Refusing refund on lost order
Royal Mail have lost my order but despite repeated requests the shop is refusing to issue a refund. I have no shoes for my daughter and I am out of pocket.
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Shop kids clothes and kids shoes at Little Lily & Co. An independent Baby clothes & Childrenswear Boutique in North Wales, Little Lily & Co stock a wide range of boys & girls clothes & footwear, from newborn to 12years. The shop prides itself on providing customers with a unique and friendly shopping experience. Situated in the beautiful seaside town of Llandudno, North Wales, Little Lily & Co offers a wide selection of quality childrenswear brands. Our beautiful store is both pram and child-friendly to ensure a welcoming, friendly shopping environment. Little Lily & Co prides itself on offering customers stylish, unique and quality children’s clothes and shoes from a range of British and Continental brands. Our brand portfolio includes Billieblush, Mayoral, Emile Et Rose, Kite Clothing plus more! We want to offer our customers something different, which means we are always seeking out new exciting children’s brands to feature in our gorgeous boutique! Our dedicated team are always willing to offer help and advice when shopping for that perfect outfit or gift! We are also able to provide a professional foot measuring service to customers, and stock a range of baby and children’s shoes from Startrite, Lelli Kelly, Bobux and Geox
UNIT 18 Little Lily Victoria Shopping Centre , LL30 2NG, Llandudno , United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Royal Mail have lost my order but despite repeated requests the shop is refusing to issue a refund. I have no shoes for my daughter and I am out of pocket.
Beautiful Shop in the centre of Llandudno, they stock the most beautiful brands and the customer service is a 10 from the minute you walk through the door. We love shopping here :)
The most gorgeous store, and staff so friendly! Rebecca went above and beyond to help. So many gorgeous brands definitely be shopping here again!
Such a lovely shop. Great service, welcoming and friendly!! Always so patient with my little one when getting feet measured, which can sometimes be a stressful experience but never here. Beautiful clothes and shoes!!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.