Very efficient customer service. Dan I is a very efficient and polite engineer and Lorraine Hilton took the case and chased it to make sure the issue was resolved with updates .
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See what reviewers are saying
We've had our coffee machines for about a month, the delicious coffee and hot choc has been bit hit will all the staff. The liquid line customers service and support is excellent. Steve expertly guid... See more
Company replied
Super easy to flag an issue with our machine via the portal. Good customer service over the phone and with the engineer via email. We received a call out 2 days later. Unfortunately, having one full d... See more
Company replied
Always prompt delivery but should be delivered into the Reception area, it's against H&S rules to enter and dump it in our workshop, also I won't know it's been delivered. Liquidline on the whole have... See more
Company replied
Company details
- #11 of 38 best companies in Coffee machine supplier
- #1 of 4 best companies in Bottled water supplier
- #19 of 56 best companies in Coffee store
- #2 of 5 best companies in Coffee vending machine
- #18 of 52 best companies in Coffee wholesaler
- #1 of 1 best companies in Vending machine supplier
Written by the company
A culture for amazing customer service where people are our passion. We take a thoughtful approach to ensure our customers have the right refreshment solutions to suit their needs. Our in-house teams of Sales, Client Managers, Customers Service, Operations, Engineers and Marketing are knowledgeable in their fields. We ensure our teams are provided with continuous training to ensure they are innovative and smart working. We are passionate about our customers and staff, and pride ourselves doing everything we can to ensure amazing customer service throughout your entire journey with us.
Liquidline
Written by the company
- We bring expertise, innovation and joy to organisations across the UK. Founded in Suffolk in 2003, we are a family owned business. We have a unique philosophy, operating with honesty, integrity and putting our customers at the heart of everything we do. When you become a customer of ours, you don’t just become a number, you become part of the Liquidline family! We select industry leading, innovative technology, support it with winning customer service and enhance this with premium coffee beans and a carefully selected range of consumables. The result is local, personal service on a National scale.
Contact info
66 Turnmill Street, EC1M 5RR, London, United Kingdom
- 08008499110
4.7
Excellent
31 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very efficient customer service.
Very efficient customer service.
Dan I is a very efficient and polite engineer and Lorraine Hilton took the case and chased it to make sure the issue was resolved with updates .
18 June 2026
Unprompted review
Reply from Liquidline - London
Good Afternoon Tripti, Thank you for your kind feedback. We are delighted to hear that you were pleased with the service you received. Dan I's professionalism and efficiency, combined with Lorraine Hilton's dedication to managing and following up on your case, reflect the high standards we strive to provide. We will be sure to pass on your comments to both Dan and Lorraine. Thank you for taking the time to share your experience.
Super helpful advice when selecting the…
Steve was super helpful when selecting our machine, really took time to understand our needs and get the right solution. Very knowledgable.
17 March 2026
Unprompted review
Reply from Liquidline - London
Good Afternoon Andrew, Thank you for your kind review. We're delighted to hear that Steve was so helpful in guiding you through the selection process and took the time to understand your needs to find the right machine. We’ll be sure to pass on your lovely feedback to him. We really appreciate your support and look forward to helping you again in the future.
Customer service
Dealing with Pam has been a pleasure, she has been so helpful from start to finish and resolved our delivery problems. Going forward we will always remember to deal with Pam as we know she will resolve any issues we may have and do her utmost to retain a good customer relationship
27 March 2026
Unprompted review
Reply from Liquidline - London
Thank you so much for your lovely feedback!
We’re delighted to hear that Pam has been so helpful and was able to resolve your delivery issues. She’ll be really pleased to know the positive impact she’s had.
We truly value your kind words and your continued support, and we’ll always do our very best to provide the same high level of service whenever you need us.
A big hit with the staff
We've had our coffee machines for about a month, the delicious coffee and hot choc has been bit hit will all the staff. The liquid line customers service and support is excellent. Steve expertly guided us through the process and quickly picked up on any concerns we had.
19 February 2026
Unprompted review
Reply from Liquidline - London
Thank you so much for taking the time to share your feedback!
We’re absolutely delighted to hear that the coffee machines have been a hit with your team and that the coffee and hot chocolate are going down so well ☕🍫
It’s also fantastic to know that Steve was able to guide you smoothly through the process and address any concerns quickly and professionally. We’ll be sure to pass your kind comments on to him — he’ll really appreciate it!
If there’s ever anything you need, our team is always here to help. Thanks again for choosing Liquidline and for your lovely review.
very helpful
11 February 2026
Unprompted review
Reply from Liquidline - London
Good Morning Khia, Thank you so much for taking the time to leave us a review! We’re really glad to hear that you found our service helpful.
If there’s ever anything else we can assist you with, please don’t hesitate to reach out. We truly appreciate your support.
Good customer service
Always prompt delivery but should be delivered into the Reception area, it's against H&S rules to enter and dump it in our workshop, also I won't know it's been delivered. Liquidline on the whole have been very accommodating and a pleasure to deal with
2 February 2026
Reply from Liquidline - London
Good Afternoon Alison, Thank you for taking the time to leave a review. We’re pleased to hear you’ve found our deliveries prompt and that your overall experience with Liquidline has been positive.
We appreciate you highlighting the delivery location issue and the importance of adhering to H&S procedures. Your feedback has been noted and will be shared with our delivery team to help ensure deliveries are made to the correct reception area going forward.
Thank you again for your comments and for choosing Liquidline — we’re glad to have been able to support you.
Office coffee
We have 2 coffee machines and find any issues are solved quickly; either by e-mail or visits and the engineers are always helpful and friendly.
25 November 2025
Unprompted review
Reply from Liquidline - London
Good Morning Jenn, Thank you so much for your kind review! We’re delighted to hear that you’re happy with both of your coffee machines and that our team has been quick to resolve any issues. Our engineers will be thrilled to know their friendly and helpful service is appreciated.
If you ever need anything, we’re always here to help!
Excellent Onsite Repair and Clear Explanation by Nav
Nav was incredibly helpful and successfully repaired both coffee machines onsite. He also took the time to explain in great detail the root cause of the issue.
30 July 2025
Unprompted review
Reply from Liquidline - London
Thank you for your kind feedback! We're so pleased to hear that Nav was able to repair both machines onsite and took the time to explain everything clearly.
We’ll make sure your comments are shared with him — it's always great to hear when our team go the extra mile.
If there’s anything else we can help with, please don’t hesitate to get in touch.
Highly recommend Liquidline
Highly recommend Liquidline
the process has been seamless from start to end and the engineer that did the installation was truly amazing - I was stuck on a unplanned call and he worked with one of our staff members unrelated to this type of office task to make a video on how the machine needs to be cleaned etc thank you Glenn Haywood - thank you also to Drew and Oliver for guiding through the process
26 June 2025
Unprompted review
Reply from Liquidline - London
Good Afternoon , Thank you so much for your wonderful review!
We're delighted to hear the process was seamless from start to finish and that your experience with our team was such a positive one. It's fantastic to know that Glenn went above and beyond during the installation — creating a video guide with one of your team members shows real initiative and commitment, and we'll be sure to pass on your kind words to him.
A big thank you also for recognising Drew and Oliver — we're glad they were able to guide you smoothly through the process.
If you ever need anything in the future, please don’t hesitate to get in touch.
Fantastic customer service
Fantastic customer service, very reactive, friendly and super helpful in getting any issue resolved.
25 June 2025
Unprompted review
Reply from Liquidline - London
Good Afternoon Tonia, Thank you so much for your kind words! We’re thrilled to hear you had a fantastic experience with our customer service. Being reactive, friendly, and helpful is exactly what we strive for. If you ever need anything else, we’re here to help!
Very empathetic company with engineers…
Very empathetic company with engineers that have a passion for their products.
14 April 2025
Unprompted review
Reply from Liquidline - London
Good Afternoon Zax, Thank you so much for your kind words! We're thrilled to hear that our team's passion and empathy came through during your experience. We take great pride in what we do, and it's incredibly rewarding to know that it made a difference for you. If there's ever anything else we can help with, please don’t hesitate to reach out!
very helpful technical support team, amazing service
3 April 2025
Unprompted review
Reply from Liquidline - London
Good Afternoon Zari, Thank you so much for your kind words! We’re thrilled to hear that our technical support team was able to assist you and that you had an amazing experience with our service. Your feedback means a lot to us, and we’ll continue working hard to provide top-notch support. If you ever need further assistance, don’t hesitate to reach out!"
NAV was amazing and knew exactly what…
NAV was amazing and knew exactly what to do and how to fix it! He didn’t make any fuss and did it straight away! Liquidline is great they always come and fix anything so fast!
27 February 2025
Unprompted review
Reply from Liquidline - London
Thank you for sharing your positive experience! We're thrilled to hear that Nav was able to quickly and efficiently resolve your issue. At Liquidline, we pride ourselves on prompt service, and it's great to know that his expertise made a difference. We appreciate your kind words and look forward to assisting you again in the future!
Exceptional Service
Pam Cawood provided excellent service and was incredibly accommodating. She was able to arrange an earlier appointment, which I greatly appreciated. Her helpful attitude made the entire process seamless.
27 December 2024
Unprompted review
Reply from Liquidline - London
Good Afternoon Pauline, Thank you for your kind feedback! We're so glad to hear that Pam Cawood provided excellent service and went above and beyond to accommodate your needs. We truly appreciate your recognition of her helpful attitude and the seamless experience she helped create. Your satisfaction is our priority, and we're thrilled to know that you had such a positive experience. We look forward to serving you again!
Super easy to flag an issue with our…
Super easy to flag an issue with our machine via the portal. Good customer service over the phone and with the engineer via email. We received a call out 2 days later. Unfortunately, having one full day without a coffee machine really disrupted the office. However, Nav was great and fixed the problem!
22 November 2024
Unprompted review
Reply from Liquidline - London
Good Morning Isabella, hank you for sharing your experience! We’re glad to hear that the portal made it easy for you to flag the issue and that our customer service and engineer support met your expectations. We completely understand how a day without a coffee machine can be disruptive, but we’re so happy Nav was able to get everything fixed quickly! We appreciate your patience and look forward to continuing to support you.
Ordered off too tik tok link and not…
Ordered off too tik tok link and not received but says delivered 3 days ago cost £26 for nothing to be received 😡😡😡
31 August 2024
Unprompted review
Reply from Liquidline - London
Good Morning Jolene
Thank you for bringing this to our attention.
We’re sorry to hear about your experience, but we would like to clarify that we do not have a Tik Tok shop. It’s important for us to investigate this further and assist you, so we kindly ask that you reach out to us directly with more details. Please contact us on 01473 356925 / CARE@liquidline.co.uk
In the meantime, we also recommend contacting TikTok directly regarding this order to ensure that everything is resolved appropriately.
We look forward to hearing from you.
Reply from Liquidline - London
Good Morning, thank you for your review I will pass this through to Nav. Hope you have a lovely day.
Thank you so much Marcus …
Thank you so much Marcus for sorting out my coffee machine after I added chocolate rather than coffee beans to the grinder 🫣
Great fast service!
2 August 2024
Unprompted review
Reply from Liquidline - London
Good morning Thank you so much for your kind words! We're thrilled Marcus could help turn your chocolaty mishap into a sweet success. If you ever need anything else, don't hesitate to reach out.
Martin . M is very helpful
Hi ,
👋 just wanted to say thank you very much for all service from Liquiline especially for Martin . M .
He has a full knowledge on this coffe machine.
Thank you
Scheila Costa (MYO team )
16 July 2024
Unprompted review
Reply from Liquidline - London
Good Morning Scheila, thank you for your review which we really appreciate. Could I ask you to let me have your account number so I can pass this . you can email me direct lorraine.hilton@liquidline.co.uk
Rafal
Rafal, nice person and very professional and qualified engineer, who will always solve the problem.
Thank you,
Magdalena from Lazard
20 June 2024
Unprompted review
Reply from Liquidline - London
Good Morning Magdalena, thank you for posting your review. I will ensure this is passed to Rafal. Have a great Friday.
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