Little Weaver Arts Reviews 35

TrustScore 4.5 out of 5

4.3

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Rated 2 out of 5 stars

Dear Sir/Madam The product arrived today and is as described and I have no problem with mug itself. But unfortunately due to inappropriate packaging one of the mugs was broken, I was so disappointed... See more

Company replied

Rated 5 out of 5 stars

Very good,efficient service and quality product. My good friend loves hares so when choosing a gift depicting hares the image and item design has to be good and also appealing. I recently purchased... See more

Company replied

Rated 5 out of 5 stars

Excellent service - wanted single item at short notice for a birthday present. As it was out of stock emailed company who responded immediately and put item into production even though it was a very... See more

Company replied

Rated 5 out of 5 stars

I have bought many items from Little Weaver Arts over the years, and they are always beautifully made and shipped promptly. The designs are so pretty and the quality means that they stay looking wonde... See more

Company replied

Company details

  1. Gift shop

Written by the company

Little Weaver Arts is the collaboration of two friends, Alex and Andy, with a shared passion for nature, art and fine tableware. The company is run from Harrogate, North Yorkshire. Our fine bone china is lovingly hand decorated in Stoke, UK and our textiles are hand sewn in Lancashire, UK


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

35 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Crafty Coo

Absolutely love these products. Disappointing to learn unavailability of my favourite!

29 October 2024
Rated 2 out of 5 stars

Poor packaging.

Dear Sir/Madam
The product arrived today and is as described and I have no problem with mug itself. But unfortunately due to inappropriate packaging one of the mugs was broken, I was so disappointed. This made the cost of the one functioning mug very expensive, therefore would appreciate recompence. I have a photograph of the damaged mug but am unable to upload it.
Looking forward to your response. Eithne Kellegher.

29 October 2024
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Reply from Little Weaver Arts

Dear Eithne, I am really sorry that there was a breakage, it is rare but does happen on occasion. I would have happily sent you a replacement. On the 29th October I refunded you the excess postage which means it cost £3.61 to send the 2 mugs from here to Ireland. I will of course refund you, in addition, the cost of the broken mug with our apologies.
Regards
Alex

Rated 5 out of 5 stars

FOUND IT!!

Bought a cute mug in Scotland and searched everywhere when it broke. Found it at this store, super excited for the two I bought to arrive in GA, USA/

29 October 2024
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Reply from Little Weaver Arts

Thank you for your lovely review, they are on their way! All best wishes Alex

Rated 4 out of 5 stars

Even though I had issue with customs

Even though I had issue with customs , Alex from little weavers was compassionate and issued me with a prompt refund . I’m sad I didn’t recieve the beautiful hare mug for my partner . Good luck ! I recommend them

25 September 2024
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Reply from Little Weaver Arts

Thank you for the review, the mug arrived back safely, hope you found a gift for your partner in time! All best wishes Alex

Rated 5 out of 5 stars

Very good,efficient service and …

Very good,efficient service and quality product.
My good friend loves hares so when choosing a gift depicting hares the image and item design has to be good and also appealing. I recently purchased this jug as a Christmas present. After ordering online I was kept updated from placing the order through to the delivery details.The parcel arrived promptly and was well wrapped.The shape of the jug and hare design is beautiful - better than depicted online!
Thank you Little Weaver Arts.

20 September 2024
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Reply from Little Weaver Arts

Thank you for your lovely review! All best wishes Alex

Rated 5 out of 5 stars

I love this product

I love this product, the design and quality. The delivery is quick and everything arrives in great condition, 5* all round

2 July 2024
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Reply from Little Weaver Arts

Thank you for your lovely review! All best wishes Alex

Rated 3 out of 5 stars

Not 100% sure if fine bone china

Great to get replacement mugs, but one wasn't stamped with a fine bone china mark, just a stamp for 'national trust scotland' making me wonder if it is actually china or something else 🤷‍♂️

2 July 2024
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Reply from Little Weaver Arts

Dear Alex, all our pottery is fine bone china without exception. The National Trust Scotland items are for sale on our website as well, a portion of our sales goes to NTS as they are a charity. They were designed and made exclusively for NTS and also sell in all their shops in Scotland. Hope you enjoy using them.
All best wishes
Alex

Rated 1 out of 5 stars

The mugs are lovely but caught out on…

The mugs are lovely but caught out on the delivery charge. Cost more than a mug !!! Not impressed will not buy from you again unfortunately.

11 June 2024
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Reply from Little Weaver Arts

Hi Tara, I'm sorry you are disappointed. As it says at checkout, carriage to Isle of Man is charged at cost and a refund of the difference will follow. It cost £3.59 to send your order and you have been refunded the difference. I am sorry, it takes 5-10 working days for the refund to show arrive in your account when you have paid by credit card.

All best wishes
Alex

Rated 5 out of 5 stars

I love the Hare designs of these…

I love the Hare designs of these products and now have a few of them. Recently had contact from the company over an order that I'd placed and they couldnt have been nicer or more helpful. Such a lovely company to deal with and one that really values its customers!

21 May 2024
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Reply from Little Weaver Arts

Awwww, thank you Coleen, so glad you love sassy hare too! We value all of our customers and appreciate you saying so.
All best wishes
Alex

Rated 3 out of 5 stars

Good but disappointed.

A bit disappointed this time as delivery took quite a while and I had to chase up, however, I did receive a phone call from the Director of LWA and she apologised and also the parcel did arrive the same day as the phone call.
I decided to reorder another of the same large china mug bought in the sale, only to discover the price had been increased by another £1.39,from original sale price even though it is still a sale item.
Dissatisfied at this as was intending to buy a few more mugs.
That said, still love the products & quality and wouldn't buy from anywhere else.

7 May 2024
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Reply from Little Weaver Arts

Apologies for the delayed order Angela, Royal Mail can be a bit hit and miss. Regarding the sale items, I had a bit of difficulty with the website last week and I see that it had set the discounted items to an old percentage. I see that you have placed another order, I will refund you the difference. Thank you for sticking with us. All best wishes Alex

Rated 5 out of 5 stars

Lovely gift

Good correspondence throughout, and I’m delighted with the item purchased from this Company.

2 April 2024
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Reply from Little Weaver Arts

Thank you so much for the lovely review.

All best wishes

Alex

Rated 5 out of 5 stars

Fantastic prompt service

Fantastic prompt service. All arrived well packed and in good time. Great company to deal with

15 April 2024
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Reply from Little Weaver Arts

Thank you so much for the lovely review.

All best wishes

Alex

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