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LisolaStore Reviews 613

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TrustScore 3.5 out of 5

3.7

Bedding Shop
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Company details

  1. Bedding Shop

Written by the company

LisolaStore è un’azienda che da decenni e tre generazioni diffonde l’amore e la qualità dell’artigianalità tessile fiorentina nel territorio milanese. Dal 2017 ha trasportato la sua offerta e la sua esperienza sul mercato online, aprendosi ad un pubblico sempre più ampio, anche internazionale. Inoltre, nel 2020 ha inaugurato la propria private label Lisola. LisolaStore - Biancheria per la casa. Negozi a Milano e vendita online lenzuola, piumini Daunex, materassi, spugne, tovaglie e altro ancora. Punti vendita in Via Volta 5 e Viale Piave 37 a Milano

Contact info

3.7

Average

TrustScore 3.5 out of 5

613 reviews

5-star
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1-star

Replied to 50% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Excellent Customer Service

Excellent Customer Service. I made a mistake and corrected it via email and the response was immediate. By telephone!!! Delighted with the service, merchandise and delivery.

12 December 2025
Unprompted review
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Reply from LisolaStore

Thank you very much for your kind review.

We are pleased to know that our customer service was able to assist you promptly and effectively, and that you appreciated the direct telephone support. Ensuring a smooth experience, rom order management to delivery, is a priority for us.

We are delighted that you are satisfied with both the service and the merchandise, and we look forward to welcoming you back soon.

Rated 1 out of 5 stars

I ordered a blanket and never received…

I ordered a blanket and never received it. They used Poste Italiane for delivery to the USA, which seemed strange—they could have used DHL or another reliable service. The package never arrived, and they never refunded my money. Three months later, I had to contact my bank and report the transaction as a scam. Thankfully, I got my money back.

18 December 2024
Unprompted review
LisolaStore logo

Reply from LisolaStore

Good morning Stella,
thank you for contacting us even after such a long time; since you already received the refund, we can only explain the unfortunate mix-up: we used Poste Italiane as delivery system because it was the best option for that specific order. We are not sure why, but it was sent back. We are happy that you effectively received your refund, but as you can see from the outcome of the bank practice, it wasn't a scam.
Altough sorry for your order and the inconvenience, we would ask you to kindly remove the review, since your purchased from lisolastore.com (while this profile belongs to lisolastore.it), which has a different management.
If there's anything we can do to help, pleas, contact us.
Best regards,
LisolaStore Team

Rated 3 out of 5 stars

Messy international shipment, but nice blankets

Long story short - the package took almost 3 weeks to ship, we asked for it to be sent to a different address - but the shipment label was created for an incorrect address which was placed on the correct "hand-made" address label, so of course the package was mailed to the place that was on the official DPD label. On top of that, our contact information was not provided to DPD. It made quite a mess getting the package.

But the blankets are exceptionally nice!

I highly recommend Lisola products, but I would take extra care for international orders.

11 October 2024
Unprompted review
LisolaStore logo

Reply from LisolaStore

Good morning Olga,
we are sorry for the mishap in the delivery of your order. We have just sent you an email request (via Trustpilot) asking for the details of your order to be able to trace the shipment and assist you with tracking. The notification may come to you written in Italian due to a default setting of the platform. We kindly ask you to reply to that email or write to us directly at the email: supporto@lisolastore.it
Kind regards,
LisolaStore Team

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