LITH-TECH MOBILITY Reviews 1,163

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 251 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, sturdiness, and value, often highlighting how well-made and easy to maneuver the chairs are. Many appreciate the knowledgeable and helpful staff who take the time to understand individual needs, ensuring the recommended product is the right fit. The service is frequently described as exceptional, professional, and efficient, with many people noting the personalized approach and thorough explanations provided. However, some customers experienced issues with product faults, specifically with motors, and reported dissatisfaction with the company's response to these problems. A few also mentioned that sales staff seemed to lose interest or lacked product knowledge when dealing with second-hand purchases.

What people talk about most

Product

Customers had positive experiences with product. Many reviewers praise the high quality and durability of the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the staff for being knowledgeable, helpful, and... See more

Service

Reviewers consistently express high satisfaction with the service provided. Customers highlight the... See more

User experience

People report positive experiences with user experience. Many customers express delight with the ease of use,... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

A fantastic firm that really knew what they were talking about. Will was very helpful and knowledgeable about the different chairs and support cushions available. We had a demonstration and a ride ar... See more

Company replied

Rated 5 out of 5 stars

Your service was excellent and helpful. Unfortunately, I am quite poorly at the moment and have only today been able to bet out of my apartment to post the documents you need. I have been able to u... See more

Company replied

Rated 5 out of 5 stars

My wife’s XL developed a slight problem with one battery failing to lock into place on carrier. Power chair still operated but reduced power. Nearly four years old and first issue ever. Telephone cal... See more

Company replied

Rated 5 out of 5 stars

Very importantly Paul spent a long time selecting the correct chair to meet my wife's needs & making sure she was able to utilise it to its maximum. Well worth the trip & the result we are so please... See more

Company replied


Company details

  1. #2 of 14 best companies in Wheelchair Shop
  2. #5 of 36 best companies in Disability equipment supplier
  3. #10 of 71 best companies in Mobility equipment supplier

Written by the company

LITH-TECH Mobility are the UK's leading online Electric Folding Wheelchair brand and specialist. Our wheelchair superstore is based in Farnham, Surrey where we have over 450 chairs in stock ready for instant dispatch (meaning no wait time like normal mobility shops). Also as the UK's only Folding Powerchair Specialist we pride ourselves with ethical sales practices - meaning that every customer that contacts us will only ever receive what they really need and we are not just selling you something because its all we stock. Currently we have 14 different models to choose from, each with a different use-case and user in mind but we also stock lots of accessories and add ons to make whatever chair and setup you go for totally specific to you and your disability. We have staff ready and trained to take your enquiry either by phone or email and can fully qualify you over the phone without needing to see you. We also offer daily demos twice a day (by appointment only) for those that can make the trip to get a professional fitting. A lot of our chairs are best in class - We offer the worlds most compact folding electric wheelchair, the best folding electric wheelchair for the larger individual, and also our best selling Flagship chair - The SMART CHAIR X and X XL which are the most capable folding electric wheelchair on the UK market currently.

LITH-TECH COMPACT +

Written by the company

10% Off our LITH-TECH Compact +
https://lith-tech.com/shop/lith-tech-compact-plus-lightweight-motorised-wheelchair-electric-folding-powerchair/

The UK's only Folding Electric Wheelchair Specialist

We will recommend you the perfect Folding Powerchair chair and and set up that will give you back your freedom.

We will recommend you the perfect Folding Powerchair chair and and set up that will give you back your freedom.
At LITH-TECH Mobility only 1 in every 10 Folding Powerchairs that go out to our customers is actually standard. We have the largest range of Electric Folding Wheelchairs of any one in the UK, with each chair catering to a different user and use-case. When choosing the right wheelchair for an individual these are the factors that need to be considered; Their needs and disabilities. Their lifestyle and living situation. Their height and weight. Their intended use for the wheelchair and the different places they like to go. Unless you have the answers to all of these questions you can't possibly begin to make a wheelchair recommendation. (This is why you should never buy a wheelchair online without speaking to someone first!) Once LITH-TECH has helped to choose a chair for a customer their will then need be various upgrades, minor changes or modifications that we will need to do to make sure the chair is set up perfectly for them. It is our understanding of our customers needs and disabilities and attention to detail in making sure every customer gets exactly what they need plus our ethical sales practices that makes us the UK's leading Lightweight Wheelchair Specialist. Give us a call so one of our specialists can help you get the right chair for you, and avoid you making any expensive mistakes. 01252 214052 www.lith-tech.com

Contact info

4.9

Excellent

TrustScore 5 out of 5

1k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Arrived within 36 hours and allows my…

Arrived within 36 hours and allows my wife’s Whill model F to roll straight up into our Volvo estate.

6 September 2025
LITH-TECH MOBILITY logo

Reply from LITH-TECH MOBILITY

Hi Robert,

Thanks for the positive review, its reassuring to hear that our ramps are compatible with your chair.

Kind Regards,

Rated 5 out of 5 stars

Excellent service as usual

Excellent service as usual. My order came very fast and the products were great
Well done LITH-TECH

28 August 2025
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Reply from LITH-TECH MOBILITY

Hi Johanne,

Thank you for your kind words! We’re delighted to hear you’re happy with both the speedy delivery and the quality of the products. Your support means a lot to us.

All the best,
LITH-TECH :-)

Rated 5 out of 5 stars

Great company and very helpful.

A personal service that made sure I got what was required and knew how to use it. Great videos online to view before and after purchase.

26 August 2025
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Reply from LITH-TECH MOBILITY

Hi Gordon,

Thank you for your feedback! We’re glad to hear you found the personal service helpful in making sure you got exactly what you needed, It’s also great to know the videos were useful both before and after your purchase.

All the best,
LITH-TECH :-)

Rated 5 out of 5 stars

Lith tech chair and airline travel

We purchased an XL Power chair last year, which has been great, Lith tech are such a lovely company to deal with and always offer a speedy response to any queries, this year we took the chair on a plane, which was a smooth process, although it has to go thru oversize luggage, batteries were no issue thru security but top tip would be to put the batteries thru security out of your bag so they can see them.

28 August 2025
Unprompted review
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Reply from LITH-TECH MOBILITY

Hi Fiona,

Thank you for your review! We’re so pleased to hear that your Chair has been working well for you and that you’ve had such a positive experience dealing with our team. It’s great to know taking the chair on a plane was smooth and hassle-free, and we really appreciate you sharing your helpful tip about putting the batteries through security separately—it will be useful for other customers too.

All the best,
LITH-TECH :-)

Rated 5 out of 5 stars

Excellent Service28

Ease of ordering. Speed of delivery. Quality of product. I phoned up on Thursday at 4 pm, and the Wheelchair was delivered on Monday as DHL decided not to bring the wheelchair with the ramps on Saturday. The chair was ready to use when it arrived fully charged. I took it shopping, and it rolled in and out of the car quite easily. I found the wheelchair very comfortable and easy to manoeuvre around the shops. I have tried it on some hills and cambers and it was much better than my old wheelchair.

28 August 2025
Unprompted review
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Reply from LITH-TECH MOBILITY

Hi Peter,

Thank you for your detailed review! We’re delighted to hear that the ordering process was simple, delivery was quick, and your new wheelchair has been such an improvement for you. It’s great to know you found it comfortable, easy to manoeuvre, and simple to load in and out of the car. We’re pleased it’s performing well on hills and cambers too—enjoy your new freedom and independence!

All the best,

LITH-TECH :-)

Rated 5 out of 5 stars

Very customer focused service

Great and swift service. I even got a phone call prior to posting to check that the item I ordered was compatible with my equipment.

23 August 2025
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Reply from LITH-TECH MOBILITY

Thanks for taking the time to leave a review, Jacqui. We take great pride in our customer care - it's all part of the Lith-Tech service!

All the best,

Lith-Tech :-)

Rated 5 out of 5 stars

Wheelchair carry bag

Quick delivery and responded to question regarding the size of the bag to put my wheelchair in. Have yet to use it on airplane but it looks good when we tried it in as so many other bags would not fit a recliner wheelchair

14 August 2025
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Reply from LITH-TECH MOBILITY

Hi Bridget,

Thank you for taking the time to leave us a review. The Travel Bag is a very popular accessory for customers that holiday abroad - we hope you enjoy your future excursions!

Lith-Tech :-)

Rated 5 out of 5 stars

Great service

Great service, very helpful.

20 August 2025
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Reply from LITH-TECH MOBILITY

Thanks Sarah - all the best!

Lith-Tech Mobility :-)

Rated 5 out of 5 stars

Review of support

In all of my dealings with the staff at Lith-tech Mobility, I have found them to be very knowledgeable, professional and courteous. I ordered a part for my Lith-tech SC power electric wheelchair on this occasion, which was not needed after staff provided a fix via video, my purchase was refunded immediately without issue. I am very greatful for the support I've received since purchasing my powerchair.

11 August 2025
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Reply from LITH-TECH MOBILITY

Hi Angie,

It's all part of the service here at Lith-Tech! Glad we could diagnose and resolve the issue quickly, with the added bonus of saving you the unnecessary additional outlay.

If you ever need anything else, we're only a phone call or email away.

All the best,

Lith-Tech :-)

Rated 5 out of 5 stars

Great demonstration not rushed allowed…

Great demonstration not rushed allowed me to really try out chair ,unlike in a shop where you can only drive around the store.
Plus the excellent range available not just a couple in the store which they try to steer you towards buying.
Staff very friendly and approachable

19 August 2025
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Reply from LITH-TECH MOBILITY

Hi Barry,

Thank you for your review! We’re glad to hear you appreciated having the time to try out the chair properly and explore the full range of options available. It’s important to us that our customers feel comfortable and supported when making their decision, and we’re pleased you found the team friendly and approachable throughout your visit.

All the best,

LITH-TECH :-)

Rated 5 out of 5 stars

They checked before supplying the ramps…

They checked before supplying the ramps I had ordered and paid for would be suitable. They weren’t and immediately refunded me.

11 August 2025
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Reply from LITH-TECH MOBILITY

Hi Colin,

Thanks for the review - it's Lith-Tech's policy to touch base with all new/prospective customers before sending anything out for this very reason.

Hope you found an alternative method for your needs.

All the best,

LITH-TECH Mobility :-)

Rated 5 out of 5 stars

Simple & straightforward

Simple & straightforward - order and no delivery charge - very welcome, thank you Lith-Tech

11 August 2025
LITH-TECH MOBILITY logo

Reply from LITH-TECH MOBILITY

Thanks Kevin - if you need anything else, you know where to find us!

All the best,

LITH-TECH Mobility :-)

Rated 5 out of 5 stars

Easy ordering online and quickly…

Easy ordering online and quickly delivered the right product.

Wish the under-wheelchair canvas bags had a more sturdy or solid base though, so they wouldn’t so quickly wear out by sometimes rubbing on uneven ground. Still, they are useful.

17 August 2025
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Reply from LITH-TECH MOBILITY

Hi Philip,

Thank you for your feedback! We're pleased to hear that ordering online was straightforward and that your product arrived quickly. We also appreciate your comments about the under-wheelchair canvas bags—your suggestion regarding a sturdier base is valuable and will be passed on to our team for consideration. We're glad to know you still find them useful.

All the best,

LITH-TECH :-)

Rated 5 out of 5 stars

Excellent company to deal with…

Excellent company to deal with extremely helpful and all very friendly great service

10 August 2025
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Reply from LITH-TECH MOBILITY

Thanks Nigel - great to hear about your positive Lith-Tech experience! Wishing you all the best with your folding electric wheelchair. If you need anything else, you know where to find us.

LITH-TECH Mobility :-)

Rated 5 out of 5 stars

Highly recommended

The treatment I received from Toby and the other employees' was exceptional.
They were friendly and very helpful.
Many disabled facilities are patronising and talk over my head to my husband.
Although my husband was included in the experience in learning how the wheelchair folded, I was taken for an extensive test drive.
Toby showed me the wheelchairs capabilities, ensuring that I saw exactly how to handle each part.
My husband paid alot to buy the wheelchair but it is exceptional and so was the service.
I would recommend Lith-tech to anyone who wants exceptional quality and amazing services

15 August 2025
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Reply from LITH-TECH MOBILITY

Hi Kate,

Thank you for the kind words, and for taking the time to leave us a review. At Lith-Tech we take great pride in our customer service, so really pleased to hear about the value taken from the in-person consultation and demonstration.

Remember, we have a host of helpful YouTube tutorial videos should you require a refresher. For anything else, we're only ever a phone call or email away!

All the best,

Lith-Tech :-)

Rated 5 out of 5 stars

Efficient and effective

Efficient and effective. Quality service,

15 August 2025
LITH-TECH MOBILITY logo

Reply from LITH-TECH MOBILITY

Thanks Sandra! At Lith-Tech we take great pride in our customer service, so pleased that reflects your personal experience.

All the best,

LITH-TECH Mobility :-)

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