Little Helper Reviews 484

TrustScore 4 out of 5

3.8

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and excellent design of the products, noting their sturdiness, safety features, and aesthetic appeal. Many people appreciate the functionality and durability, highlighting that items are built to last and grow with their children. The products are often described as easy to assemble and exactly as pictured, exceeding expectations in terms of quality. However, some customers experienced significant issues with delivery, including substantial delays, lack of communication, and even damaged or incomplete orders. A portion of reviewers also reported dissatisfaction with customer service, citing slow responses, unhelpful replies, or difficulties in resolving order-related problems.

What people talk about most

Product

Clients share positive opinions on product quality and design. Many reviewers praise the high quality,... See more

Quality

People report positive experiences with quality. Many customers praise the high quality and durability of... See more

Delivery service

Customers consistently note ambiguous experiences with delivery services. While many reviewers praise quick... See more

Order

Consumers find order experiences to be ambiguous. While some reviewers report quick delivery, excellent... See more

Customer service

Reviewers mention ambiguous feedback about customer service. Many customers report terrible, awful, and... See more

Based on these reviews

Rated 4 out of 5 stars

I’ve amended my initial negative review. I experienced a frustrating time to begin with. There were substantial delays with my order and a lack of communication. To be fair though the Owner eventuall... See more

Rated 5 out of 5 stars

Really clear website with excellent product details. Very prompt delivery. The Little Helper Tower is very easy to put together with 2 people. It is very sturdy and is already loved by my one year old... See more

Rated 5 out of 5 stars

Bought a little toddler table and chair set. Was super easy to put together, sturdy and arrived quickly too! Great finding a product that takes style, functionality and most importantly safety into ac... See more

Rated 5 out of 5 stars

After a lot of research for a toddler tower I settled on the one from Little helper. It arrived so quickly, box was really well labelled to ensure it was the right way up when opening and handling e... See more


Company details

  1. Baby shop
  2. Childrens Toy Store

Information provided by various external sources

Our Fun Pod allows your toddler to stand unaided beside you at the worktop whilst helping with the pots, painting or simply just watching you cook without the worry of them injuring themselves.


Contact info

3.8

Great

TrustScore 4 out of 5

484 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 48% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

A great company

A great company! Excellent customer service and good quality products. Absolutely, no hesitation in recommending them!

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Terrible customer service

Terrible customer service ! I would say this company is a scam since I’m waiting for a REFUND for more than a month now ! I would not recommend buying from them .
The delivery of my item would have taken 2 MONTHS? The order has been cancelled on the 6 th of March and is now 10 th of April and did NOT get my money back.
Watch out refund policy as it’s says 30 days , however I’ve been waiting for more than that and still no money back! They keep on emailing me saying that it’s been refunded but that’s not the case! Awful customer service . Very disappointed !

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Plastic Step Stool

We recently ordered a stepper product to enable our two year old reach the bathroom sink.
The product itself is of very high quality and very easy to assemble.
It is the perfect height and offers and nonslip safe way to allow the little dude reach the sink.
The only issue I have is now my little boy wants to constantly play with his toys in the bathroom sink with loads of water fun. Splashing and bubbles

7 April 2026
Unprompted review
Rated 5 out of 5 stars

Children's Egg Chair and Company review…

Children's Egg Chair and Company review

I purchased a lovely children's chair. The quality and design are solid, it looks great, feels sturdy and is safe. You can go elsewhere and buy cheaper but I would rather pay a little more for something that is not only aesthetically pleasing but will last the duration of childhood and more, all whilst supporting a small family run business. Looking to choose a small desk now to match. Thank you Little Helper.

7 April 2026
Unprompted review
Rated 5 out of 5 stars

I bought the pink Spine supporting…

I bought the pink Spine supporting height adjustable chair for my 3 year old Grandaughter. She chose it herself, it is sturdy well made and love the fact it will take her up to the age of 15. Delivery was very prompt and no problems leading up to it. Thankyou

16 March 2026
Unprompted review
Rated 5 out of 5 stars

A wonderful little company

A wonderful little company - very happy with our sandpit - they have a lot of choice so I had to phone and get some help and the lady on the end of the phone could not have been more helpful. It arrived quickly and it’s super quality. Perfect for the grandchildren.

20 March 2026
Unprompted review
Rated 1 out of 5 stars

Got sent something off Amazon...not what I ordered off their website!?

Ordered a door swing/bouncer with spine support for my 6month old. Not heard anything after a week with regards to dispatch. Emailed them, eventually got a phone call saying it had been damaged in the warehouse and there wasn't any more left. They offered me a different one that I had seen on website that was similar. No problems there, was happy with that. Then I got the delivery, but it wasn't either of the swings I was expecting... It wasn't even on their website....It was one off Amazon!?!? That was less expensive and without the spine support I wanted! Never had this from any other company before, shocked that they thought they could get away with it/I wouldn't notice! Obviously I've emailed to try to resolve the issue (either refund or swap) but not heard anything so far. I don't expect I will. What a scam!

Edited to reply. Little helper did indeed respond the next day and offer a refund, which I believe is on the way to me shortly?
Regarding your notes about what originally happened to my order, I had no idea this had happened, but at least I know now?
Yes I did except the alternative, as I mentioned above, but I thought it was the alternative on your website.
I am still not sure about the item I actually received as the only place I have seen it for sale is Amazon. Anyways... All sorted now, just disappointed that I didn't receive what I had ordered. 🤷‍♀️

11 March 2026
Unprompted review
Little Helper logo

Reply from Little Helper

Good evening Emma,

Thank you for your review. I’ve looked into your order and would like to clarify the situation, as some points are inaccurate.

Your original item was lost and the replacement not dispatched as it did not meet our quality standards — we do not send out substandard products. We contacted you to offer an alternative, which you accepted - an alternative we usually sell business to business rather than on our website.

The replacement item was fulfilled via one of our logistics partners using Amazon Logistics. This is a standard fulfilment method used by many UK retailers and does not mean the item was purchased from Amazon.

When you contacted us on 25th March, we responded the same day with return instructions and have since issued a full refund, which is currently processing.

At no point was there any intention to mislead, and the matter was resolved promptly once you got in touch. We therefore feel the characterisation of this as a “scam” is incorrect.

Kind regards,
Little Helper Customer Support Manager

Rated 5 out of 5 stars

Absolutely fabulous

Absolutely fabulous from start to finish. Loved the clothes rack and really looks the part. Would highly recommend buying this item and using little helpers big helpers. They really went the extra mile and the communication with the team was second to none. Look forward to getting a few more pieces from them in the not to distant future.

Thanks again for all your help.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

Toddler trike/ balance bike


Very happy, nice and light, easy to alter between options, only complaint are the awful stickers (edited in your advertising photos, so you know they are awful!) Calling it COSTWAY- sounds like something from Aldi! However they were easy to peel off fortunately!
Nice quick delivery and good quality.

1 March 2026
Unprompted review
Rated 5 out of 5 stars

Very happy with our purchase

Very happy with our purchase - the Little Helper table and chair set is such good quality and the way it was packaged was extremely professional and very Apple-like. This is our second Little Helper product and we will definitely be back when we need a gift for our grandchildren.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

Good responsive service

Bought 2 items. One was damaged. Quick response to my email and a replacement was sent out promptly. Excellent service. Products otherwise excellent.

6 March 2026
Unprompted review
Rated 5 out of 5 stars

What a great quality playpen!

We got a play pen from these guys and the quality is fantastic, super easy to assemble, very stable and the customer service provided was fabulous! Highly recommend this product to keep your kids in a safe space to have fun! Would and have already recommended this to anyone with young children!!

7 March 2026
Unprompted review
Rated 3 out of 5 stars

Childs table & chairs

I ordered child table & chairs had a nightmare trying to receive it Apc after emails & phone calls with the Company the M.D Kim has put this right & finally got my order & received it today .

6 March 2026
Unprompted review
Rated 1 out of 5 stars

Not trustworthy

Placed an order over a week ago and have had no communication other than confirming they took payment. No shipping information, no tracking. Especially poor considering a fee of €21 was taken for shipping. I half thought it was a scam. Attempts to contact them through the contact form on the website leads only to an error page. Efforts to call them are also difficult. Still haven't received my order and I doubt it will come in time to be gifted.

23 February 2026
Unprompted review
Little Helper logo

Reply from Little Helper

Hello Emer,

Thank you for your review.

Your order is for a pre-order FunPod, which is clearly marked on the product page in blue text stating “PRE-ORDER for despatch mid to end April.” The purchase button also states “PRE-ORDER,” and customers must tick a box at checkout confirming they understand the item is on pre-order before completing the purchase.

Because of this, your item is scheduled to ship within the stated timeframe rather than immediately after purchase.

We have also checked our records and unfortunately cannot find any emails or phone messages from you. If you would like an update or prefer to cancel your order, please contact us directly at hello@littlehelper.co.uk and we’ll be happy to help.

Kind regards,
Little Helper

Rated 5 out of 5 stars

Funpod kitchen helper

We bought the funpod kitchen helper; Having done a lot of research on the safety features we found this had all the design requirements (low risk of entrapment or tipping) without bankrupting us. We had no issues with the order, found the product to be good quality, and most importantly, our son loves it.

1 January 2026
Unprompted review
Rated 5 out of 5 stars

Lovely unique products from a great small business.

I ordered the pink bow easel. I was kept up to date as to when the delivery would be and it was very prompt.
The easel is sturdy and my 2 yr old granddaughter plays with it for hours. The magnets are great as she is learning her letters and already knows the animals.
It comes complete with a variety of accessories. At the moment she is playing with the chalk board and the magnetics but as she grows she will love the felt tips and paints.

6 February 2026
Unprompted review
Rated 5 out of 5 stars

Couldn’t Be Happier With Our Purchase.

My 9 month old grandson loves playing with these blocks -his crawling and climbing has really improved since using them. They look just as in the photo and the pastel colours are lovely, excellent quality and firm enough for climbing on, but soft enough to cushion any tumbles.
I would highly recommend Little Helper’s soft play set.

2 March 2026
Unprompted review

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