Liquor Library Reviews 644

TrustScore 4.5 out of 5

4.6

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive promptly and are often well-packaged. Many people appreciate the competitive pricing, finding the products to be a good value. The ordering process is frequently described as easy and quick, and the overall service is highlighted as professional and excellent. However, some customers also noted issues with delivery, specifically mentioning problems with the courier service, including missed deliveries or items being sent to the wrong address. A few other people also felt that the communication regarding order issues could be improved, and some experienced receiving incorrect or out-of-date products.

What people talk about most

Delivery service

Users describe positive interactions with delivery services. Many customers praise the fast and efficient... See more

Order

Clients share positive opinions on order. Many customers praise the ease of ordering and the promptness of... See more

Product

Reviewers mention positive feedback about product. Many customers are happy to find specific items they... See more

Service

People report positive experiences with service. Customers consistently praise the professional, quick, and... See more

Price

Consumers generally find the pricing to be very positive. Many reviewers highlight the good, fair, and... See more

Based on these reviews

Rated 5 out of 5 stars

I have used Liquor Library on numerous occasions now and can only say good things about their service and pricing. Orders arrive very promptly and in the rare event that something is wrong it is dealt... See more

Rated 5 out of 5 stars

My orders from Liquor Library are almost always prompt. Only once have I been sent smaller cans than I ordered, and DPD have been problematic with deliveries. Otherwise though, a very professional se... See more

Rated 5 out of 5 stars

I first came across your website by accident looking for Vanish 4Lt and noticed your prices were not rip off as are many other sites. I then bought my friend a bottle of champagne to cheer her up as s... See more

Rated 5 out of 5 stars

The wine from this company is the cheapest around! Their website is easy to use, the bottles are well packaged and the delivery was super fast!! I've ordered from Liquor Library several times before... See more

Rated 5 out of 5 stars

I can thoroughly recommend this company. As I now drink Guinness zero, and heard there maybe a short supply issue from the brewery, I decided to get some from The Liquor Library. I ordered the pint... See more

Rated 5 out of 5 stars

My bottle of fallen angel arrived so quickly and I’ve got to say it was the best packaged item I’ve ever received from anyone.from browsing,buying and receiving,everything went so smoothly and will de... See more

Rated 5 out of 5 stars

Since I have been ordering from you directly ,almost every time has been perfect! always on or before time and with DPD doing the deliveries, excellent! Thank you very much.

Rated 5 out of 5 stars

Fantastic wine, great price, top customer service and fast delivery! I am so happy to have found a company that stocks my favourite red wine!!!! Thank you for a great buying experience!

Rated 5 out of 5 stars

Ordering was easy and quick. The goods arrived well packaged and very promptly, exactly as specified. Would certainly consider using again.

Rated 5 out of 5 stars

East to order and you don't have to wait long for the delivery, keep up the good work, highly recommended and will use again and again

Rated 5 out of 5 stars

Good price and service, but they use DPD who demand ID on delivery, even when bringing an alcohol free product.

Rated 5 out of 5 stars

Had exactly what I wanted and could not find at any supermarket or wine store. Delivered in short time and all at very reasonable price.

Rated 5 out of 5 stars

Had what I wanted at excellent price. Super quick delivery. Delivered in perfect condition. Would definitely buy from again.

Rated 5 out of 5 stars

Excellent service. My order was well packaged and arrived very quickly. Good price too. Will order from Liquor Library again

Rated 5 out of 5 stars

Very good service a usual, I’m a bit worried about how the wine is increasing in price , hope it stays stable for a while !!

Rated 5 out of 5 stars

My parcel went missing but they replaced it next day. Excellent customer service. Quick response in dealing too.

Rated 1 out of 5 stars

Absolutely awful company with terrible service and zero communication - waited in all day for my delivery after having paid for Next Day delivery. When it didn't arrive I sent a chaser email, and then... See more

Rated 5 out of 5 stars

Easy to order and pay securely. Prompt delivery. Very carefully packaged. The wine is certainly one of the best malbecs that I have tasted.

Rated 1 out of 5 stars

Item ordered last week, was due on Friday, driver said not in but we were. I then paid an extra £5 to be delivered on Saturday (as needed for a birthday party) Item still not received now we do not re... See more

Rated 5 out of 5 stars

The website was easy to navigate, lots of choice, and delivery of wine was superb,as i was emailed a time slot and it was precise.

Rated 5 out of 5 stars

Excellent company to deal with, good service fair price and extremely well packed. Delivered on time A+++.

Rated 5 out of 5 stars

Second delivery of wine from this company……very well packaged and arrived promptly….would definitely recommend….

Rated 5 out of 5 stars

Great service from Nik and the team, always there to sort any issues that might crop up every now and then.

Rated 1 out of 5 stars

order 39788 due here 02/05. APC e-mailed delayed cons.no.1405 still not delivered ! No problem when you use DPD ! Have placed another order with you ( 39852 ) but still need 39788. Please can we go ba... See more

Rated 5 out of 5 stars

Love opening my box and discover many delicious samples plus of course my Rum 🌸🌸🌸🌸

Rated 1 out of 5 stars

I ordered Boe Violet gin which I know very well and bought it every summer and even brought as a gift to my friends in different countries. And that’s why I bought 3 bottles at the beginning of the s... See more

Rated 5 out of 5 stars

All perfect delivered on time and everything as expected Great firm would recommend

Rated 5 out of 5 stars

We been buying from this supplier many times always great service great prices well recommend

Rated 5 out of 5 stars

Great service, excellent delivery. It’s a pleasure to deal with a great company.

Rated 5 out of 5 stars

Great experience. Posting was very quick and packet well wrapped.

Rated 5 out of 5 stars

Great priced wine with prompt delivery. Excellent all round. I will be back!

Rated 1 out of 5 stars

I ordered some McEwans Export a couple of months ago and when I received them I realised that they were 6 months out of date. The response from Customer Service was not good enough. I am not having th... See more

Rated 5 out of 5 stars

Liquor Library has always provided me with exceptional service, orders are processed quickly and delivery is very efficient.

Rated 1 out of 5 stars

Ordering was easy. Although their website looks very concerning due to using a basic ordering system that majority of international sellers use...once you have a problem...Good luck! I did have to ema... See more

Rated 2 out of 5 stars

I did not receive what I ordered! As yet, customer services have not responded to me or offered a solution, re-delivery or refund!

Rated 5 out of 5 stars

As always my order was processed and delivered with tremendous efficiency and arrived within 24 hours.

Rated 1 out of 5 stars

I placed an order in late November. My order arrived and one of the bottles was different to what was ordered. I raised this with the supplier. I was then asked to send a number of pictures to prove w... See more

Rated 5 out of 5 stars

Followed my instruction , regarding delivery to letter , very impressed , arrived 2 days after order , no drama

Rated 3 out of 5 stars

They seem to be very nice people who are let down massively by their couriers The really annoying thing is that they are my only wine supplier that needs proof of age I’m 64 but had to find m... See more


Company details

  1. #64 of 85 best companies in Alcohol Store
  2. #25 of 34 best companies in Alcoholic Beverage Wholesaler
  3. #32 of 41 best companies in Off Licence
  4. #6 of 6 best companies in Liquor wholesaler
  5. #40 of 75 best companies in Online Food Ordering Service

Written by the company

Liquor Library Is An Online Treasure Trove Of Premium Spirits, Craft Beers, Fine Wines & Champagnes And Cocktail Ingredients All Available With Next Day UK Delivery!


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

644 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Excellent service and competitive prices

I have used Liquor Library on numerous occasions now and can only say good things about their service and pricing. Orders arrive very promptly and in the rare event that something is wrong it is dealt with quickly and with no fuss. Very happy to continue using this company and highly recommend them to others.

26 February 2026
Rated 5 out of 5 stars

Excellent service

Ordering was easy and quick. The goods arrived well packaged and very promptly, exactly as specified. Would certainly consider using again.

28 December 2025
Rated 1 out of 5 stars

DO NOT USE - AWFUL CUSTOMER SERVICE

I placed an order in late November. My order arrived and one of the bottles was different to what was ordered. I raised this with the supplier. I was then asked to send a number of pictures to prove what I was telling them and they asked me to return the bottle they had sent in error and only after they had received it, would they then send the correct bottle. I ended up cancelling the whole order and re-ordering with one of the competitors. I returned the whole order mid-December and it is now 8th January and despite sending chasers and proof that I had returned the order (with the tracking number that they provided), I am still waiting to receive my refund. I will never use this absolute shower of a company again and would advise anyone else to give them a swerve too.

28 November 2025
Unprompted review
Rated 5 out of 5 stars

Would recommend

Had what I wanted at excellent price. Super quick delivery. Delivered in perfect condition. Would definitely buy from again.

28 December 2025
Rated 4 out of 5 stars

Annoyed

I had to contact re delivery, as when it would be, then when box was delivered one of the glasses was broken not enough thick proper packing, emailed again and they did send more glasses out with the correct packing etc, hence 4 stars, they do have phone numbers but no-one answers, goes to voice mail, very annoying if you want to speak to someone.

28 December 2025

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