LITH-TECH MOBILITY Reviews 1,163

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, sturdiness, and value, often highlighting how well-made and easy to maneuver the chairs are. Many appreciate the knowledgeable and helpful staff who take the time to understand individual needs, ensuring the recommended product is the right fit. The service is frequently described as exceptional, professional, and efficient, with many people noting the personalized approach and thorough explanations provided. However, some customers experienced issues with product faults, specifically with motors, and reported dissatisfaction with the company's response to these problems. A few also mentioned that sales staff seemed to lose interest or lacked product knowledge when dealing with second-hand purchases.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and durability of the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, helpful, and... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers highlight the... See more

User experience

People report positive experiences with user experience. Many customers express delight with the ease of use,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic firm that really knew what they were talking about. Will was very helpful and knowledgeable about the different chairs and support cushions available. We had a demonstration and a ride ar... See more

Company replied

Rated 5 out of 5 stars

Your service was excellent and helpful. Unfortunately, I am quite poorly at the moment and have only today been able to bet out of my apartment to post the documents you need. I have been able to u... See more

Company replied

Rated 5 out of 5 stars

My wife’s XL developed a slight problem with one battery failing to lock into place on carrier. Power chair still operated but reduced power. Nearly four years old and first issue ever. Telephone cal... See more

Company replied

Rated 5 out of 5 stars

Very importantly Paul spent a long time selecting the correct chair to meet my wife's needs & making sure she was able to utilise it to its maximum. Well worth the trip & the result we are so please... See more

Company replied


Company details

  1. #2 of 14 best companies in Wheelchair Shop
  2. #5 of 36 best companies in Disability equipment supplier
  3. #10 of 71 best companies in Mobility equipment supplier

Written by the company

LITH-TECH Mobility are the UK's leading online Electric Folding Wheelchair brand and specialist. Our wheelchair superstore is based in Farnham, Surrey where we have over 450 chairs in stock ready for instant dispatch (meaning no wait time like normal mobility shops). Also as the UK's only Folding Powerchair Specialist we pride ourselves with ethical sales practices - meaning that every customer that contacts us will only ever receive what they really need and we are not just selling you something because its all we stock. Currently we have 14 different models to choose from, each with a different use-case and user in mind but we also stock lots of accessories and add ons to make whatever chair and setup you go for totally specific to you and your disability. We have staff ready and trained to take your enquiry either by phone or email and can fully qualify you over the phone without needing to see you. We also offer daily demos twice a day (by appointment only) for those that can make the trip to get a professional fitting. A lot of our chairs are best in class - We offer the worlds most compact folding electric wheelchair, the best folding electric wheelchair for the larger individual, and also our best selling Flagship chair - The SMART CHAIR X and X XL which are the most capable folding electric wheelchair on the UK market currently.

LITH-TECH COMPACT +

Written by the company

10% Off our LITH-TECH Compact +
https://lith-tech.com/shop/lith-tech-compact-plus-lightweight-motorised-wheelchair-electric-folding-powerchair/

The UK's only Folding Electric Wheelchair Specialist

We will recommend you the perfect Folding Powerchair chair and and set up that will give you back your freedom.

We will recommend you the perfect Folding Powerchair chair and and set up that will give you back your freedom.
At LITH-TECH Mobility only 1 in every 10 Folding Powerchairs that go out to our customers is actually standard. We have the largest range of Electric Folding Wheelchairs of any one in the UK, with each chair catering to a different user and use-case. When choosing the right wheelchair for an individual these are the factors that need to be considered; Their needs and disabilities. Their lifestyle and living situation. Their height and weight. Their intended use for the wheelchair and the different places they like to go. Unless you have the answers to all of these questions you can't possibly begin to make a wheelchair recommendation. (This is why you should never buy a wheelchair online without speaking to someone first!) Once LITH-TECH has helped to choose a chair for a customer their will then need be various upgrades, minor changes or modifications that we will need to do to make sure the chair is set up perfectly for them. It is our understanding of our customers needs and disabilities and attention to detail in making sure every customer gets exactly what they need plus our ethical sales practices that makes us the UK's leading Lightweight Wheelchair Specialist. Give us a call so one of our specialists can help you get the right chair for you, and avoid you making any expensive mistakes. 01252 214052 www.lith-tech.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Mobility

After almost five yeas of using a rollator it was time to upgrade to a wheelchair, as mobility wae becoming more of a problem. Paul was very welcoming, my wife and I spent roughly two hours on trying out the wheelchair indoors and outside, it became quite fun in the end.thank-you. Whilst Paul carried on with the paperwork and financial side of things one of his work colleagues had the wheelchair ready to go after some spec changes. Well done to all.
Kind regards
Jeff Eves

11 November 2025
LITH-TECH MOBILITY logo

Reply from LITH-TECH MOBILITY

Hi Jeff

It was a pleasure to have you and your wife with us. We are very glad that Paul was able to get you the right chair for you. We do pride ourselves on being the leader in the Electric Folding Chair market and we make sure that we go the extra mile with all customers from start to finish to make sure that they get what they need.

Best Wishes
LITH-TECH :)

Rated 5 out of 5 stars

A great service from guys at Lith-Tech

A great service from guys at Lith-Tech. Really helpful getting us set up with what we needed. Knowledgeable and great service Thanks

28 October 2025
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Reply from LITH-TECH MOBILITY

Hi Phil,

Thank you for the review. We are pleased that the chair you choose is working for you and we are pleased that you found us knowledgeable and that you received great service. We pride ourselves on giving the best service to all our customers from start to finish and including aftercare.

Best Wishes
LITH-TECH :)

Rated 5 out of 5 stars

Great service

Fast delivery very efficient thanks Toby

2 November 2025
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Reply from LITH-TECH MOBILITY

Hi Mark,

Thank you for the review, We are glad you found us.

Best Wishes
LITH-TECH :)

Rated 5 out of 5 stars

A great experince purchasing my…

A great experince purchasing my Reclining Smart Chair. I visited the premises twice, first for a test drive but had to wait several months before purchasing due to the delay with changing from a Motability WAV to a large SUV with a hoist. Lith Tech staff were very knowledgable, friendly, extremely helpful and patient. The chairs are very well made, sturdy and easy to drive/manoeuvre and excellent value. Thankfully no more with very heavy acid batteries and range anxietycompared to my previous old chair. I visited another company in the Midlands but their chairs were certainly not as well made as sturdy Lith Tech chairs. Lith Tec come highly recommended.

4 November 2025
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Reply from LITH-TECH MOBILITY

Hi Paul,

Thank you for the amazing review, we are very happy to hear that you are happy with you chair after spending a couple of different occasions with us, we do pride ourselves on not only giving the best possible advice and customer service but also our amazing aftercare. We are always available for any queries and we have all replacement parts on hand for quick and easy dispatching.

BEST WISHES
LITH-TECH :)

Rated 5 out of 5 stars

Professional Service

It has been a great and positive experience dealing with Lith Tech Mobility. A special mention to Wil who has been very informative and professional in helping me to choose the right powered wheel chair to suit my needs. I can highly recommend Lith Tech to anyone who is looking to purchase a powered wheel chair. Thank you Wil.

5 November 2025
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Reply from LITH-TECH MOBILITY

Hi John,

Thank you for the positive review, Its great to hear that after the few visits and time we spent together that we were able to get the right chair for you.

Thank you,

Will

Rated 5 out of 5 stars

Great friendly Customer service

Great friendly Customer service - Thank you to Toby and his Team today for seeing us at their office today to check over some issues I was having with my Chair - which we now know it’s totally fine and has put my mind at ease and something we can easily fix ourselves at Home with the tool kit provided. Being disabled is definitely not fun and having friendly helpful companies such as Lith-tech provide amazing after care with their products make it so much more bearable to be able to sort any issues quickly - Thanks again

12 November 2025
Unprompted review
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Reply from LITH-TECH MOBILITY

Hi Katherine,

It was a pleasure to have you in for a look over of your chair and we are glad we gave that peace of mind that everything was good. We pride ourselves on both our customer service and our amazing aftercare to make sure we can help everyone.

Best Wishes
LITH-TECH :)

Rated 5 out of 5 stars

Good customer service

Good customer service , felt reliable.

29 October 2025
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Reply from LITH-TECH MOBILITY

Hi Annette,

Thank you for the review, We here at LITH-TECH pride ourselves on giving the best possible service and aftercare possible.

Best Wishes
LITH-TECH :)

Rated 5 out of 5 stars

Buying quality powered wheelchair suited to my needs

I found Lith-Tech on YouTube when searching for a suitable powered wheelchair. I wasn't sure what type to buy or which company to trust. I looked at several companies but decided to buy from Lith-Tech. My decision was made because the information given was easy to understand, use of wheelchair well explained and price was very good. No problems at all when I phoned to make my purchase and after full advice I made my choice. Delivery was very swift. Very professional site and all my concerns as a first time buyer were dealt with. I am a retired nurse and would recommend Lith-Tech to anyone seeking responsible Company and professional advice re types of chairs and suitability to the customer with safety to the fore.

22 October 2025
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Reply from LITH-TECH MOBILITY

Hi Mrs Robertson,

Thank you for the amazing review. We are extremely happy to hear about the service you received. We do pride ourselves on giving each and every customer the best possible advice from start to finish without any pressure whatsoever.

BEST WISHES
LITH-TECH :)

Rated 5 out of 5 stars

Invested in their Products

Invested in their Products
Gave helpful advice. Are clearly keen to support their products. I ordered some parts which were supplied quickly and of good quality.

19 August 2025
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Reply from LITH-TECH MOBILITY

Hi Andy,

We are really happy that you found our advice helpful and that what you ordered was to your needs. We pride ourselves on listening to customers to make sure that get the correct advice and guidance.

All the best

LITH-TECH :)

Rated 5 out of 5 stars

Where the customer is made to feel special

A month ago I hadn't even heard of LIth-Tech but I have now bought my first powerchair from them and I feel it was custom made for me and my needs not just now but it's future proofed. I was made to feel special and that it was important that I got the right equipment.
I initially enquired about a boot lift but now know this wouldn't have been right for me but I thought all powerchairs were the same - I was so wrong.
My enquiries were dealt with by Paul and he looked after me so well he couldn't have been more helpful. There are also so many helpful online videos which explain so much and I would recommend watching some if not all.
I ordered one day and it was delivered the next day everything just as described.
I wont hesitate if I need anything in the future to contact them.

22 October 2025
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Reply from LITH-TECH MOBILITY

Hi Lynda

It was a pleasure to help with your needs. We pride ourselves on being the leader in the market and we always make sure to listen to what our customers need. Paul has extensive knowledge and makes sure he listens to everything said and goes above and beyond.

Best Wishes

LITH-TECH :)

Rated 5 out of 5 stars

I ordered over the phone

I ordered over the phone, thought I needed to order the more expensive model but on me explaining my medical problems and issues I was promptly advised that I did not need the model I asked for and advised on which wheelchair I actually needed. He was right 100%. The chair itself is amazing, I certainly put it to the test by visiting Edinburgh zoo one of the most gradient hilly places in Edinburgh, made well before gradient laws came into play. I had the accessible map and on hills they advised not to go on which I obviously did and the wheelchair managed no problem. Very impressed customer.

13 October 2025
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Reply from LITH-TECH MOBILITY

Hi Marnie

We are very glad to have found you the right chair for you, and we are very happy to hear that is performing well especially at Edinburgh Zoo!

Best Wishes

LITH-TECH :)

Rated 5 out of 5 stars

Once again Toby came up trumps

Once again Toby came up trumps, explaining what I needed and how to find it in the online shop.
The products came by next day post, instructions top notch so all back to good order very quickly.

9 October 2025
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Reply from LITH-TECH MOBILITY

Hi Tina,

Thank you for the great feedback. Toby was very happy to help you and we are glad everything was quick and seamless.

Best Wishes

LITH-TECH :)

Rated 5 out of 5 stars

Patience

After being supplied the wrong battery model version for a spare and had an issue where it blew the charger they were very quick to help me sort this and replace the charger after it blew as well as battery.

They were patient with me as im autistic and struggle to process written information so we had calls and recorded videos to help with my communication needs. They have constantly been great with me whenever I call to aska question, amazing staff and service all around.

18 October 2025
Unprompted review
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Reply from LITH-TECH MOBILITY

Hi Sophie,

We are very glad to have solved everything for you. We will always be patient with everyone as we understand that every customer is different and will have different disabilities. We do pride ourselves on making every customer feel welcome and valued.

Best Wishes

LITH-TECH :)

Rated 5 out of 5 stars

I was treated very well and all the…

I was treated very well and all the staff were very friendly and helpful in explaining which things would help me to feel comfortable in my new wheelchair as I have to be in it all day it's very comfortable and 2of my neighbors have got one and highly recommended your place Thank-you

7 October 2025
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Reply from LITH-TECH MOBILITY

Hi Janet,

We are very glad to have been able to help find the chair for you and glad you found our services amazing. Thank you to your friends as well for the recommendation.

Best Wishes

LITH-TECH :)

Rated 5 out of 5 stars

Very efficient and honest…

Very efficient in ensuring the product was suitable to my needs and very honest in reducing default international shipping charge from £100 to £25 as the item was small and lightweight.

7 October 2025
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Reply from LITH-TECH MOBILITY

Hi Martin.

We do believe honesty is the best policy here at LITH-TECH and making you get what you a looking for.

Best Wishes

LITH-TECH :)

Rated 5 out of 5 stars

1st Class

Very professional throughout

6 October 2025
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Reply from LITH-TECH MOBILITY

Hi Les,

Thank you for the positive feedback.

Best Wishes

LITH-TECH :)

Rated 5 out of 5 stars

Will was great in getting me a better…

Will was great in getting me a better chair. This is completely changed my life and made me more independent without having to rely on people pushing me. outstanding customer service. Treated with respect and kindness but not patronising. I’ve got the upgraded smart chair one and it’s great.

10 October 2025
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Reply from LITH-TECH MOBILITY

HI Justine,

Thank you so much for your kind words! It’s great to hear that your new Smart Chair 1 has made such a difference and given you more independence. It was a real pleasure helping you find the right chair, and I’m really glad you’re enjoying it.

All the best,
Will – LITH-TECH :-)

Rated 5 out of 5 stars
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Reply from LITH-TECH MOBILITY

Hi Graham

Was an absolute pleasure to help you out. We at LITH-TECH want to make sure our customers have all the correct information before going ahead with any form of purchase. We pride ourselves on our customer service and we will continue to help who ever needs it.

Best Wishes

LITH-TECH :)

Rated 5 out of 5 stars

Great customer service

Great customer service, really quick delivery thank you so much

29 September 2025
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Reply from LITH-TECH MOBILITY

Hi Stuart,

Thank you for the 5 stars, with all parts and accessories kept in plentiful stock we always aim for a same / next day dispatch of any order.

All the best,

LITH-TECH :-)

Rated 5 out of 5 stars

Replacement joystick controller

Replacement joystick controller
Newer controller has different charging socket than the original. Problem sorted with a small adapter cable, after small glitch with the shipping company.
All problems sorted by very helpful LITH-TECH support team using WhatsApp.

2 October 2025
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Reply from LITH-TECH MOBILITY

Hi Robin,

Thank your for the positive review, glad we could resolve the issue quickly.

All the best,

LITH-TECH

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