Herbs On The Hill Reviews 346

TrustScore 4.5 out of 5

4.6

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Rated 4 out of 5 stars

Love these products, both for personal use and gifts Arrives promptly and always beautifully packaged. Certainly aids sleep and headaches. The only complaint is delivery costs - OK if purchasing gift... See more

Rated 4 out of 5 stars

My Aunt had the cream for a gift as she has trouble relaxing & suffers anxiety. It works a treat but she's run out & l'm having trouble ordering FROM HERBS ON THE HILL. The web-site says they accept... See more

Rated 5 out of 5 stars

I suffer, and I mean suffer, from monthly hormonal headaches and occasional migraines. Didnt think this would work but when you're literally blind and crippled from head pain you'll try anything and I... See more

Rated 5 out of 5 stars

I love love these products. My favourite is The Phoenix Warming range which I use regularly because I have Fibromyalgia and Osteoarthritis and the smell is something else, I can’t even describe how b... See more

Company details

  1. Wellness centre

Information provided by various external sources

We make beautiful, pure and natural aromatherapy soaps and herbal balms, creams, lotions and potions, teas and outstanding botanical loose incense. We are also the proud makers of our famous Headache Balm.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

346 reviews

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Rated 5 out of 5 stars

Best customer service!

Not even received my order yet, because I only ordered it a few hours ago.... But I was so impressed with the customer service that I had to review already! So, I managed to order what I wanted twice, in 2 separate orders. I replied to one of the confirmation emails, telling them of my error and asking for the second one to be canceled and refunded..... Within the hour, it had been! On a Sunday evening!! I can't wait to get my order, I have already tried a friend's headache balm, it did help and smells lush.

24 May 2021
Unprompted review
Rated 1 out of 5 stars

Item didn’t turn up, no attempt to help

Item didn’t turn up and when I chased I either got ignored or they blamed Royal Mail. No attempt to help - if it was my business (and I do run a very successful business) I’d have sent a replacement immediately. No excuse for poor customer care these days.
Will have to try to reclaim my money from the credit card provider.

8 May 2021
Unprompted review
Herbs On The Hill logo

Reply from Herbs On The Hill

Dear James.I'm sorry you feel that way. We have been in contact with you and also replied today to you informing you, that replacement will be sent on Monday as our Fulfillment company does not operate on weekends. We are very small family company and unfortunately we can't operate like big companies like Amazon etc. It was sent to you following working day using Royal Mail 48 Tracked service. Sometimes parcels do get lost and Royal Mail does reserve the right to deliver within 10 working days. Kind Regards Pavel

Rated 5 out of 5 stars

Been a customer for many years now

Been a customer for many years now. I use there products for so many different things. They’ve changed my life completely I couldn’t do without them. Orders are posted out to you so fast. Customer service is second to none.
100/% recommended.❤️

4 May 2021
Rated 5 out of 5 stars

I was pleased with my purchase and I…

I was pleased with my purchase and I find the headache and temple balm soothing and relaxing. My daughter who suffers stress headaches also love these products. I won't be without one in my bag now. I will definitely purchase more.

3 May 2021
Rated 5 out of 5 stars

Fabulous

Fabulous! Thank you. Did “what it said on the tin”. Will recommend my purchases to others. Will be re-ordering as I love my products.

3 May 2021
Rated 5 out of 5 stars

Miracle in a Pot

Absolutely love my Temple Balm, no longer wake every morning with a migraine, it's a miracle in a pot, I ordered another pot for my daughter who also suffers from headaches and she also loves it

20 April 2021
Rated 5 out of 5 stars

I bought the headache balm and sleep…

I bought the headache balm and sleep pack after those being highly recommended and neither have disappointed. Lovely packaging, the headache balm has helped ease headaches and I’m getting a better nights sleep using the Dream Time roll, it smells amazing and a little goes a long way!

10 April 2021
Rated 5 out of 5 stars

Love the products

Love the products . Excellent . Smell gorgeous and hand sanitiser does not dry hands, I use them daily for work.

9 April 2021

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