Lite n' Easy Reviews 255

TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 130 reviews, most reviewers were somewhat happy with their experience overall. Customers frequently praise the product quality, noting the delicious and fresh meals, as well as the wide variety of choices available. Many find the convenience of not having to cook and the ease of ordering to be significant benefits, with some appreciating the generous portions and healthy options. However, some people were dissatisfied with the delivery service, reporting issues like late deliveries, incorrect orders, or packages left in unsecured locations. There are also occasional mentions of certain meal items not meeting expectations, such as bland flavors or unpleasant textures in some vegetables.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the meals for being delicious, fresh,... See more

Quality

Users describe positive interactions with quality. Many reviewers praise the delicious, fresh, and nutritious... See more

Delivery service

Consumers find delivery service to be ambiguous, with experiences varying greatly. Many customers praise the... See more

Order

Reviewers mention ambiguous feedback about order. While some customers praise the ease of ordering online or... See more

Service

Clients share ambiguous opinions on service. Many reviewers praise the convenience and efficiency, with some... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a loyal Lite 'n Easy customer for many years because I love the huge choice of foods offered by Lite 'n Easy. I find Lite 'n Easy is so convenient, easy to order, always delivers on time... See more

Rated 4 out of 5 stars

Not just the beautiful meals and the efficient service but the care taken to please customers is beyond my expectations. There has only been one meal so far that I did not like and would not order aga... See more

Rated 3 out of 5 stars

The convenience of not having to cook with a spinal cord injury is fantastic and I particularly enjoy the fresh meals. However, again, we were woken up at 4.30 this morning by the delivery driv... See more

Company replied

Rated 3 out of 5 stars

Dislike meals not arriving within a reasonable time of day .Recently had a 7.0pm delivery..driver was 4-5 hours late and again today have been told that driver started4'5 hours late again..another 7... See more

Company replied


Company details

  1. Meal Delivery

Written by the company

Lite n' Easy delivers delicious, healthy meals straight to your door. Choose from a range of over 250 convenient meals. No subscriptions. Money back guarantee on first delivery. Visit liteneasy.com.au.


Contact info

3.6

Average

TrustScore 3.5 out of 5

255 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 47% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Give LNE a miss…

This is my second review.

I’m writing this because now I’m really annoyed! I was on it for 3 weeks and lost nothing, in fact I put on weight, 2 kilos. Every customer service person I spoke to gave me different answer to why? A couple being I may have a health issue which is not the case as I get regular health and blood checks.

I called LNE to pick up my white styrofoam box and the girl suggested I just throw it in the bin??? My answer was no, I’d rather it be picked up and recycled than go into landfill! She eventually arranged pick up for the following week.

I have unsubscribed to the email list and keep getting emails, I requested stop LNE 3 times to which I received a response that I was unsubscribed and I’m still getting test messages!

I would give LNE a miss…

22 December 2023
Unprompted review
Rated 1 out of 5 stars

Knock on the door.

How about instructing your delivery team to walk an extra metre and knock on the door when delivering frozen meals?
While they are it, they could take the container with them and leave it in the shade next to the door.
Maybe you don't pay them enough or allow them enough time to do so.

20 December 2023
Unprompted review
Rated 1 out of 5 stars

Please use Common Sense!

I have been receiving Lite n Easy now for a few years and to date have been more than happy with the Meals and Service.
Last Wednesday morning, at 4:13am, I was woken by my Dog barking furiously, and jumping at the front door. I live on my own, and to be honest I was frightened! I then found my Order on the front Verandah! My Neighbour was also woken by my Dog!
I Emailed Lite n Easy, and I also phoned requesting for early delivery to cease. My Order arrived at 4:03am this morning! Same scenario!
If my Delivery cannot resume at the usual time then I will cancel my Order!

15 November 2023
Unprompted review
Rated 5 out of 5 stars

I was doubtful but I'm now a huge Lite n' Easy fan.

I work reception at a busy medical clinic. I live alone and often don't get home until 6.30 or 7pm. I found I was cooking the same meals - easy and quick, don't worry about nutrition or variety.
Then I gave Lite n' Easy a try. It has changed my life!
So many wonderful meals - sitting in the freezer, and ready in 8 minutes.
I don't know how they manage to produce crisp and tasty veggies and scrummy pasta after being microwaved, but they do.
I look forward to my evening meal now, it takes so little time and I know I'm eating well.

8 November 2023
Unprompted review
Rated 2 out of 5 stars

I used this company frequently as I…

I used this company frequently as I could get food delivered on a day of my choosing. Since returning I can only get it delivered to Ipswich on Thursday. For free you remind me but I was happy to pay so the food was delivered on a day I was off.

15 May 2023
Unprompted review
Rated 4 out of 5 stars

Redirection away from Lite and Easy website

Somehow I was redirected from Lite and Easy to another food delivery service which set up a subscription without my consent.
When I tang L&E to complain they were very helpful in finding the issue so that I could deal with the problem

13 October 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi Toni, we’re sorry you have received incorrect meals and we would like to look into this for you ASAP to ensure it doesn’t happen again. If you could please email your delivery address to privacy@liteneasy.com.au we will arrange for a supervisor to contact you ASAP.

Rated 3 out of 5 stars

Best Before

have been ordering lite n easy for the last 4 weeks and have now discovered that all my frozen meals are a month or more dated from August some are nearly 2 months out I understand that best before is generally just a guideline but I really expected the meals to be closer to the month in which I ordered them

10 October 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi Debra, our frozen meals have up to 12 months shelf life. If you have recently received meals which have a ‘Use By’ date in August 2023 though, could you please email your delivery address to privacy@liteneay.com.au and we will arrange for a supervisor to contact you ASAP.

Rated 2 out of 5 stars

Wont buy again…

Just returned to Lite n' Easy after over a year or more break. I tried a few of my old favourites and some new ones. I haven't liked any of them in fact my favourite slow cooked lamb was tasteless and the mash texture was awful. Have you changed the recipes. Sorry won't be buying g again I have actually thrown some of them in the bin after tasting. Always loved them before.

15 September 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi Jan, thanks for taking the time to post your review. We’re very sorry to hear that the meals have not been to your liking since you returned, and we would like to find out more about your recent experience if possible. If you could please email your delivery address to privacy@liteneasy.com.au we will arrange for a supervisor to contact you.

Rated 5 out of 5 stars

Just returned to Lite N Easy

Just returned to Lite N Easy after a two year pause, due to events outside my control.
Signing in and lodging my order was very easy with an assistant well verse in what is available. The whole process took just ten minutes. Also received a lovely discount by returning. A big 10 from me, can't wait for Tuesday's delivery

6 October 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Thanks Keith. Enjoy!

Rated 1 out of 5 stars

Frustrating and unwilling to fix a problem.

What a frustrating experience...I`m extremely disappointed. Went online to order at 2.50pm. Online directions are extremely poor. I pressed the "Order" button but it takes you to another page where there is no menu and you cant order!! After numerous attempts the 3pm time limit expired and, while I was online, this week`s delivery date expired. I immediately phoned Lite n Easy (still online and 1 minute over time) but they couldn`t help. No food for me next week due to a very inefficient system. Simply not good enough - no help available.

3 October 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi Elaine, we’re very sorry about the issues you experienced on the website and that our team were not able to be of more assistance when you called. If you could please email your delivery address to privacy@liteneasy.com.au we would like to get a supervisor to contact you about your concerns ASAP.

Rated 1 out of 5 stars

Thought I’d try the Express meals

Thought I’d try the Express meals.
26006 southern chicken burger. The salad supplied was disgusting, the lettuce leaves were soggy and limp and the tomato was squishy. All went in the bin.

28 September 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi Darryl, we’re sorry the salad you received for the Chicken Burger was not up to the normal high quality we deliver. It sounds like we may have incorrectly packed the salad to close to dry ice in the esky. If you could please email your full delivery address to privacy@liteneasy.com.au we will arrange for a supervisor to contact you to find out more and rectify the problem ASAP.

Rated 2 out of 5 stars

not happy jan

apparently it is impossible to mix n match from 2 different 'menu' booklets because of the difference in price between them. I find this ridiculous that a computer cannot do simple math equation to calculate an order. this is even more frustrating when your choices are 'out of stock' and you're left with a choice that is not really what you want but are forced into to make the required number of meals/order

26 September 2023
Unprompted review
Rated 5 out of 5 stars

The meal ingredients are fresh

The meal ingredients are fresh, healthy and so easy to prepare. I have lost 1 kg from eating Lite n' Easy and my overall health and nutrition have made me feel so healthy.

21 September 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Thanks for the great review, Roz.

Rated 1 out of 5 stars

Lite n Easy have an App that does not allow menu choices to be picked

Lite n Easy have an App that does not allow you to choose your meals as the drop down menu does not work, their website won’t let you choose meals when accessed from a phone. I was basically called a liar when after multiple times I had advised that I was unable to choose any menu items on my phone, had not chosen what was sent and these were auto populated.
Appears that despite multiple occurrences of feedback regarding terrible website/app nothing has changed. Very disappointing experience.

12 September 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi TD, we’re sorry you have had this experience. Ordering on a mobile device should still allow you to select individual meals, so we would like to investigate this further for you. If you could please email your full delivery address to privacy@liteneasy.com.au we will arrange for one of our supervisor to contact you ASAP.

Rated 3 out of 5 stars

Liteneasy Beef Korma

I really like liteneasy because it is so easy and the meals generally taste good. BUT korma is a curry which is supposed to be mild and liteneasy beef korma is not mild. Liteneasy needs to add some coconut milk and lay off the chilli so it has some semblance of a korma curry.

12 September 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Thanks for providing your feedback Judith. We will pass on your comments about the Beef Korma meal to our chefs and dietitians.

Rated 3 out of 5 stars

Older single person review

Being an older person I thought I would opt for ease of food preparation and to eliminate grocery shopping as I am now on my own. I have always cooked for family using heaps of home grown fresh produce. Yes Lite n' Easy is easy but unfortunately I didn't like the flavour of most of the meals. I think taste is extremely important and was sadly lacking. Very, very disappointed. Have cancelled future orders

12 September 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi Kerrie, thanks for taking the time to provide your feedback, and we’re sorry you didn’t enjoy our meals. Don’t forget, we offer a Money Back Guarantee on your first delivery if you’re not completely satisfied. For more information, please email your delivery and contact details to privacy@liteneasy.com.au along with your feedback, and one of our consultants will be in touch with you ASAP.

Rated 1 out of 5 stars

First ever order & never received it

First ever order - didn't even receive it as they dropped it off at a courier collection place where it sat in the direct sun for hours so they had to bin it - the box didn't even have my name on it! (this was AFTER I spoke to the Lite n Easy courier driver that morning to ask him to make sure my name was on the box - he replied 'yes of course it is'). Second attempt, after backwards and forwards with Lite n Easy trying to change my meals for the next attempt at delivery, was told to ring back with another address. I did, only to be told my order was canceled. Now they tell me I have to wait 2 weeks for my refund. Incompetent is an understatement. If I could leave ZERO stars I would.

29 August 2023
Unprompted review
Lite n' Easy logo

Reply from Lite n' Easy

Hi Anita. We’re very sorry to see you had a negative experience with our delivery service and we would like to investigate this further for you. If you could please email your delivery address to privacy@liteneasy.com.au we will arrange for a manger to look into this ASAP.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look