LiveAboard.com Reviews 981

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional staff and service provided. Customers consistently praise the helpfulness, professionalism, and dedication of the crew and staff, who go above and beyond to ensure comfort and enjoyment during trips. The booking process is often described as easy, straightforward, and efficient, with many appreciating the prompt and thorough communication from customer service. Reviewers also commend the company for making holiday planning simple, providing all necessary information, and ensuring a smooth, stress-free experience from start to finish. However, some customers also noted issues with customer service, mentioning slow responses, conflicting information from different agents, or a lack of support for rebooking cancelled trips. A few other people also felt that the website's booking comparison process was cumbersome and that the company's advertising of berth availability was misleading.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the crew's attentiveness and willingness... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and... See more

Holidays

People report positive experiences with holidays, often describing them as fantastic, dream vacations, and... See more

Customer service

Customers had positive experiences with customer service, often describing the support as very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The work of the LiveAboard.com staff when trying to find us a good short-notice diving holiday was exceptional. They were very, very helpful and patient The trip we ended up on, Red Sea Explorer... See more

Company replied

Rated 5 out of 5 stars

Liveaboard.com starts with a well designed website that makes choosing your destination and boat easy! The follow up emails and communications are complete and clear. They think of and send everythi... See more

Company replied

Rated 5 out of 5 stars

First time at the great and beautiful Amazonas. I will go back. The experience of being with all the amazing activities, from visitin the jungle, swiming in the fresh eaters, discovering rare birds,... See more

Company replied

Rated 5 out of 5 stars

Booking was easy. The company was very helpful and generous in rebooking a trip that a year earlier was cancelled during trip because of tropical depression. The crew made ever effort on bot... See more

Company replied


Company details

  1. Cruise agency

Written by the company

LiveAboard.com is the easiest place online to book your liveaboard diving cruises, adventure cruises and river cruises.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great communication and trip support

Clear, concise, accurate and timely information was provided to me about my trip. I had several changes that I needed to make from the time I booked the trip and my emails and phone calls were answered promptly and all of my questions dealt with.

3 August 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Connie

Thank you for your comments. I'm glad we were able to help you with your booking, and you found the information to be useful and timely.

We look forward to seeing you next time!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Amazing experience with amazing boat…

Amazing experience with amazing boat and staff.
Hi, it was an amazing a week at Agressor IV, all staff is very experienced, kind and helpful. Boat manager Muhammed is the best person on the boat. Rooms are great and always clean, all areas are very roomy. Foods are amazing. You can find snacks, soft drinks hot drinks 7/24 and not only one place. I definitely recommend to all my friends and scuba diving community around me. All dives are safe and in the limits. Guides are very experienced sround the dive spots. And the last, transportation is comfortable from hurghada to boat and boat to hurghada as well. Thanks to all operation staff during our booking process too.

Recommended for
Boat, food and snacks. Guides and staff. After all dives serving some juices at the dive deck.

2 August 2025
Unprompted review
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Reply from LiveAboard.com

Dear Deha

Thank you for leaving your review. It sounds like you had a wonderful time on board! We hope to see you again for another LiveAboard.com adventure soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Gems off the big tourist circuits

We were thrilled with our recent small ship cruise of the Croatian islands. We've already done touristy stuff in London, Paris, and Rome, and a few big ship cruises, and this was a much better way to relax, experience local culture, enjoy quaint historic towns and gorgeous scenery. and get close to nature. Swimming in the Aegean, eating gelato while wandering through picturesque back streets, dining aboard on three-course lunches, standing on deck with a fresh breeze and brilliant sunshine, spotting flying fish in the turquoise water, paddle-boarding in secluded coves, chatting with our fellow travelers and the family who owned and ran the historic two-masted ship (completely refurbished) - all of it was an amazing and unforgettable experience.

7 June 2025
Unprompted review
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Reply from LiveAboard.com

Dear Carol

Thank you for posting your review. I'm so happy to hear that you had a wonderful time! It sounds like you really got stuck into the local way of life.

Hope to see you again soon at LiveAboard.com!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

I was a bit nervous as I found this…

I was a bit nervous as I found this company just by searching, but found the communication with LiveAboard very good. Lots of emails and help when needed. Our holiday was very good too.

18 July 2025
Unprompted review
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Reply from LiveAboard.com

Hello Jane

Thank you for your review of LiveAboard.com. I'm pleased that you found our service useful, and great to hear you had a good holiday!

Hope to see you again soon.

Your LiveAboard.com Team

Rated 5 out of 5 stars

I took my kids to Croatia on the…

I took my kids to Croatia on the Southern Route from the 12 July to 19 July. My kids have never been to Croatia and its their heritage country. We had the best time and the staff were super efficient and so friendly . Most definately will be doing this again.

Zlatko Dobronic

12 July 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Hello Zlatko

Thank you for your comments. I'm so pleased that you had a wonderful cruise.

We hope to see you again next year!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Liveaboard.com has your back

Having completed 15 Liveaboard vacations booked through Liveaboard.com I can honestly vouch for this company as the top seller of liveaboards adventures around the world. Most boats offering trips sell or market through agents such as Liveaboard.com. Many operators do not have, or have limited English speaking staff. This is where Liveaboard.com is so helpful in communication and request you may have to operators, and to clarify any concerns you may have for those expensive dive vacations you dream about. All offers and discounts you may find anywhere (even directly from operators) is passed on to you should you book through Liveaboard.com. Plus as a bonus in return for a review on your completed vacation they will issue you a decent credit for any future bookings made through Liveaboard.com. They also match PADItravel.com for dive insurance, but you must ask for it. Great company and trustworthy for payments, and refunds immediately should the operator cancel or go out of business. I really mean it they’ve really got your back.

11 July 2025
Unprompted review
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Reply from LiveAboard.com

Dear Rizzo
Thank you for your kind words! I'm so happy to read that you were pleased with the service you received.
Kind regards
Your LiveAboard.com Team

Rated 5 out of 5 stars

Great company

Great crew, great team and also the customer support.

26 July 2025
Unprompted review
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Reply from LiveAboard.com

Hello Julien
Thanks for your review! We hope you had a wonderful holiday.
Kind regards
Your LiveAboard.com Team

Rated 5 out of 5 stars

It’s just easy

It just an easy process from researching different dive destinations and routes to booking the trip and finally getting on board.

19 July 2025
Unprompted review
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Reply from LiveAboard.com

Dear Rick

Thank you for your comments. I'm happy that you find the process so easy!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

A magical Maldives experience

My best friend from New Zealand + meeting in the Maldives + staying on a superyacht + diving to the most amazing dive spots + night dives with manta rays + swimming with sharks.... it was a recipe for a beautiful adventure and it did not disappoint! Everything about the week was magical and the crew on ScubaSpa were wonderful.

26 April 2025
Unprompted review
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Reply from LiveAboard.com

Dear Rachel

Thanks for your review. It sounds like you had an amazing time!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

I hadSmooth Booking, Incredible Trip – Can’t Wait for the Next One! an amazing first liveaboard trip…

I had an amazing first liveaboard trip booked through LiveAboard.com — everything from booking to boarding was smooth and stress-free. I joined a 7-night trip on Ariyal in the Maldives (July 2025), and the entire experience was incredible. Special thanks to Katie from the LiveAboard team for her prompt and helpful support throughout.

One area for improvement: the diver info we submitted online wasn’t passed on to the operator, so we had to fill everything out again onboard. It would be great if this process were streamlined for future trips.

Overall, highly recommend LiveAboard.com for their reliable service, clear communication, and well-curated dive experiences. I’m already planning my next one!

13 July 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Thanks for your review, JC!

I'm glad that you had a wonderful time, and were happy with your service at LiveAboard.com. We'll make sure to take on your feedback.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Best way to book a liveaboard

I had a fantastic liveaboard on "Ariyal" in the Maldives this summer of 2025. The trip was amazing and booking it through LiveAboard.com was perfect. I've heard about it from fellow divers, so I decided to try booking it this way. It was super easy. Just filtered it and selecting it and booking it. I was keept informed during the whole process and they help coordinate the pick up and transport to the boat. Super service and very responsive. I'm going to be a returning customer for sure!

5 July 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Hello Peter

Thank you for leaving your comments. We're so glad that you had a fantastic time on board.

We look forward to seeing you again soon!

Your LiveAboard.com Team

Rated 5 out of 5 stars

Great customer service

The booking process was easy and straightforward. The operators were always prompt to respond. All information was collected without confusion and payments were processed safely. Customer service was a priority for this company. Often emails us with great offers and discounts. We will use live aboard again

13 July 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Frank

Thank you for your review. I'm happy that the process was smooth for you, and we can't wait to see you again!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Just Do It

We had a once in a lifetime trip on the Admitalty Dreamer. It was an adventure cruise, but you could tailor the experience to your level of fitness. The smaller size of the ship (as well as kayaks and a DIB boat) allowed if close access to a variety of wildlife. The crew were wonderful too.

12 July 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Hello Deb

Thanks for leaving your review. I'm glad that you had such a wonderful time on board.

Hope to see you again soon at LiveAboard.com!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Red Sea diving

My experience with Liveaboard has been prefect from the 1st engagement through to my return home. The boat, crew, food and diving has been of really high standards and what Liveaboard assured me of. I will book through Liveaboard again. Very happy customer

17 July 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Barry

Thanks for leaving the review. I'm happy you were pleased with our service, and had such a wonderful adventure!

We look forward to seeing you again soon.

Best regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

I fell in love with Ocean Lovers

My experience in Ocean Lovers was absolutely outstanding from the first day, there was nothing I can say it was wrong, the crew, the instructor, the confortable cabin and the boat itself were totally perfect! I would repeat over and over again! Thank you for such a wonderful time with you!

12 July 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Gloria

That's great to hear you had such a great time!

Thanks for leaving your comments.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

LiveAboard is such a great website ...

LiveAboard is such a great website bacedk by top-notch service. They go above and beyond and make sure you're ready for your trip and have great communication with the companies. I've book through them several times and look forward to my next trip!

27 June 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Customer

Thank you for your comments. We can't wait to see you back with us!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Very responsive

Super easy to book, credible reviews from real people and super responsive support. They went out of their way to help!

26 June 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Tejasvi

Thank you for your kind review. That's great to hear you were pleased with our service, and hope you had a wonderful adventure!

Kind regards

The LiveAboard.com Team

Rated 5 out of 5 stars

Good communication and secure booking

We booked late, around two weeks before departure. Communication was great,we got quick answers to our questions about the cruise, the equipment and everything else we needed. Everything fine. I would book again.

24 June 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Philipp

Thank you for your feedback. We're pleased that you were happy with the booking service!

We look forward to seeing you again soon.

Kind regards

Your LiveAboard.com Team

Rated 1 out of 5 stars

Horribly let down

We booked, received confirmation, paid and had received our vouchers for our Croatian cruise. Approximately 3 days later , we were emailed advising that the cruise had bern cancelled due to insufficient bookings. We had already booked and planned our itinerary around this cruise and its cancellation caused significant stress and inconvenience. We noticed that the same cruise was still being advertised by another operator and after making enquries through them discovered the cruise had not been cancelled, was definitely proceeding, however was fully booked. We had already We don’t know where the misrepresentation to us originated but can say we sent an email to Liveaboard about this concern, they have not had the courtesy to respond. We certainly could never deal with them again

1 July 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Customer
Thanks for your review, although sorry that your experience as not as expected. We aim to answer emails within 24-48 hours, therefore please contact us through your booking and we'll be happy to assist.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Liveaboard.com is a very reliable platform

Liveaboard.com is a very reliable liveaboard platform for booking your favorite dive-experience. They have great support: always fast and friendly communication. It was a pleasure booking my Amalia (Komodo area) liveaboard of 4D/3N with them! I had amazing dives there ;)

20 May 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Michael

Thank you for your review. That's great to hear you had such a great time, and you received the service you expected from us.

We hope to se you again soon!

Kind regards

Your LiveAboard.com Team

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