Livefoodsdirect Reviews 

52
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Subscription failed and manual order failed have had no food for bearded dragon since Friday. Should have received subscription order Saturday and manual order today but nothing. Before change over w... See more

Company replied

Rated 1 out of 5 stars

Just ordered 500g of live mealworms and was staggered to see that the price has increased 55% since 3 months ago. Clearly the new owners (Peregrine) think they can milk a loyal customer base, but not... See more

Company replied

Rated 2 out of 5 stars

Honest experience and frank opinion. This new website is probably the worst website I've ever used. No search function. Missing items. View orders but can't reorder, incredibly slow and frustrating on... See more

Company replied

Rated 3 out of 5 stars

Ordered 2 bags of 500 banded crickets size 4 (10-15mm). When we undid the bags, there was a proportional amount of the crickets that were massively under this size and unfortunately we will have to... See more

Company details

  1. Home & Garden

Written by the company

Order with confidence and save money by buying from Britains leading Livefood breeder. All prices quoted on this site include delivery so there are no unwelcome surprises at check out! Whether it's Mealworms, Superworms, Brown Crickets, Black Crickets, Silent Crickets, Locusts or Waxworms you can't get fresher or better!


Contact info

1.8

Poor

TrustScore 2 out of 5

52 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 1 week

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1.8

All reviews

(52)

25 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor delivery

There is nothing wrong with the product but this firm's delivery system is very poor. I ordered the Live Mealworms Supersaver. After the first delivery (Wednesday), the subsequent consignment (2nd) did not arrive on the following Wednesday. I wrote 2 contact forms. No reply. When I rang them on the Monday, I was informed that the delivery will occur anytime up to 5 working days, so I should be expecting a delivery by Tuesday. On Tuesday, there was no delivery. In my area, there are no problems with the postal system during Corvid. We had posts Mon to Fri and even on Saturdays, with the occasionally Sundays. Fortunately, I have access to dried meal worms from the local shops. I WOULD NOT ADVISE YOU TO BUY THE SUPER SAVER. Your beasts maybe starving whilst waiting for deliveries. Plus they have not updated their website. The telephone system is not 24 hours.

27 April 2021
Unprompted review
Rated 3 out of 5 stars

Mostly happy

Really happy with my order, all items there in good condition just as expected, delivery time etc was great, but there was a hole in the side of a bag of crickets I ordered, so I’m now continuously finding escaped crickets running around my house

18 February 2021
Unprompted review
Rated 5 out of 5 stars

Fantastic service

I just wanted to share my experience. There was a small issue that was no fault of the companies but they put things right for me without me even having to ask. Great service at a very difficult time for everyone, especially companies that need to rely on the postal service.

16 June 2020
Unprompted review
Rated 5 out of 5 stars

Very Good

Ordered mealworms, locusts and waxworms . Free delivery and came within 3 day all alive and the correct order. Highly reccomend

30 July 2019
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Used this company last year for live mealworms. Had first batch this year delivered and they must have been left somewhere hot in transit because they arrived dead. Fabulous customer service - company sent replacement batch the next day, all alive and well. Top marks

18 May 2018
Unprompted review
Rated 5 out of 5 stars

Flawless transaction

Flawless transaction. I ordered food and water for my rescued insects.
They have by far the cheapest products I could find in the UK, at big quantities so I don't have to worry of running out and the products were delivered the next working day at no extra charge.
In the past I struggled a lot to find a seller who can deliver and is reliable.
Good to have found this seller and will keep on using in the future for sure.

1 August 2017
Unprompted review
Rated 5 out of 5 stars

Brilliant service, reasonable prices

I order lve mealworms from this company for my birds. The website has improved latey for pacing orders. They always despatch the order quickly so that I receive it within a couple of days. I think that the prices are very reasonable and they don't charge extra for p&p which I always appreciate.

26 February 2016
Unprompted review
Rated 5 out of 5 stars

Excellent Service, Fast Delivery

Order fromthis site on regular basis for my large number of Frogs and Reptiles. Quality of livefood is normally excellent - but on a very few times I have recieved less then perfect orders mainly due to weather or post condidtions - but one phonecall and the order is replaced with no problems.

15 September 2010
Unprompted review
Rated 5 out of 5 stars

Excellent, reliable supplier

For 6 months of the year the resident birds on my patch are treated to live mealworms, which are loved by the robins, blackbirds and house sparrows. livefoodsdirect are consistently great, offering serious money savings and loads of buying options. If you place an order before noon Mon-Thurs they are delivered next day by first class post. Postage is FREE. I have been using this company for 3 years with no delivery delays or botched orders and have been delighted with their service.

21 August 2010
Unprompted review

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