please don't hesitate to reach out.
Always great service!
20 January 2026
Reply from Liquidline - Brackley
Good Morning Tracey. Thank you for the kind words! We truly appreciate your support
Reply from Liquidline - Brackley
Good Afternoon Stephen, Thank you for your feedback! We’re glad to hear your order was placed and delivered successfully. We appreciate you choosing us and hope to serve you again soon.
Had Sarhan harhara come in to look at…
Had Sarhan harhara come in to look at our coffee machine got it working again and even showed us all how to keep it clean. Amazing service
17 October 2025
Unprompted review
Reply from Liquidline - Brackley
Good Morning Ben, Thank you so much for your kind words! We're thrilled to hear that Sarhan was able to get your coffee machine up and running and took the time to walk you through the cleaning process. Providing helpful and efficient service is what we aim for, and it's great to know Sarhan delivered exactly that.
If you ever need anything else, don’t hesitate to reach out. Enjoy your coffee!
Great support!
What a great agent, truly fulfilled all my needs, answering my queries with brevity, passion and efficiency. Would recommend this company to everyone, truly made my day.
23 September 2025
Unprompted review
Reply from Liquidline - Brackley
Thank you for such wonderful feedback! We’re so pleased to hear that our agent was able to help you quickly and efficiently, and that your experience made such a positive impact. Your recommendation means a lot to us!
Review
I dealt with Rosie who was most helpful and responsive.
She set me up with an account and very pleasant and professional!
19 June 2025
Unprompted review
Reply from Liquidline - Brackley
Good Morning Sarah, Thank you for your kind review! We're so pleased to hear that Rosie was able to assist you and make the process smooth and pleasant. We’ll be sure to pass along your lovely feedback to her — it will mean a lot.
We're glad to have you with us and look forward to supporting you whenever you need us.
speedy response easy instructions given…
speedy response easy instructions given over the phone.
15 April 2025
Unprompted review
Reply from Liquidline - Brackley
Good Afternoon Andrew, Thank you for the lovely review! We're glad to hear you received a speedy response and found the phone instructions easy to follow. That’s exactly what we aim for!
Don’t hesitate to reach out if you need anything else.
Reply from Liquidline - Brackley
Good Morning Bernie, Thank you for your wonderful review! We're so glad to hear that you loved the Bubblelicious hot chocolate and found it to taste just like rich, delicious chocolate. We appreciate your feedback and can't wait for you to enjoy more of our treats!
Lorraine was very helpful with my…
Lorraine was very helpful with my questions, She took the time to explain to me what I needed to know and followed it all up with an email. Thank you
18 January 2025
Unprompted review
Reply from Liquidline - Brackley
Good Morning Bex, Thank you for sharing your positive experience! We're so glad to hear that Lorraine was able to assist you effectively and provide the information you needed. We'll be sure to pass along your kind words to her. If you have any further questions, feel free to reach out anytime!
Great company
Great company, efficient, most advanced machines, great leasing and purchasing teams and fantastic customer service!
We have dealt with Fergus and he is a death of knowledge and got the job done for us!
Thank you Fergus.
8 January 2025
Unprompted review
Reply from Liquidline - Brackley
Thank you so much for your fantastic review! 😊 We're thrilled to hear that you found our machines advanced and our teams efficient and supportive. Fergus is indeed a wealth of knowledge, and we’re glad he could assist you in getting the job done!
We truly appreciate your business and look forward to working with you again in the future. If you ever need anything, don’t hesitate to reach out!
Reply from Liquidline - Brackley
Good Afternoon , Thank you so much for your kind words! We're thrilled to hear that you had a great experience with us. Providing helpful and excellent service is our top priority, and it's wonderful to know we met your expectations. We appreciate your feedback and look forward to serving you again soon!
the lady who dealt with me was so…helpful
the lady who dealt with me was so helpful when i needed it. She understood how desperate we were to solve a problem and she made sure it all happened for us. very profesional and a lovely lady.
3 October 2024
Reply from Liquidline - Brackley
Thank you for your kind words! We're so happy to hear that our team member was able to assist you when you needed it most. We take pride in offering professional and compassionate service, and we'll be sure to pass along your compliments. We're always here to help!
Reply from Liquidline - Brackley
Good Morning Richard. Thank you for your kind review! We're thrilled to hear that Nav provided excellent service once again. We’re proud to have him on our team and appreciate your continued trust in us.
If you need any further assistance, don’t hesitate to reach out.
The engineer Martin
The engineer Martin. M was excellent in solving an issue we had with the coffee machine. It is clear that Martin loves what he does and as a result spent a good deal of time promptly resolving it
29 May 2024
Unprompted review
Reply from Liquidline - Brackley
Good Morning Nita, thank you for your review. Could I ask you to confirm your account details so I can pass this on to Martin.
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