I'm a supplier of Little Lona and there were no problems till November 2023. Since then, they stoped paying and they still have some unpaid invoices from last year! I don't take risks and I do not to... See more
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Ordered 2 weeks ago and item has not shipped. I've tried emailing and calling, and nobody is responding. Reading reviews here I'm realising that there is something wrong with this business. If anybody... See more
I had a great experience with this company. I purchased a OYOY wool rug. Not only they offer the best price, but they also offer free shipping. The item arrived promptly with no issue. I noticed the i... See more
Company replied
Placed an order three weeks ago and have received no shipping info. No response to email, call, Instagram message, or comments on Instagram posts. Appears to be a scam at this point, so I’m just hopin... See more
Company details
Written by the company
Little Lona is an online kids and baby boutique specializing in modern and stylish toys, decor, and essentials for the bedroom, playroom, and nursery.
Contact info
6743 Santa Anita Dr, 75214, Dallas, United States
- little-lona.com
2.4
Poor
68 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
Cheaper product vs other sites
I have not received the product yet, so lets see how it goes. I was able ti find the product on this site for a lower price compared to other website. One thing they should work on is on shipping items a bit faster, or at least, have the same message than UPS. UPS says they will deliver the item today, while Lona says its tomorrow.
23 December 2021
Unprompted review
Reply from Little Lona
Thank so much for writing a review. We really appreciate it.
🥳 I recently placed an online order…
I recently placed an online order during this holiday season (12/18). The site has great deals and selections! My order was shipped out early (labeled created on 12/21 and in-transit on 12/22). Despite some negative reviews, it was a great experience so far. Please give this small business a chance :) Thank you.
22 December 2021
Unprompted review
Reply from Little Lona
Thanks so much for your kind review. We really appreciate it. We love our customers and appreciate you taking time out of your busy day to write this.
I ordered one scooter for my daughter…
I ordered one scooter for my daughter for Christmas Holliday. arrive next year maybe....amazon the best
16 December 2021
Unprompted review
Reply from Little Lona
Hi Andrea, We are so sorry that you had a bad experience shopping our store. It looks like the item that you ordered was on preorder. I have asked my customer service team reach out to find out what we can do to help fix the situation. Wishing you and your family a happy holiday.
Possible scam, stay away
We ordered a play mat for my daughter around the mid November. They never shipped it out. When I tried to reach their customer service, it took them almost a week to respond. Later they send me a tracking number, the status is ‘label created’. It’s been almost a month from the time I placed the order, and the status is still’ label created’. I’m not sure if we will get it by this year, or if we will get it ever. I’m planning to dispute this payment if we haven’t get it for another month.
15 December 2021
Unprompted review
Reply from Little Lona
Hi Yu,
We show that you received your order on 12/13. The item that you placed was a preorder with an early December delivery. Preorders are detailed on our site with the add to cart button and all preorders are sent with email communication alerting customers of the preorder timeline. I have asked out customer service team to follow up with you to ensure receipt of your item. Thank you
This company sucks
This company sucks honestly. Customer service is non-existent, I’ve called, emailed and even messaged on Instagram. We placed an order almost 3 weeks ago and haven’t received an order update and the items still haven’t shipped. Spent almost a thousand dollars and have no idea if or when I’ll get the items. Stay away and order from a more trusted source.
15 December 2021
Unprompted review
Reply from Little Lona
Hi Sarah, I am so sorry that you did not have a great experience shopping with us. I have asked that my customer service team to reach out to you and give you an updated ETA. We are facing some shipping delays particularly on furniture due to supply chain challenges that are impacting the entire industry right now. If there is anything that we can do to improve your experience please let us know. Thank you again.
We purchased an item on pre-order and…
We purchased an item on pre-order and they kept pushing the pre-order date back even though the supplier has the item. They refused to provide a refund on a pre-order item. Do not purchase from this retailer.
17 July 2021
Unprompted review
Reply from Little Lona
Hi - we are so sorry for your disappointment. Covid delays and shipping challenges have impacted the entire industry and we greatly value providing a wonderful experience to our customers. We do show that your order was fully refunded on June 27th.
My little one loves your dream catcher…
My little one loves your dream catcher swing, and so do I! Had a great experience and would recommend to my momma bear friends.
21 April 2021
Unprompted review
Reply from Little Lona
Thanks so much for the review - as a new small business we appreciate it. We are lucky to have amazing customers like you!
Great company to work with
Great company to work with. I assisted them with a Google Merchant Center-related issue. I definitely recommend this business.
2 February 2021
Unprompted review
Reply from Little Lona
Thank you so much - it was such a pleasure working with you. You provided such great detailed information, were extremely professional, and helpful. Best of all you had great follow up, follow through, and excellent customer service. Appreciate your time and help!
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