LisbonAirportTransfersTO Reviews 

260
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the seamless and comfortable transfer service, often praising the punctuality of drivers who are ready even with flight delays. Many people commend the staff for being friendly, helpful, and professional, often providing useful information during journeys. The booking process is frequently described as easy and efficient, supported by excellent communication and timely updates. Reviewers consistently express high satisfaction, noting the overall professionalism and reliability of the service from start to finish. Many customers feel safe and comfortable during their transfers, often highlighting the clean vehicles and competent driving. This leads to frequent recommendations and intentions to use the service again for future travel needs.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the seamless and comfortable... See more

Staff

Customers had positive experiences with staff, consistently praising drivers for being friendly,... See more

Location

People report ambiguous experiences with location, with some customers praising the smooth transitions from... See more

Booking process

Customers consistently note positive experiences with the booking process, finding it very easy whether using... See more

Delivery service

Consumers generally report positive experiences with the delivery service, often highlighting the punctuality... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We met a lady, Amanda at the meeting area and she helped with our bags and took us to our driver Daniels who was so lovely and friendly. Our transfer was seamless and very comfortable. There was gre... See more

Company replied

Rated 5 out of 5 stars

A taxi was waiting for us at the airport, even though a border police strike delayed us for over two hours. The driver waited patiently the entire time without any problems. For our return trip, we e... See more

Company replied

Rated 5 out of 5 stars

Excellent communication throughout… very professional and friendly.. seamless timing and confidence in the driver. Excellent value . Our pick up driving went to the wrong hotel but called to say he... See more

Company replied

Rated 5 out of 5 stars

Front start to finish this experience has been top class. Booking online was really easy. Communication was great and pick up at Lisbon airport was perfect The van was new and very comfortable wit... See more

Company replied


Company details

  1. Taxi service

Information provided by various external sources

Low cost transfers from Lisbon Airport. Private transfers from Lisbon Airport to City Centre, Cascais, Estoril, Sintra and all popular destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(260)

48 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service

Great service! Driver was even early for our departure, and very helpful with all our bags. Will definitely use them again as proved reliable and professional.

15 December 2021
Unprompted review
Rated 5 out of 5 stars

Sit back and relax

Our first driver was welcoming and did a great job of finding us at the airport, even though we went out the wrong door. One of the drivers was very fatherly and gave excellent recommendations. Service was prompt and efficient. I would highly recommend Lisbon Airport Transfer, going from the Lisbon airport to Sintra and going from Sintra back to Lisbon. We’ll worth the money!

6 December 2021
Unprompted review
Rated 5 out of 5 stars

5 star service

5 star service, communicated every step of the way. They were ready and waiting for us on both arrival and departure, spacious, comfortable, air conditioned coach.

29 November 2021
Unprompted review
Rated 1 out of 5 stars

Missed flight

We booked a return transfer with this taxi company between our accommodation location (Oeiras) and the airport in lisbon. For the return we had to contact them the day before departure because we had not yet received a voucher (not professional). The next morning we were waiting at the agreed time and address. However, after 20 minutes there was still no taxi to be seen.
I immediately called customer service and a taxi would be arranged. Only half an hour later after my phonecall did we learn that the driver could not come.

In the end we had to call another taxi company ourselves to get to the airport. Due to this delay of over an hour we missed our flight.

This is of course entirely due to the failure to fulfill the agreement we had with this company.

In the beginning we were promised a refund of the expenses, but after a lot of time and emails we never got anything.

Never again.

28 November 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service, booking was easy, turned up on time. Quality of transport very good and the driver was very polite and helpful. Totally stress free transfer.

31 October 2021
Unprompted review
Rated 5 out of 5 stars

Our transfer went well

Our transfer went well. Our agent was not available when we arrived but agents from another company were very helpful and contacted our agents company. Aftern a 10 minute wait we were on our way through commuter traffic.

10 October 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service would recommend for any traveller

Exited Lisbon airport to be greeted by a driver holding a card with my name on it. He was very polite and helpful taking my bags and showing me the way to the taxi. A smooth taxi ride to Cascais took us safely to our hotel. I paid the driver in cash for both the journey and our pickup in 5 days. We were picked up promptly at the agreed time 5 days hence snd experienced the same excellent service. Would recommend this service to any visitors. We travelled from the UK.

23 September 2021
Unprompted review
Rated 5 out of 5 stars

My clients had a great airport transfer…

My clients had a great airport transfer experience with LisbonAirportTransferTO. It was easy booking and communicating with the company in order to provide a great experience. I look forward to working and booking them again!

16 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent service!

It was so easy to book for a cheaper price than airport taxis. The driver called me assuring me that he's waiting for me even though the flight was delayed and it took almost 1 hour to collect luggage.

Very nice and good English-speaking driver who gave me a lot of information I asked for. He even started a wifi connection when I needed to send a message to the hotel.
I'm very happy that I choose this service & would highly recommend it!

26 July 2021
Unprompted review
Rated 5 out of 5 stars

Excellent, reliable service, highly recommend

In the age of flashy big-tech ride-hailing apps, a traditional book & dispatch airport transfer service can appear a little basic, and so I didn't quite know what to expect. Happily, the booking process was simple and informative, I got phone numbers to reach the driver and a call centre, we got through arrivals quicker than anticipated (note this was late, close to midnight) but the driver was already there waiting. The driver helped with our heavy luggage and the 8-seater van was clean, modern and had plenty of room. The driver was extremely courteous and efficient, and we arrived safely and very quickly to our apartment. Excellent all round and will definitely use these guys again!

7 June 2021
Unprompted review
Rated 4 out of 5 stars

Further to my last review dated…

Further to my last review dated 22/03/2020 the company's boss has contacted me today to offer his apologies for this error in my booking.
He offered me a full refund of 67 euros but I declined as all I wanted was his acknowledgement that this would not happen again.
In this time where covid 19 is affecting a lot of people and their jobs, it's vital that we all take care of each other and I felt getting ripped off but now I'm satisfied.

27 March 2020
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

On behalf of our team our sincere acknowledgements for the kind manner you've accepted our apologies.

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