We are so glad that we switched to LiveAgent a few years ago! Unlike the competition, it is not only more affordable, but they still have real customer support that helps quickly and without comp... See more
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Been using this for over a month and I've come accross their notification issues a couple of times: customers calling but no po ups to answer, no ringing, and some times theres a pop up but the only... See more
Company replied
LiveAgent has changed the way our office handles support - for the better. It's given us us the tools we need to triage, categorize and prioritize tickets, tracking client requests to completion ens... See more
Company replied
LiveAgent allows you to receive all of your incoming messages in one place, from email, social media and website chat. You can reply to all messages in from one dashboard, without logging into each se... See more
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Company details
Written by the company
LiveAgent is a top-rated help desk software that offers a comprehensive suite of customer support tools, including live chat, ticketing, and customer support functionalities. It allows businesses to seamlessly manage their customer inquiries and support tickets from a centralized platform, providing real-time communication and collaboration with customers. LiveAgent is highly regarded for its user-friendly interface, advanced automation features, and multi-channel support capabilities. It is widely recognized as one of the highest-rated software solutions for businesses of all sizes seeking to enhance their customer support operations.
Contact info
United States
- +1-888-257-8754
- hello@liveagent.com
- liveagent.com
There are lots of great features
There are lots of great features and we made the user experience even faster and more efficient. We are using the software on a daily bases, having about 500 interactions per day. It would be great to add more integrations with 3rd party software. We have more than 100K users and they write to us all the time. LiveAgent helped us to have all this data in a much more organized way.
27 April 2020
Unprompted review
Reply from LiveAgent
Thank you very much for your honest feedback, Harout! I am glad LiveAgent is helping you in your day to day work, making your workload more efficient. Feel free to send us any suggestions on the integrations to support@liveagent.com, we would be happy to pass it on to our developers for future development.
5star experience
5star experience
I have a very good experience with Liveagent, they have very professional and friendly staff and ready to help in every situation.
23 April 2020
Unprompted review
Reply from LiveAgent
Thank you for your kind review, Navdeep :) I am glad to hear that you know you can count on us! We are here for you 24/7 :)
A great tool for customer support…
A great tool for customer support teams! I find the ticketing system easy to use (in comparison with competitor systems I have used in previous jobs, too) and the functionality very effective for managing workload. It allows multiple users to work simultaneously without duplicating work, great visibility in terms of productivity statistics and generally just very simple to work with.
The only thing I miss about using regular email over this ticketing system is the 30 second 'undo' feature after sending an email ;)
21 April 2020
Unprompted review
Reply from LiveAgent
Many thanks for your kind review, Ellie :) We appreciate it a lot and I am also thrilled to hear that you find it easy to use and that it helps you manage your day to day work in a more effective way. Duplicate work is exactly something that you can avoid when using LiveAgent! :) Feel free to send us any suggestions to support@liveagent.com! :)
A usefull tool for bridging the gap…
A usefull tool for bridging the gap between the final user and the support team.
16 April 2020
Unprompted review
Reply from LiveAgent
Thanks for your kind feedback, Bernardo! Just so you know, we are here for you should you need to reach out to us for any help! :)
Perfect solution for Customer Service teams
Being a manager of a company it is important for me to get instant access to different types of reports. LiveAgents have great options for seeing our current Customer Service level status, each agent performance, track repeating patterns and much more
16 April 2020
Unprompted review
Reply from LiveAgent
Hi Inna,
Thank you very much for your kind review. We are so pleased to see you taking full advantage of our reporting system and use it to further coach your team. Customer care is the crucial point in every business and it's amazing that LiveAgent has been able to make this a little easier for you. Keep up the amazing work!
LiveAgent is great
LiveAgent is a very simple to use. It gives you lots of areas to work from and most importantly, their support is always very helpful and friendly.
16 April 2020
Unprompted review
Reply from LiveAgent
Hi Anja,
Thank you very much for your kind review. It is great to hear that LiveAgent has been the right choice for you and that it has been able to make your day-to-day work-life a little easier. Our clients' satisfaction is our top priority and we are so pleased that you were happy with our customer support team. Happy to have you on board with us!
Reply from LiveAgent
Hi there,
Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right choice for you and that it has been easy to get the hang of using it. Maintaining good customer relations is a crucial point in any business and it is good to see that LiveAgent has made that a little easier for you. Keep up the good work!
It's Simple and convenient to use
It's simplicity and convenience to use. Customers can provide instant feedback for the Agent they interacted with, the software can be customized as per the requirement, Tickets can be organized and grouped as per departments, a great interface for admin to review the performance of other agents. Overall it's been a good experience.
15 April 2020
Unprompted review
Reply from LiveAgent
Thank you very much for your kind feedback, Vanditha :) LiveAgent was developed in a way that could be adjusted to each type of business, therefore, I am very glad to hear that you managed to set everything up according to your requirements! :) Keep up the great work!
Reply from LiveAgent
Hi Manik,
Thank you very much for your feedback. We are glad to hear that LiveAgent has been the right tool for you and that it has been easy to get the hang of it. Our team believes that cultivating and maintaining customer relations is the key to a successful business and is glad that our software has been able to make that a little easier for you. Keep up the good work!
I have use This the software for 2…
I have used this software for 2 years as a customer service specialist. Its easy, convenient and helpful to maintain a perfect communication with customers be it via emails calls or chat. Yet it's a great work organiser and communication bridge between colleagues from different departments.
15 April 2020
Unprompted review
Reply from LiveAgent
Hi Abdellah,
Thank you very much for your kind review. We are so pleased to hear that LiveAgent continues to be the right choice for you even after two years and that it helps you create meaningful connections with your customers. Our team believes that customer satisfaction is crucial in any business and is glad to see that our software is making this easier and smoother for you. Keep up the amazing work!
Excellent features
I have been using this software for the past two years. It has been very helpful for coordinating with the customer. It was very easy for me to differentiate between my answered email and new email, helped me to instantly reply to all my customer. Best software ever.
15 April 2020
Unprompted review
Reply from LiveAgent
Hi Lincy,
Thank you very much for your excellent review. It is amazing to hear that LiveAgent continues to be the right fit for you even after two years and that it continues to make a positive impact on your everyday work. We believe that customer communication is crucial in any business and are pleased to see that our software makes this a little easier for you. Keep up the amazing work!
Functional and user-friendly service
Functional and user-friendly service. I've been using LA for the past 2 years and I find it very convenient to use. Tagging allows to group tickets, have them organized and also use for analytics. Easy to distribute tickets between different agents and departments.
15 April 2020
Unprompted review
Reply from LiveAgent
Hi Aleksandra,
Thank you very much for your excellent review. We are so glad to hear that LiveAgent continues to be the right tool for you after two years of using it. Our team works hard every day to pack LiveAgent full of new features and functionalities and is glad to see you taking advantage of them all. Keep up the good work!
Great helper in work
It was very easy to get used to working with LiveAgent. The tag system helps to filter requests and to keep the right organization in daily routine. Creating and using canned replies definitely makes the life of customer service specialists easier. The ability to chat, e-mail and call from the same spot is super-convenient. I highly recommend!
15 April 2020
Unprompted review
Reply from LiveAgent
Hi Veronika,
Thank you very much for such an excellent review. It is amazing to hear that getting used to LiveAgent has been a breeze for you and that it continues to make a positive impact on your everyday work-life. Our team works hard every day to further improve the software to meet every need in today's market. Stay tuned for more updates and keep up the amazing work!
Great service
Great service, the system is very convenient and user friendly
14 April 2020
Unprompted review
Reply from LiveAgent
Hello Martin,
Thank you very much for your feedback! We are pleased to hear that LiveAgent has been the right fit for you and that it made your work a little easier and smoother. Our team is available 24/7 should you ever need any help with the service - we are here for you! Take care and stay safe.
Very good product
Very good product, very good service. The support team works very fast and they are really helpful
14 April 2020
Unprompted review
Reply from LiveAgent
Thank you so much for your kind review, Onur :) I am glad that you know where to find us! :) We are here for you 24/7 :)
Great product that offers a lot to its…
Great product that offers a lot to its users.
14 April 2020
Unprompted review
Reply from LiveAgent
Thank you for your review, Brandon! :)
LiveAgent is the main portal that I…
LiveAgent is the main portal that I conduct my daily workflow in communication with our customers.
Having all means of connection with clients in a single place makes it easy for me to organize my day-to-day tasks. The feature of emails such as canned messages and predefined answers saves a lot of time and speeds up our responses.
What I especially like is to have ticket numbers for each call/email or chat that allows us to make a search easily when it is necessary.
Furthermore, if I face any technical difficulty LiveAgent team is always there to assist no matter it is day or night.
Excellent and efficient service!
14 April 2020
Unprompted review
Reply from LiveAgent
Many thanks for your excellent feedback, Guleyhsa :) I am glad to hear that LiveAgent is helping you in your day to day work keeping all your communication under one roof, no matter if it is a chat email or anything else and I am also glad that you are using the canned messages and predefined answers as they speed up the response time enormously! :) And as you said, we are always here for you, no matter if it is a day or night so feel free to reach out to us should you need anything! :)
I have been using Liveagent for more…
I have been using Liveagent for more than 1 year , the platform is very simple and great , flexible communication with customers via phone and chat and emails as well
Easy to use ,
14 April 2020
Unprompted review
Reply from LiveAgent
Thank you so much for your kind feedback, Isaam :) We are super excited to have you with us for more than a year now and I am also happy to hear that your experience with LiveAgent has been simple and great for you! :)
It is a very useful tool to…
It is a very useful tool to administrative the support supported by tickets. Good product for this era
14 April 2020
Unprompted review
Reply from LiveAgent
Many thanks for your kind feedback! :)
Excellent help desk system!
I use Live Agent on daily base in my working place.
Just amazing support portal: combination of live chat, tickets and calls allow me to provide best service to our customers.
In 3 words: simple, user-friendly and absolutely super productive.
Highly recommended!
14 April 2020
Unprompted review
Reply from LiveAgent
Hello Giuliano! :) Thank you so much for your amazing review. I am excited to hear that LiveAgent is helping you in your day to day work and that you find it an excellent help-desk system that helps you provide the best service to your customers! Keep up the great work :)
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