LiveMoor Reviews 

365
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, most reviewers had an average experience overall. Many customers reported receiving their orders promptly and found the delivery times to be satisfactory. People often appreciated the good quality of products and the competitive pricing, with some highlighting an easy-to-use website. Occasionally, customers also noted good communication when issues were resolved, leading to satisfaction. However, many people were dissatisfied with the company's response times, frequently reporting no replies to emails or phone calls. Several customers experienced issues with incorrect, missing, or undelivered orders, sometimes receiving damaged items or products of questionable quality. This lack of communication often left consumers uncertain about their orders and unable to resolve problems.

What people talk about most

Order

Reviewers highlight ambiguous aspects of order experiences, with many customers reporting positive... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery. Many reviewers praise... See more

Response time

Reviewers express significant dissatisfaction with response times, frequently reporting no replies to... See more

Delivery service

Consumers find delivery service to be ambiguous, with some reviewers reporting prompt delivery, good quality,... See more

Customer communications

People report negative experiences with contact, with many reviewers expressing frustration over the lack of... See more

Reviews shaping this summary

Rated 3 out of 5 stars

I’m very disappointed I didn’t read these reviews before I ordered a Hozelock cart and 50m Ultramax hose. The wrong item was delivered, I received a cart and 50m standard hose. I have emailed twice... See more

Company replied

Rated 3 out of 5 stars

I placed an order with LiveMoor back at the beginning of January. The order is over £100! I still haven’t received it even though they assured me, by email, that stock was due back in by the end of... See more

Company replied

Rated 3 out of 5 stars

I received my items the process was pretty good the only thing to let it down was the packing I had 2 bottles of liquid just thrown into an empty box with no packaging what so ever it was lucky they w... See more

Company replied

Rated 4 out of 5 stars

Eventually great service/communication after an order didn't arrive- Answer is to contact Tim@ directly rather than info@ which doesn't seem to to elicit a response. Thanks Tim for turning this around... See more

Company replied


Company details

  1. #54 of 54 best companies in Arts and Crafts Shop
  2. #97 of 99 best companies in Garden
  3. #235 of 240 best companies in Homewares Shop

Written by the company

LiveMoor supply a huge range of products for home and garden at the best possible prices. We value customer service above all and we do our absolute best to give our customers the service they desire and deserve. Today's world is a one of convenience. Everyone wants everything, at any time, everywhere. We live busy lives and time is a valuable commodity – it’s the one thing we would all like more of. We believe in making time for the things that matter: for family, for friends, for the things we truly love. We value quality over quantity, inspiration over aspiration, and creativity over conformity. For us, quality time is time well spent. We also believe that together we can all help to make the world a better place. We want to help make a difference through the things we make, the materials we source, and the community we create. That’s why we only supply sustainably sourced products and use low impact packaging wherever possible. If you’ve bought anything from LiveMoor and taken the time to make something you love, then you’ve contributed to our cause. Now is the time to craft your own future. Founded in 2014, and situated in a beautiful area on the southern edge of Dartmoor National Park in Devon - hence the name LiveMoor, we wanted to provide crafters with high quality, affordable arts & craft materials. Whether you craft for fun or professionally, whatever your motivation, as a LiveMoor customer, you expect the highest quality of products at the best possible prices, backed up by a large dose of good old-fashioned customer service. And that's exactly what we strive to deliver.


Contact info

3.7

Average

TrustScore 3.5 out of 5

365 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 88% of negative reviews

Typically replies within 2 weeks

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3.7

All reviews

(365)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I suffer with PTSD and was advised to…

I suffer with PTSD and was advised to take up a hobby to help with the recovery so decided on candle making. I came across this companies products on Amazon but didn't have a clue what I needed to order so after finding their website I called them and an extremely helpful and patient chap explained exactly what I needed and advised on how to use it so I placed an order which arrived a couple of days later. The Wax was well packaged, good quality and exactly as the person who I spoke to described it. I have continued to use this company and have had no issues with either the products or delivery. Highly recommended.

1 June 2022
Unprompted review
Rated 5 out of 5 stars

Very pleased with first order

For my first order, I ordered coconut oil, 12.5kg, on a Thursday evening. It was delivered first thing the following Monday. I requested the MSDS for it, which was sent through the next working day. The cost of the oil was very good, and it is food grade. Overall I am very pleased with my first shopping experience, and will certainly use Livemoor again.

21 February 2022
Unprompted review
Rated 5 out of 5 stars

The best!

I love everything about this company. The products are great and reasonably priced, the delivery is always quick and products packed with care and without usless plastic. Its my number 1 supplier and I'm so glad that I discovered it!

6 January 2022
Unprompted review
LiveMoor logo

Reply from LiveMoor

Thanks Anna - we are so happy to hear you are happy :)

Rated 5 out of 5 stars

Lovely Beeswax.

We have bought beeswax from Livemoor on several occasions. Every order arrived within a few days with lovely clean wax at a reasonable price. I intend to buy again when we need more.

8 May 2021
Unprompted review
Rated 5 out of 5 stars

Very helpful to new customer

I took up candle making as a Lockdown hobby and have found Livemoor's website very helpful as I knew very little about the subject. They give lots of information on each of their products which is brilliant. Their products are excellent quality and delivery efficient. Prices are competitive, Very happy to recommend them.

20 April 2021
Unprompted review
Rated 5 out of 5 stars

Nice products at good prices …

I’ve really enjoyed starting my new hobby of candle making during lockdown and I’m more than happy with LiveMoor, good products at reasonable prices.
I’m definitely going to continue using them in the future

6 April 2021
Unprompted review
Rated 5 out of 5 stars

Bought bees wax pellets from LiveMoor

Bought bees wax pellets from LiveMoor, on recommendation, for making food wraps. Ordering was straight forward and I have no complaints about the service and speed of delivery.

The wax was a good price and excellent quality. It's food grade, so ideal for making the wraps. Have recommended to others.

31 March 2021
Unprompted review
Rated 5 out of 5 stars

I've ordered many times...

I have ordered from this company several times now and every time I've had excellent service. The ordering process is easy and every order has arrived in good time. Mainly I order wicks, wax & scents. The wicks have all burned cleanly and the scents have all worked well in the container candles & melts I make. I've tried several different waxes and although some are better than others, I can't really complain.
Free delivery is a real bonus, especially when ordering 5kg of wax!

31 March 2021
Unprompted review

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