LisbonAirportTransfersTO Reviews 

260
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 57 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its exceptional punctuality, with drivers often waiting patiently despite flight delays and arriving exactly on time for pickups. The staff are frequently highlighted as professional, friendly, and helpful, offering assistance with luggage and providing valuable information during journeys. The booking process is also noted as easy and seamless, supported by clear communication and timely updates. People consistently mention the comfortable and spotless vehicles, contributing to a very pleasant and smooth journey, leading many to express their intent to use the service again.

What people talk about most

Service

Customers had positive experiences with service, consistently praising the seamless, comfortable, and... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness,... See more

Location

Consumers find location to be ambiguous, with many reviewers frequently mentioning the Lisbon area, including... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers highlighting the punctuality... See more

Booking process

Clients share positive opinions on the booking process, with many reviewers finding it very easy and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A taxi was waiting for us at the airport, even though a border police strike delayed us for over two hours. The driver waited patiently the entire time without any problems. For our return trip, we e... See more

Company replied

Rated 5 out of 5 stars

We met a lady, Amanda at the meeting area and she helped with our bags and took us to our driver Daniels who was so lovely and friendly. Our transfer was seamless and very comfortable. There was gre... See more

Company replied

Rated 5 out of 5 stars

Excellent communication throughout… very professional and friendly.. seamless timing and confidence in the driver. Excellent value . Our pick up driving went to the wrong hotel but called to say he... See more

Company replied

Rated 5 out of 5 stars

Front start to finish this experience has been top class. Booking online was really easy. Communication was great and pick up at Lisbon airport was perfect The van was new and very comfortable wit... See more

Company replied


Company details

  1. Taxi service

Information provided by various external sources

Low cost transfers from Lisbon Airport. Private transfers from Lisbon Airport to City Centre, Cascais, Estoril, Sintra and all popular destinations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

260 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(260)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service and very friendly…

Great service and very friendly drivers. We were delayed on our flight to Lisbon and the driver waited the extra 1.5 hours.
They contacted us prior to pick ups ,which made the experience very smooth.
Thank you
Silke

13 August 2022
Unprompted review
Rated 4 out of 5 stars

Good service with some issues

The driver was late, it was night (3 am) and no one answered the help line. Eventually someone picked up but a men was so sleepy that I couldn't understand what he was saying. When I called him again he was clearly upset that I woke him up and yelled at me that I interrupted him from talking to the driver. Finally, the driver arrived (15 minutes late) but it wasn't a pleasant experience.

13 August 2022
Unprompted review
Rated 5 out of 5 stars

Good service

I got a call while waiting for our bags in the baggage hall, from the driver who was courteous and spoke English well. I explained that we would be through in a few minutes. When we arrived at the airport arrivals there was a sign with our name on it. After a 10-15 minutes wait out taxi driver arrived and brought us to the car. The journey all went well.
We had arranged a pickup and it was the same driver who as mentioned was courteous and spoke good English. He arrived slightly ahead of schedule and brought us without problems to the airport in sufficient time to check in and make our flight.

16 July 2022
Unprompted review
Rated 5 out of 5 stars

Great service

I was booking for 8 people and thought it was going to be a hassle. It was the complete opposite. Originally I booked for 7 and had to rebook for 8, however I called up and it was sorted in 5 minutes. Our driver was waiting even when it was delayed and was extremely friendly and told us where the best places to go would be. I would highly recommend this company!

12 July 2022
Unprompted review
Rated 5 out of 5 stars

Lisbon Airport to Colares transfer

Very efficient operation. Came out of customs to a wall of signs with names including mine. Introduced myself and our driver walked us to his car, offering to help carry bags, and then drove us smoothly to our destination. Luckily he was on his toes as there were some interesting road manoeuvres from other drivers which made me relieved that I had not chosen to hire a car after getting the early flight. Only minor negative was that when booking we were told we could pay the driver but a couple of hours after booking we received an e-mail to say that we had to pay upfront by credit card. Not a big issue but odd that having been given the option it was then taken away.

6 July 2022
Unprompted review
Rated 5 out of 5 stars

10/10

10/10 excellent service and such a friendly team. Would definitely recommend booking and will use them again on my next trip to Lisbon! Thank you for making our trip seamless and stressfree

29 June 2022
Unprompted review
Rated 5 out of 5 stars

Extremely happy…

Extremely happy with the airport shuttle in Lisbon. Following delays in both arriving and departing flights, we had to change both shuttle times (and the pickup address on departure) as well, this was carried out without any problem.

22 June 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Jan,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Perfekt transfer

Perfekt transfer , while Eurowings was 3 hours late from Stuttgart to Lissabon.

21 June 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Thomas,
Thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Very good experience with Lisbon…

Very good experience with Lisbon airport transfers! Our flight was almost one hour late, but the driver was right there in the airport waiting for us. Then I was unlucky and forgot my jacket in the car, and the driver came by on his free time to give it back to me, amazing. Both the trip from and back to the airport was right on time and the drivers very helpful. Highly recommend!

13 June 2022
Unprompted review
LisbonAirportTransfersTO logo

Reply from LisbonAirportTransfersTO

Dear Ida,
Thank you very much for your review. We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for customers like you and look forward to seeing you again in the future.

Rated 5 out of 5 stars

Wish there were more stars to rate this…

Wish there were more stars to rate this company. 18 of us came for a hen weekend and from the start they were professional, replies were prompt, our driver George was just wonderful always on time and communications were clear keeping in touch with us for all journeys booked. Would recommend them highly and would definitely use again. Thank you

8 June 2022
Unprompted review
Rated 5 out of 5 stars

Transfer was excellent

Transfer was excellent, met us at the gate in Lisbon and arrived 10mins early for our departure collection getting us to the airport with time to spare.. Cars were extremely clean, drivers were very helpful and friendly…

6 June 2022
Unprompted review

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