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litcommerce.com Reviews 448

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TrustScore 4.5 out of 5

4.7

Database Management Company
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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and positive attitude, making interactions pleasant and productive. Customer service is frequently highlighted as exceptional, with many people appreciating the personalized, understanding approach and quick response times. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, particularly with the smooth user experience and integration across channels. However, some people were dissatisfied with the website, specifically mentioning issues with Wix and Etsy integrations, where listings appeared with broken characters and unreadable text. A few other people also felt that customer service was slow, robotic, or unresponsive, and reported encountering technical issues.

What people talk about most

Customer service

Users describe positive interactions with customer service, highlighting the exceptional, fast, and helpful... See more

Staff

Customers consistently note positive experiences with staff, highlighting their patience, care, and kindness,... See more

User experience

Customers had positive experiences with user experience, finding it amazing, easy, and fast to use, with many... See more

Website

Clients share ambiguous opinions on website functionality and integration. Some users praise the website for... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have tried various apps and teams. I can assure you Lit Commerce is not only 'par excellent", it is beyond. Very courteous, professional, open to help all the way and minimize stress with a helpin... See more

Rated 5 out of 5 stars

Harvey is the best! Got me through a tough decision but turned out great and uploaded and fixed my plan. Very thorough answers, excellent communication skills, and easy to understand especially when d... See more

Rated 5 out of 5 stars

I am finally ready to dive deeper into my business and that began on Squarespace. I added Litcommerce' service for integrating my pre-existing inventory. I ran into a snag (totally my fault), but... See more

Rated 5 out of 5 stars

LitCommerce is a very powerful tool. There are a lot of moving parts, but support is extremely helpful. As I was working on some drafts I was contacted by Evelyn and she was extremely helpful in makin... See more

Company details

  1. Database Management Company

Written by the company

LitCommerce is the most simple and affordable multi-channel selling solution for online brands. Founded by the team that has successfully built and grown LitExtension – the #1 Shopping Cart Migration Expert, LitCommerce is our determination to further empower entrepreneurs to efficiently grow their eCommerce businesses.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

448 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

One word... Amazing!

Amazing! That is the only word for both the App and the Support by LitCommerce.

The team was always checking in with me to see if I had any issues and when I did they sorted them out fast.

This has to be far the best experience I have had when it comes to integrating something as big and important as this into my site.

9 September 2024
Unprompted review
Rated 5 out of 5 stars

LitComerce has excellent support

LitComerce has excellent support. The service has been great for me, but rare issues have occured. However, their support team has always rectified these issues in 24 hours or less. The service has been wonderfully helpful for syncing inventories between my main website and Etsy. It does so seamlessly!

3 September 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful customers service very…

Wonderful customers service very patient and answered all of my queries with screenshot examples and clear instructions on how to fix my issue, Rosalie was a big help :)

29 August 2024
Unprompted review
Rated 5 out of 5 stars

Positive experience with Litcommerce

Litcommerce integrates fairly well with eBay and Squarespace, offering a user-friendly interface with responsive design. Subscription plans are straightforward and reasonable. Although some issues came up with transferring photos, their strong customer service support ensured a positive user experience overall.

24 June 2024
Unprompted review
Rated 5 out of 5 stars

Huge time saver with outstanding support!

Litcommerce's platform is going to save me lots of time and help mistake-proof my inventory management. In addition, their technical service is absolutely outstanding! They were readily available, helpful and followed up to make sure my issues were resolved.

20 June 2024
Unprompted review
Rated 5 out of 5 stars

This app works super well

This app works super well! It does everything I need it to do and it does it really well. Super easy to use and the support team is fantastic. Highly recommend this.

20 June 2024
Unprompted review

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