Reply from Litfad

Apr 16, 2026

Dear Rebecca,

Thank you for your honest feedback, and I’m truly sorry to hear about your experience with the dresser.

I completely understand your frustration — receiving damaged or seemingly used parts, combined with poor instructions, is absolutely not the standard we strive for.

Please allow me to make this right for you:

Regarding the damaged and used-looking parts:
We will send you free replacement parts** immediately. To do so, our manufacturer just needs to know whether it's the left drawer panel** or the right drawer panel that was damaged. I’ve already sent you an email confirming this — could you kindly reply and let me know? As soon as we hear back from you, we will ship out the replacements without delay.

Regarding the horrendous instructions:
We have since sent you a detailed electronic version of the manual to your email. If you still have any questions or get stuck during assembly, please don’t hesitate to reach out — we will guide you through it step by step. We truly want you to be able to enjoy the dresser once it’s properly assembled.

Once again, I sincerely apologize for the trouble this has caused you. Thank you for giving us the chance to fix things — and I promise we will.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 14, 2026

Dear Lynn,

Thank you so much for taking the time to leave such a wonderful review. We are truly delighted to hear that you found our shelves through your online search and that the ordering process on our website was easy for you.

It also makes us very happy to know that you love the shelves and that they are working perfectly for your shoe collection — even if you admit to having "a few too many shoes"!

We especially appreciate your thoughtful feedback about the 10‑tier version and the flexibility it offers. Knowing that you were able to adjust the shelf heights — making some taller for ankle‑high boots and others narrower for everyday shoes — means a lot to us. That kind of customization is exactly what we hope to offer our customers.

Thank you again for choosing us and for sharing your positive experience. We hope your new shelves continue to bring you joy and organisation for a long time to come.

If you ever need any assistance or have any suggestions, please don't hesitate to reach out.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 14, 2026

Dear Eriselda,

Thank you for sharing your honest feedback, and we are truly sorry to hear about your experience. This is absolutely not the level of quality or service we want to provide.

We sincerely apologize that the bedside tables you received did not match the description, photos, or dimensions shown on our site. It is also unacceptable that one of the tables shows inferior workmanship, different sizing, and damage such as scratches or cracks.

Please rest assured — we take this very seriously.

Could you kindly provide us with your order number? Once we have your order details, we will immediately investigate the issue and verify the discrepancies and damage you've reported.

After verification, we will provide you with a satisfactory solution — whether that means sending you a matching replacement, a refund, or another fair resolution.

We appreciate your patience and the opportunity to make things right. We look forward to resolving this for you as quickly as possible.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 13, 2026

Dear Draz,

Thank you so much for your kind words!

We truly appreciate you taking the time to share your experience. It means a lot to our entire team to know that our efforts to assist you were noticed and appreciated.

Providing helpful and sincere customer service is something we always strive for, and your feedback encourages us to keep improving.

If there’s anything else we can do for you in the future, please don’t hesitate to reach out. We’d be delighted to help again.

Wishing you all the best, and thank you once more for your support!


( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 9, 2026

Dear Linda,

Thank you so much!

We're really happy to hear that you find the light unique — that's exactly what we were aiming for.

We truly appreciate your support and hope it brings you joy for a long time.

Thanks again for taking the time to share your feedback!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 10, 2026

Dear Bradley,

Thank you so much for your continued support and for taking the time to share your experience with us.

We truly appreciate your loyalty and are very glad to hear that you’ve been happy with the quality and pricing of the items you’ve received from us in the past. That means a lot to our team.

However, we noticed that your most recent order appears to have been placed on April 2nd, not several weeks ago. Could you kindly double‑check your order date or share your order number with us? We want to make sure we are looking at the right order and not missing anything on our end.

Please feel free to provide us with your order details, and we will personally look into the current status of your delivery and do our best to help resolve it as quickly as possible.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Updated Apr 8, 2026

Dear gary,

Thank you for sharing your experience, and I’m truly sorry that you feel so disappointed with your purchase.

I do want to kindly clarify a couple of important points based on our records.

First, when you placed your order, an estimated delivery window was clearly shown on the website. According to our tracking information, your desk actually arrived within that estimated timeframe — not after ten weeks. That said, I completely understand that even the estimated wait can feel very long, and I’m sorry that the delivery time added to your frustration.

Secondly, I’m truly sorry that the desk arrived damaged and that the quality did not meet your expectations. I completely understand why you would feel upset, especially given the price you paid.

Regarding the refund, we did come to a mutual agreement where you accepted a 40% refund while keeping the desk. From the photos you shared with us, the desk — despite some damage — appeared to still be usable. With the 40% refund, that effectively meant you would receive the product for 60% of the original price.

However, I also need to let you know that you have since opened a dispute regarding this order. As a result, the funds related to this transaction have been frozen by the payment platform. Because of this, we are currently unable to process the 40% refund we had agreed upon.

We truly want to honor the agreement we made with you, but we need the dispute to be closed or the funds to be released before we can proceed with the refund.

I deeply regret that this situation has become so complicated and frustrating for you. That was never our intention. Please know that we are still willing to follow through on our agreement — we just need your help to unlock the process.

If you’re willing to work with us on this, please reach out directly, and I will make sure your refund is handled as quickly as possible once the funds are available.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 8, 2026

Dear Daven,

Thank you so much for your wonderful feedback!

I'm really glad to hear that you ordered 6 lights for your house renovation and that you're happy with both the style and the quality. It's also great to know that everything arrived to Australia on time — especially for a larger order like this.

Renovations can be such a big project, so it means a lot that you chose us to be a part of it. Thank you for taking the time to share your positive experience — it truly makes our day.

If you ever need anything else for your home or have any questions down the road, please don't hesitate to reach out. Enjoy your new lights, and best of luck with the rest of your renovation!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 8, 2026

Dear Josh,

Thank you so much for your kind feedback!

I'm really happy to hear that you were able to purchase your light fixtures easily through our website. Making the process smooth and hassle-free is always our goal, so it's wonderful to know that everything went well for you.

Thank you as well for taking a moment to share your experience — it truly means a lot to us. If you have any questions about your order or need any help with assembly or installation in the future, please don't hesitate to reach out.

Enjoy your new light fixtures, and thank you again for choosing us!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 8, 2026

Dear Bradley,

Thank you so much for taking the time to share your honest experience — it really means a lot to us.

I'm truly glad to hear that your previous orders from our company have gone well, and that you've been happy with the quality of the items as well as the reasonable prices. That's wonderful feedback, and we really appreciate your continued trust in us.

That said, I completely understand your frustration regarding the delivery time. Even though you've experienced long shipping times before, waiting several weeks for your most recent order is still difficult, and I'm sorry that it's taking longer than you had hoped.

Please know that we truly value your patience and loyalty as a returning customer. If there's anything we can do to help check on the status of your current order, or if you have any questions at all, please don't hesitate to reach out.

Thank you again for your honest review — we look forward to making sure this order meets your expectations once it arrives, just like your previous ones did.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 8, 2026

Dear Dave,

Thank you for sharing your honest feedback, and I’m truly sorry to hear how disappointed you are with your purchase.

I completely understand your frustration regarding the colour. You ordered a TV unit expecting light and dark grey, but received cream and very dark brown — almost black. While it’s true that manufacturers sometimes state that colours may vary slightly due to lighting in photos, I agree with you that the difference you’ve described is far beyond a minor variation. That is not acceptable, and I sincerely apologise for the disappointment this has caused.

Regarding the delivery time, I just want to kindly clarify that the estimated delivery window was provided at the time you placed your order, and your parcel did arrive within that estimated timeframe. That said, I completely understand that waiting 9 weeks still felt much longer than you had hoped, especially compared to the 3–4 weeks you initially expected. I’m sorry that the waiting time added to your frustration.

I want you to know that we have actually sent you alternative solutions via email, including a significant partial refund as compensation or the option to exchange for another product. I truly hope you’ve had a chance to see those options. Please kindly check your email (including spam/junk folder) — we have been trying to work with you toward a fair resolution.

Once again, I am very sorry that this has been such a disappointing experience for you. Your feedback is incredibly important, and I truly appreciate you taking the time to share it.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 3, 2026

Dear Vinny,

Thank you for your feedback, and I’m sorry to hear that you’ve been unhappy with your experience.

However, I do need to clarify a few key points based on our records.

The assembly issues you experienced were primarily due to incorrect installation. That said, we still processed a full refund for you as a gesture of goodwill.

The refund was issued after you raised a dispute through your bank. The dispute was decided in your favour, and you received a full chargeback. We also sent you proof of the refund back in January. I would kindly ask you to double‑check your records — that document clearly shows that you were not charged for this order.

If you still haven’t seen the money returned to your account, please contact your bank directly. The refund has been completed on our side, and we have provided the necessary proof. There is no further action we can take from our end.

We are not scammers, and we have never taken your money. We genuinely tried to help, but we cannot be held responsible for bank processing times.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 3, 2026

Dear Paul,

Thank you for your feedback, and I’m truly sorry to hear about your experience. That’s certainly not the level of quality or service we aim to provide.

I’ve looked into our records, and I can see that we previously agreed to send you replacement parts for the damaged items. However, we’ve been waiting for your confirmation on exactly which parts are needed, and we haven’t received a reply from you yet.

To be clear, replacement parts do not take 12 weeks to ship — and based on our records, your original order also did not take 12 weeks to arrive.

Please reply with the specific damaged parts, and we will arrange to ship them to you as quickly as possible. We genuinely want to make this right.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 2, 2026

Dear Armando,

Thank you so much for your wonderful review and for choosing Litfad for your first purchase!

We are truly delighted to hear that you had such a positive experience with our store, from the friendly and fast service to the perfect condition of your order. Your understanding regarding the delivery time means a lot to us, and we're glad that everything met your expectations in the end.

Your kind recommendation and trust mean the world to our team. We will continue working hard to provide quality products and reliable service to customers like you.

Thank you again, and best regards from all of us at Litfad!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 2, 2026

Dear Donata,

Thank you for your honest feedback, and I am truly sorry to hear about your experience. You are right to be frustrated — a delivery time of 3–4 weeks should not turn into 10 weeks of waiting. Please accept our sincere apologies for the delay and the confusion regarding our cancellation and return policy.

We take your comments very seriously. To help resolve this for you, could you please provide your order number? Once we have that, we will immediately look into the reason for the delay and work out a satisfactory solution for you.

Again, I am very sorry for the trouble this has caused, and I appreciate you bringing this to our attention.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 1, 2026

Dear Lyes,

Thank you so much for your wonderful review! We're truly delighted to hear that you're very satisfied with your wardrobe order — and it's great to know that your cousin ordered the same one and is equally happy with it.

Hearing that you both appreciate the quality, from the strong materials to the nice finishing details, really means a lot to us. We're also glad that the design fits beautifully in your room and meets your expectations — that's exactly what we aim for with every piece we offer.

Thank you again for taking the time to share your experience and for choosing us. If you ever need anything in the future, please feel free to reach out — we're always happy to help!

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 1, 2026

Dear Bruce,

Thank you for your feedback, and I’m truly sorry to hear that you’re experiencing multiple issues with the product due to what appears to be poor assembly or manufacturing. That’s certainly not the quality we aim to provide.

To help resolve this for you, could you please provide a video showing the current condition of the product? We’d like to share this with our factory to verify the situation. If the issue still cannot be resolved after that, we’re happy to arrange a replacement and send you a new one.

I’ve also sent a follow-up email with more details — please kindly check your inbox. We truly appreciate your patience and the opportunity to make things right.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Apr 1, 2026

Dear Jennifer,

Thank you so much for your review and for sharing your experience with us. We’re glad to hear that the online ordering process went smoothly for you — that’s definitely something we strive to make as easy and straightforward as possible.

We also really appreciate your honest feedback regarding the lack of a phone contact option. We understand that sometimes speaking with someone directly can feel more reassuring, and we’re sorry if the chat-only option caused any inconvenience. Please know that we’re always available through online chat, and you can also reach us via email at any time — we’re committed to responding promptly and making sure your questions or concerns are fully addressed.

Thank you again for choosing us, and we truly hope to serve you even better in the future.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 31, 2026

Dear Burcu,

We are truly sorry to hear that you are disappointed with the packaging and quality of your purchase. This is far from the experience we want to provide for you.

We will immediately look into and verify the situation with your order. Once confirmed, we guarantee to offer you a satisfactory solution. We will send you a detailed email shortly, please kindly check your inbox.

Thank you for your patience and understanding.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad

Reply from Litfad

Mar 30, 2026

Dear Customer,

Thank you for your feedback, and I'm truly sorry to hear about your experience. This is certainly not the level of quality we strive for, and I completely understand your frustration.

I'd really like to help resolve this for you. Could you please provide your order number? Once I have that, I will look into the situation right away and follow up with a solution that we hope will meet your satisfaction.

Thank you for giving us the chance to make things right.

( Litfad Support Team at support@litfad.com, 24/7 stands by your side)

Litfad