Littlewoods Reviews 

Am I surprised!!!! No!!
4 calls and still no joy. Was told 3 weeks ago to call back with promo code and will apply to your account. I called, on call for 35 mins to be told we can’t help you!!!! As per my previous reviews I will not give up as don’t like being mugged off!!!!! Littlewoods you are getting worse!!!!!!!! Now coming up for a month!!!!!

I am surprised to see the negative reviews for Littlewoods, We have always had a great experience, including when we have had to return items.

Perhaps it is the Irish department, but it has always been great.

What a pity Brexit didn't do a St Patrick on it and rid us of snakes like Littlewoods. My experience with them was extremely concerning and wasting more time on them is the only reason I would not bother launching a formal complaint via the Consumer Affairs Ombudsman. Their business model seems to favour you entering into a credit relationship with them rather than purchasing something outright, something I would have zero interest entering into with these creeps. They had evident problems with their shipping department sending me an Apple product I purchased and finally sent another, only for two to arrive in quick succession. After receipt of the second one they promptly opened a credit account and started billing me. More than a year of aggressive pursuit of me to pay the charge for the second item followed. High frequency of threatening letters and calls from a mix of Irish and UK numbers. As if we live in a world where it is safe to answer unsolicited calls from random parts of the UK. Better yet, on answering any of these calls, they ask you for all your details before being able to confirm why they are calling you. Even more of a leap to imagine we live in a world where it is safe to do that. When I finally did get in touch with so called customer care, a particularly pugnacious person would not enable me to make a complaint, but promised to finally send me details on how to return the unwanted item, and a transcript of the call. Neither were received, in non-compliance with GDPR regulations. Instead they sold my supposed debt to similarly vile serpents at Intrum. Actually called the Very (insert expletive here) Group they seem to lean on the name of an old defunct business name, presumably for some degree of credibility, but are worth avoiding like a modern day plague.

Very impressed with little Woods with dealing with my problem got it sorted and was dealt with professionally polite and easy to talk to thank you

Purchaez a pair of trainers for 95 euro siz 6 for my holidays. Trainers were more like Size 7 so rang and complained and stated wanted refund to buy another pair. Put me onto credit department told me they couldnt give 100 e credit as I was late by a day repaying my account in a 12 mth period. Disgusted. Still havnt been refunded and today is 23rd May. Last order took 30 days to be refunded and thats not the first time. And here we go again. I am paying interest on this. So if you purchase and return in the same month no rwfund till middle of next month. Bad service and bad customer care

Was searching for a new monitor and Littlewoods had a significantly cheaper deal than the competition.

After scrolling through the site and comparing to some others they have some significantly better pricing on certain things than other companies.

I can't speak for their credit arrangement as I always pay in cash but I definitely like their offers.

The reason they were given 4 stars is because they present themselves as an Irish company but they seem to be running some kind of drop shipping model, where some of their products are ordered directly from the manufacturer and shipped out once a purchase is made. The shipping was highly efficient but not as efficient as if you were buying from within the country.

I'll certainly use again for any big electronical purchases but I think they need to be more transparent about their business model prior to an order being made.

Appalling service!
Lost count of how many times I have chased Littlewoods for my refund! Twitter agents are useless, they send you a link for the online chat service and then the online chat agent called Ola refused to action the refund. I have provided proof of the items being returned and proof they have received by Littlewoods. Sent complaint in via website to be told they don’t deal with the issue! Awful service, I am now in the process of reporting them to financial ombudsman and trading standards.

Sorry this has happened to you, please let us put things right! Sick of hearing this ! On the phone calls all I get is lies, don't like it when negative comes back to you do you !!!

Have been a customer for many years this is now the worst experience.I bought an item as part of my lastedt few hundred pound purchase from this company the item does not work properly I find out it cannot be returned. I have spent hours trying to get in contact by phone over the last few days. Will not be ordering anything else

I ordered a present from Littlewoods. It had some difficulty with delivery. I contacted them and the courier with little expectation that anything would be done. Instead they leapt into action to make everything good. The courier company found the package and apologised in person at the door and in email and Littlewoods refunded the cost of the item. I am very happy at the lengths they went to, to get my package to me. I am a very satisfied customer. 6 stars if it were possible.

Everyone not on line the service is absolutely disgusting rubbish full stop

Sold an out of stock item to me, took the money immediately but still no refund 6 weeks later

Bought an iphone in Dec. Applied for credit on Buy Now Pay later scheme, since I'm a 1st time customer Littlewoods only approved €400. Had difficulties ordering via website and called support to submit order in which i payed balance via card. Now Littlewoods are saying that BNPL scheme is unavailable when part payment is required. Have had multiple calls since, have requested contract details and call transcript, both were promised originally. Now Littlewoods are refusing to send me these details and have confirmed it will be up to 8 weeks before i can expect to hear back from them. All the while they will be charging me nearly 40% interest compounded. This company is not to be trusted. In UK they have been banned from ripping off customers by fully charging interest on these schemes but not in Ireland

I left a bad review and was phoned by Littlewoods to discuss same, I told the caller to phone me in the afternoon as I work mornings, no call back from Littlewoods until the following mirning which I again could not take. I phoned Littlewoods back and a lady put me on hold for twenty minutes and then said I was through to the qrong department and phone the number who initially contacted me - a private number. Disgraceful service.

Second time complaining about the same order. Phone lines remain unhelpful , stayed open Monday to Friday but yet the call ended saying they were closed.
Ordered on 31/12/20 , order has yet to arrive. I spoke to someone in your team 2 weeks ago which they said it had just cleared customs and it would be here within the week. Just not true, yet to receive my refund. Will not be shopping here again, and have told friends etc the same. Poor service

I've been with littlewoods for some years now and always had problems with them items missing i ordered a tracksuit recently 4 a Xmas pressent a hooded jacket an leggings an was sent a hooded jumper I returned it an reordered just to receive the same thing again when I call them they just say sorry well that's not good enough as now I'm down a Xmas pressent I will not be shopping with littlewoods again I will pay off my account an close it

I haven't received my littlewoods order confirmation but yet use took the money from my account, can use please help sort it out? 85886312

lost my return collected on 14th June. Was on to cs for 1 hr and they admitted this. They said itvwas dleivered to their warehouse on 16th and the 28 days starts from then.

I asked why if you know its lost can you issue refund. I was told no ???? I asked for a manger to call me . They are dishonest . Do not buy from them

Second review on littlewoods . All same issue .

In my previous review, I pointed out that Omair, Littlewoods, stated in his Reply to Trust pilot that he had sent me a personal message. No message was ever received from Omair and my payment of 155 euro for goods not delivered remains to be repaid.

Either Omair did NOT send me a message or it was misdirected. It must have been the former as my correct contact details are on my Littlewoods account. However, based on my experience, Littlewoods is capable of any kind of inefficiency.

I may have to engage legal assistance to have my funds returned. I am out of patience with Littlewoods.

Tom

Order Ref: 612713030001