Little City Treat Reviews 

347
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 122 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional and friendly staff who deliver wonderful hair, makeup, and massage treatments directly to their homes, offices, or hotels. People also love how simple and straightforward the booking process is, allowing them to easily schedule convenient appointments without needing to visit traditional salons. Consumers note that appointments are always conducted with great care and attention to personal needs. However, some people mentioned occasional minor issues, such as a therapist arriving a little late, a session not fully matching requested pressure, or unexpected difficulties with access during home visits.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their exceptional professionalism, warmth, and talent... See more

Service

Reviewers highlight positive aspects of service, praising the convenience of having professional treatments... See more

Booking process

People report positive experiences with booking process, highlighting that it is simple, straightforward, and... See more

User experience

Clients share positive opinions on user experience, highlighting how easy it is to make online bookings and... See more

Quality

Reviewers express high satisfaction regarding quality, noting that makeup and hair styling looked stunning... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is totally out of our comfort zone… My sister-in-law and I had our hair blow dried, at our hotel, I booked a bespoke long hair style and I felt beautiful for my son’s wedding. Sarah our stylist w... See more

Rated 5 out of 5 stars

I found it easy to make a booking online for my partner who has Alzheimers. When I was faced with something I didn't quite understand I was able to phone on WhatsApp and clarify the detail. The ha... See more

Rated 5 out of 5 stars

I had a brilliant experience with Marley doing my hair and make up for an event. Really pleased with the result and everything was made so easy with Marley coming to my house and doing both hair and m... See more

Rated 5 out of 5 stars

I love having Sarah come over to cut my hair. She is very polite, professional and lovely to chat to. In the past I have always used traditional salons but now I won't go back to them after experienci... See more


Company details

  1. #1 of 15 best companies in Beauty Salon
  2. #3 of 13 best companies in Massage therapist
  3. #1 of 3 best companies in Mobile Hairdresser
  4. #1 of 1 best companies in Waxing Hair-Removal Service

Written by the company

Little City Treat provides hairdressing, beauty salon and spa treatments in the comfort of your own home, hotel or Airbnb. A simple and convenient alternative to the Spa or Beauty Salon aimed at busy people for whom time is precious. Find and book highly experienced beauty therapists, hairdressers and massage therapists online, last-minute or up to five weeks in advance. Little City Treat also provides workplace beauty and massage services to business' looking to improve staff well-being. Mobile beauty and massage services are available throughout Edinburgh and Newcastle upon Tyne. Let us do the running around, you can just relax and wait for your services to be delivered.


Contact info

4.9

Excellent

TrustScore 5 out of 5

347 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(347)

116 reviews in the last 12 months

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Rated 1 out of 5 stars

Little city treat very disappointing

Little city treat is a great idea and I booked a haircut with Sarah Bradshaw for my 92 year old mum as getting to a salon is not so easy for her I paid in advance and added specific details on the booking to help the stylist and mum Unfortunately the stylist was not able to gain access when she arrived and did phone , with a no ID number, so we couldn’t phone them back
It took several emails before a refund was issued along with the the following statement

Stylist Sarah has asked that you don't make future booking with her due to not being able to cater for the additional time that may be required for mobility issues.

I think the service could improve if stylists make it clear what their capabilities are and if they didn’t withhold their telephone number when calling

15 January 2026
Little City Treat logo

Reply from Little City Treat

Hi

Thank you so much for providing this feedback.

We are so sorry to hear that the end result of booking a Haircut was not in line with your expectations. Your confirmed professional is showing good reviews- I can assure you, this is particularly unusual feedback for us to hear!

We will certainly look into your suggestions for improving, for security we do withhold phone number as standard and we advise professionals to wait at least 20 minutes as i believe your stylist did do, however we will remind the stylist that our advise for 'no show' is to leave a message and call back again. A refund has been done for you by LittleCityTreat. We will look into additional information around capabilities etc being made more prominent at the time of booking. Payment was taken after your appointment time (payment card authorisation only, in advance) and a refund has been given.

Warm wishes,
Debbie

Rated 5 out of 5 stars

Sergei was absolutely brilliant

Sergei was absolutely brilliant. Best massage I’ve experienced. Asked for firm pressure and that’s exactly what I got. I’ve had knots in my back that no one for years was able to get to….apart from Sergei.

Friendly, professional and brilliant all round. Will defo use again!

17 January 2026
Rated 5 out of 5 stars

Tomasz Top Tier!

Tomasz Top Tier!
Had a very relaxing massage from Tomasz, he was kind, attentive, and checked in as we went helping me manage some of my joint issues. 10/10 would recommend!

15 January 2026
Rated 5 out of 5 stars

“Little City Retreat was such a…

“Little City Retreat was such a wonderful experience! The service was outstanding, and I loved both my hair and makeup. Marley did an absolutely amazing job—she was professional, warm, and truly talented. I left feeling confident and pampered. Highly recommend!”

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely Manicure

A lovely manicure with a warm, friendly and efficient manicurist. It was most helpful to come to the house as the client is elderly and getting out and about is less easy.
Thank you very much Kirsty.

27 December 2025
Rated 5 out of 5 stars

Marly was great

Marly was great. Very professional. Listened to my requests and was able to do what I wanted. Hair and makeup last all day. She was on time and very personable. Would highly recommend her.

3 January 2026
Rated 2 out of 5 stars

Lady was very nice and polite however I…

Lady was very nice and polite however I felt it was not deep tissue massage as I requested. May be she was tired as it was the last session of the day. It was not value for money.
.

17 December 2025
Little City Treat logo

Reply from Little City Treat

Hi

Thank you so much for providing this feedback.

We are so sorry to hear that the end result of your massage was not in line with your expectations. Your confirmed professional is showing good reviews- I can assure you, this is particularly unusual feedback for us to hear!

We will be in touch to follow up shortly and look into this further.

Warm wishes,
Team @ LittleCityTreat

Rated 5 out of 5 stars

Sarah was fantastic and very…

Sarah was fantastic and very knowledgeable, she was kind and did a fantastic job on my hair! :) totally recommending her, I’ll def book her again in a few weeks when it’s time for trim / colour!

15 November 2025
Rated 5 out of 5 stars

Marley was so friendly

Marley was so friendly, arrived on time and provided hair and make up as requested. Took the stress out of a busy day and I felt confident how I looked. Would definitely recommend. Thank you

10 December 2025
Rated 5 out of 5 stars

Absolutely amazing experience

I booked Marley Gardner for my graduation makeup, and she was absolutely wonderful. She arrived right on time and instantly made me feel comfortable with her warm, sweet, and natural personality. She created a beautiful, flawless look that was perfect for my special day.

What truly stood out was how she went above and beyond—she even offered to drop us to the graduation venue, which was such a thoughtful gesture and greatly appreciated.

I wish Marley all the very best with her future clients. I highly recommend her to anyone looking for a makeup artist who connects easily, understands your vision, and delivers a perfect look for your special occasion.

24 November 2025
Rated 5 out of 5 stars

Wonderful Wedding Hairstyle

This is totally out of our comfort zone… My sister-in-law and I had our hair blow dried, at our hotel, I booked a bespoke long hair style and I felt beautiful for my son’s wedding. Sarah our stylist was prompt, incredibly professional and she also seemed to know exactly what we wanted without any prior notice. Our styling has lasted for days. Thank you Sarah for helping us feel elegant on such an incredible occasion.

29 November 2025
Rated 5 out of 5 stars

Hair and make up with Marley

I had a brilliant experience with Marley doing my hair and make up for an event. Really pleased with the result and everything was made so easy with Marley coming to my house and doing both hair and make up so I didn’t need to schedule separately. My hair and lashes lasted so well I was able to look like a more glamorous version of myself for 2 events over 2 days!

21 November 2025

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