LiveAboard.com Reviews 981

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 138 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the exceptional staff and service provided. Customers consistently praise the helpfulness, professionalism, and dedication of the crew and staff, who go above and beyond to ensure comfort and enjoyment during trips. The booking process is often described as easy, straightforward, and efficient, with many appreciating the prompt and thorough communication from customer service. Reviewers also commend the company for making holiday planning simple, providing all necessary information, and ensuring a smooth, stress-free experience from start to finish. However, some customers also noted issues with customer service, mentioning slow responses, conflicting information from different agents, or a lack of support for rebooking cancelled trips. A few other people also felt that the website's booking comparison process was cumbersome and that the company's advertising of berth availability was misleading.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their exceptional helpfulness,... See more

Service

Reviewers highlight positive aspects of service, with many praising the crew's attentiveness and willingness... See more

Booking process

Users describe positive interactions with the booking process, often highlighting its ease and... See more

Holidays

People report positive experiences with holidays, often describing them as fantastic, dream vacations, and... See more

Customer service

Customers had positive experiences with customer service, often describing the support as very helpful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The work of the LiveAboard.com staff when trying to find us a good short-notice diving holiday was exceptional. They were very, very helpful and patient The trip we ended up on, Red Sea Explorer... See more

Company replied

Rated 5 out of 5 stars

Liveaboard.com starts with a well designed website that makes choosing your destination and boat easy! The follow up emails and communications are complete and clear. They think of and send everythi... See more

Company replied

Rated 5 out of 5 stars

First time at the great and beautiful Amazonas. I will go back. The experience of being with all the amazing activities, from visitin the jungle, swiming in the fresh eaters, discovering rare birds,... See more

Company replied

Rated 5 out of 5 stars

Booking was easy. The company was very helpful and generous in rebooking a trip that a year earlier was cancelled during trip because of tropical depression. The crew made ever effort on bot... See more

Company replied


Company details

  1. Cruise agency

Written by the company

LiveAboard.com is the easiest place online to book your liveaboard diving cruises, adventure cruises and river cruises.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

981 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Fantastic week in Yasawa Princess!

I had one week diving trip on a board Yasawa Princess from 14th-21th April 2025.
This was my first experience of a liveaboard in the Maldives and it was a great success!
A wonderful ship, great service, delicious food. The crew does everything possible to make guests feel as comfortable as possible. The ship specializes more in cruise vacations than diving safaris. But the diving here is organized at the highest level. You don't have to lift air tanks yourself, remove BCD and regulators, the crew does it all for you. I especially want to note dive instructor Jeff. He is a wonderful specialist in love with the sea. He knows one perfectly. Thanks to Jeff, we saw all the most beautiful places and the most beautiful underwater animals: many different sharks, eagle rays, snorkeled with three mantas and on the last dive Jeff gave us a meeting with the most beautiful underwater creature - a whale shark!
It was Great!

14 April 2025
Unprompted review
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Reply from LiveAboard.com

Dear Sergey

Thank you for your review of your experience in the Maldives. We're so happy to hear it was an incredible time, and the crew took care of you.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Great trip

Great trip. Crew, food and vessel were excellent. Dive sites varied and a range of different creatures. Grateful knowing that only very few have visited. Our group also dived and named a few new dive sites. Weather wasn’t what anyone would have wanted but, didn’t stop us diving despite low 15-20 m visibility. Experience of encountering many different creatures can’t be undermined by what you can’t control- weather.

11 April 2025
Unprompted review
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Reply from LiveAboard.com

Dear Brian

Thanks for your review. We're so glad to hear you had an enjoyable time on board.

Hope to see you again soon at LiveAboard.com!

Kind regards

Your LiveAboard.com Team

Rated 1 out of 5 stars

Never again

I'll never book my trips with LiveAboard.com again after my terrible diving accident in the Maldives 4 months ago and the way they handled it. We were thrown to dive in the craziest current I've ever experienced, my buddy swooned and was drowning, I had to bring him to the surface as quickly as possible. And once on the boat (Amba), the 2 emergency oxygen tanks were empty, criminal lack of basic security equipment, putting my health and my life in danger. LiveAboard.com (through which I booked that trip) refused to take mesures against Amba boat and to compensate me, rending itself accomplice of this criminal situation. 4 months later, I'm still struggling with this trauma. What is more, the insurance they recommend, DiveAssure, managed not to pay during my stay at 3 hospitals - and didn't refund me once I was home. It had cost me 4000 € (5 hours in the decompression chamber, among others, costs lot of money). And they only publish positive reviews, so when people book, all the boats are good notes. I wrote 2 negative reviews (other than Amba, it was Agos were most of the divers had a heavy food poisoning and some ended up in a hospital) which were never published on their site. That's cheating

30 December 2024
Unprompted review
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Reply from LiveAboard.com

Dear Vlad

I appreciate your experience was not as expected. We do take situations such as that occurred very seriously, and have also received a detailed report from the operator. You'll see from our website that we publish all manner of reviews, to give our guests a well-rounded view when choosing a boat to travel with.

Kind regards

The LiveAboard.com Team

Rated 1 out of 5 stars

Be very cautious with booking through…

Be very cautious with booking through liveaboard.com, we booked a diving trip on manta navis 1 for tubataha Philippines.
We arrived for our trip and boarded this horrendous floating death trap, no way I would risk my loved ones lives on this boat, we have been on several boats and this by far has been the worst.

1. The boat is rusted to the point metal turns to dust when you hold it.
2. The boat is patched up quite a lot and not done well at all.
3. The boat is filthy.
4. The rooms are very tiny and not useable for a couple for a week out in the ocean.
5. The boat is a reclaimed boat that should not be on the seas that was a small ferry a long time ago and repurposed as a dive boat.

We ended up leaving the boat after having to argue with the owners over the safety concerns and then finally agreeing to a refund, however they didn't cover our wasted flights or time, instead gave us an 150 usd in pesos to take a shuttle to another hotel. We basically wasted a lot of money and time on this.The owner tried to convince us that the boat was rebuilt but the steel available these days is not good....that's really not a great excuse.

liveaboard.com did not help either, their response was "corrosion is a normal process" despite sending them pictures of the boat crumbling. Live aboard.com does no physical inspections of the boats they market and take it solely on the word of the operator that the boat is sea worthy. This boat is being operated in a 3rd world country and it's easy to get away with a lot, you would think an international company selling the trip would be more concerned and take action, instead they simply shrug it off on the basis that you are some uneducated person that doesn't know the difference between normal corrosion and a serious safety risk.

The only reason we got our refund is that I had to tell the boat owner that I would not leave the boat till we settled the issue and the boat doesn't leave the dock for the trip till that's done or the authorities get involved.

It's only after this that the owner pleaded with me not to tell the others on board of what issues I had seen and to keep it quiet so that the other guests don't complain too, this was a major red flag, the owners clearly know it's sub standard but I guess a sale is more important than safety and sadly liveaboard.com seems to be agreeable to that.

13 April 2025
Unprompted review
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Reply from LiveAboard.com

Dear Lola

Thank you for your comments, however I am sorry that your experience was not as you expected.

Please note, we treat our guests with the highest regard, and aim to provide the best service possible at all times. I appreciate that you were not happy when arriving to the boat, and I can see that since, the operator has addressed your concerns, and provided you with a refund.

We remain available 24/7 if you have any further queries.

Kind regards

LiveAboard.com

Rated 5 out of 5 stars

I have used Liveaboard.com since 2018…

I have used Liveaboard.com since 2018 to book the last 6 trips that my wife and I have gone on. They have been wonderful to work with and all our trips were very easy to book. In fact during COVID when we had to cancel our Thailand trip they gave us full credit towards a future trip which we used for Red Sea and Nile River cruise in 2023. So really counting the Thailand trip and the Solomon Islands that I just booked we have used Liveaboard 8 times.

5 April 2025
Unprompted review
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Reply from LiveAboard.com

Dear Thomas

Thank you for your feedback.

I'm happy to hear you have had a positive experience with us, and we are so pleased that your faith remains in LiveAboard.com.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

From Start to End a great experience

From Start to End a great experience, fast reply, good organization and lovely contact- well done

23 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear Marcus

Thank you for your kind words. We're happy that your booking experience was positive.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Allstar Scuba Scene: Perfect Trip…

I had an amazing time at the Scuba Scene, one week, Hurghada Nord Route. The booking was comfortable and all people very nice. The Service on Board was really something special, everybody was so nice and supportive. Thanks for this amazing adventure

7 April 2025
Unprompted review
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Reply from LiveAboard.com

Dear Anne

That's great to hear your time on board was amazing!

We hope to see you soon at LiveAboad.com!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

The staff was very helpful and…

The staff was very helpful and proactive. They informed us well and replied quickly.

6 April 2025
Unprompted review
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Reply from LiveAboard.com

Dear Jay

Thank you for your review. I'm glad that you had a wonderful booking experience. We hope to see you soon again!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Excellent service & support

Excellent service & support - I can blindly trust the team to sorting all matters from booking to any issue and logistics out. Will never use anyone else when booking a diving liveaboard! The entire team (Evita, Josh, Ana in particular) are super responsive and precise - making the entire experience very positive.

25 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear Lorenzo

Thank you for your review!

We hope to see you again in the near future.

Kind regards

your LiveAboard.com Team

Rated 1 out of 5 stars

lifeAboard cancel our trip some weeks before departure

Horrible! LifeAboard cancels our diving trip several weeks before departure. They just told us that there is another alternative boat, but this one was more expensive… What about a discount? That would have been more customer friendly. So what would you do? Cancel flight, hotels,…or take a more expensive boat?
In the diving boat we were not the only ones with this problem and everyone was really upset with situation.
Life aboard is not what it was…

27 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear Paula

Thank you for your review, although I'm sorry that your experience was not as you expected. Whilst we do provide our very best support in situations like this, we are unable to control if the boat is able to sail or not. We hope that you were able to enjoy your time on the boat, and we remain available 24/7 for support.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Flawless Booking and an Unforgettable Trip

We recently booked a trip with White Pearl in the Maldives through LiveAboard and couldn’t be happier with the entire experience. The booking process was smooth and professional—LiveAboard’s team was incredibly attentive, responded to all our questions immediately, and provided excellent support throughout. We also got the best price available.

The trip itself on the White Pearl was absolutely wonderful and exceeded our expectations. From start to finish, everything was perfectly organised.

We highly recommend booking with LiveAboard—they truly deliver outstanding service and unforgettable experiences!

30 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear Angelika

Thank you for your kind review.

We're so pleased that you were happy with your experience!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

A perfect liveaboard booked via…

A perfect liveaboard booked via liveaboard.com

20 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear Frank

Thank you for your comment. I'm so happy you had a perfect experience.

We hope to see you again soon!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Red Sea Live Aboard with Aggressor via Liveaboard.com

Very good week aboard a high quality large liveaboard with excellent facilities, service oriented crew, and smooth booking via liveaboard

15 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear Michael

Thanks for leaving a review. I'm happy to hear you had a great time, and the booking process went smoothly.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Diving in the Maldives was truly an…

Diving in the Maldives was truly an amazing experience. the week went by too quick

The 3 dive guides I dove with were excellent (Mariano, Stephe, Yacque). The 2 shark feedings were awesome. The currents in the channels were a challenge for me, but they helped me through it using the reef hook and "flying like a kite" is a wild experience The food was great Would highly recommend this liveaboard!

Recommended for
Dive Guides. Shark Feedings. Rays.

8 March 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Vince

Thank you for leaving a review.

I'm glad to hear you had a wonderful time on board. W hope to help you with planning our next liveaboard adventure, at LiveAboard.com.

Kind regards

your LiveAboard.com Team

Rated 5 out of 5 stars

Excellent visit to the Galapagos on the…

Excellent visit to the Galapagos on the Galaxy Orion! Very knowledgeable naturalist, kind and helpful crew, wide range of activities throughout each day, very good food…even a birthday cake! The Orion is quite compact but comfortable. Some activity were physically challenging but I could take breaks as needed. A tremendous experience all in all.

19 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear Customer

Thank you for your review. I am glad to hear you had a wonderful time on board, and hope the booking process was easy for you.

I look forward to helping you with your next liveaboard adventure.

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Wonderful Experience

We had a wonderful experience and a smooth transaction with liveboard.com. There were no concerns regarding the booking and the communication was easy.

26 February 2025
Unprompted review
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Reply from LiveAboard.com

Dear Lorraine

Thank you for your review. We're happy to hear that you had such a smooth booking process, and found communication easy.

We hope to see you again in the ear future!

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Another great liveaboard trip!

Just finished our third liveaboard through LiveAboard.com and they have all been great! 4th one has been booked through them for October in Palau. All of our experiences have been seamless with lots of support from their office as required to answer our questions. Find their website easy to use and informative.

4 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear David

Thank you kindly for your review. I hope you are looking forward to your Palau trip! We remain available 24/7 if you have any questions

Kind regards

Your LiveAboard.com Team

Rated 5 out of 5 stars

Great experience

Third booking with Liveaboard.com and always a great experience. Watch out for regular deals on exotic locations!

19 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear Catalina

Thank you for your review. We'll continue to put on more great deals! Glad to hear you had a great booking experience.

We look forward to seeing you again in the near future.

Kind regards

Your LiveAboard.com team

Rated 5 out of 5 stars

My strongest recommendations.

My strongest recommendations.
I’ve made 12 trips with the company over past 6 years. They have always been 100% reliable. Their customer service is outstanding. I look forward to many more trips over many years. They catalogue is simply amazing.

18 March 2025
Unprompted review
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Reply from LiveAboard.com

Dear Igor

Thank you for your kind words. We're happy to continuously serve you, and aim to provide the same high level service for you in the future.

Kind regards

Your LiveAboard.com

Rated 4 out of 5 stars

Customer service finally worked

Update: a solution was found. Thanks.
Trip was cancelled 5 days before departure by the operator. We had to manage all the changes ourselves. Now, 1 month after the return, no support or commercial gesture to cover the additional costs incurred. Book directly with the operator.

15 February 2025
Unprompted review
LiveAboard.com logo

Reply from LiveAboard.com

Dear Ulrike

Thank you for your review. It looks like we've been in touch frequently, and are resolving the problem. I hope that you will be more pleased with your experience with the new booking you have just made with us.

We remain available 24/7 if you have any queries.

Kind regards

Your LiveAboard.com Team

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