LiveMore Mortgages Reviews 

287
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 70 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff for being extremely helpful, patient, and professional throughout the entire mortgage journey. Many reviewers note that expert advisors provide remarkably clear explanations and successfully make complex financial procedures entirely stress-free. Some people also felt that the overall communication and response times were exceptionally fast and reliable. Consumers are particularly impressed by how efficiently mortgage offers are processed, valued, and completed within a remarkably short timeframe. All future clients can always expect dedicated support, especially older borrowers looking for tailored and understanding financial guidance.

What people talk about most

Service

Customers had positive experiences with service, frequently describing the process as stress-free and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting helpful advisors who explain options... See more

User experience

Clients share positive opinions on user experience, highlighting an easy, friendly, and professional process... See more

Response time

Consumers find response time to be positive, highlighting quick answers to questions and smooth... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I cannot praise Livemore mortgages high enough. Our experience with Umar Khan was very friendly and proffessional from start to finish. Everything was explained clearly to us and we were kept informed... See more

Company replied

Rated 5 out of 5 stars

Mark Finan was exceptional in every way throughout the process. At all times he was consistently professional, knowledgeable and patient with my many queries and concerns. I would recommend Mark to an... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend LiveMore mortgages highly enough. I am 68 and run my own business but previous mortgage advisors told me that my income would be ignored because of my age despite the fact I would... See more

Company replied

Rated 5 out of 5 stars

Excellent service from the start. Mark Finan was extremely helpful, kind, and knowledgeable from the start of the process. We are both in our mid 60’s and through several meetings over the phone... See more


Company details

  1. Mortgage Lender

Written by the company

LiveMore exists to challenge the unfair No’s in the mortgage world - because age shouldn’t be a barrier to opportunity. Later life is full of possibilities, from fresh starts to family moments, and people deserve mortgages that support their future, not limit it. That’s why our mission is to help people aged 50 to 90+ live well by giving them access to mortgages designed for the realities of later life. By saying Yes whenever we can, we help our customers live more, for all that’s yet to come. We are a tech-enabled challenger brand helping intermediaries deliver better customer outcomes thanks to our LiveMore Mortgage Matcher® engine, and best-in-class customer service. We are proud to be rated 'excellent' on Trustpilot. LiveMore is authorised and regulated by the Financial Conduct Authority.


Contact info

4.8

Excellent

TrustScore 5 out of 5

287 reviews

5-star
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1-star

No recent history of asking for reviews

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4.8

All reviews

(287)

67 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quality advice

The advice and guidance we received was fantastic. Clear concise and nothing was to much trouble. Any new mortgage process can be stressful, this company and the advisors who we dealt with make it a simple process.

9 April 2024
Rated 2 out of 5 stars

You don’t do what you say you will

I ran the case by my BDM prior to submission. He had it agreed to use income beyond the normal age. He even keyed the income on to the system in the correct way to make sure it worked. Client was very excited he could finally buy instead of rent, found a house, offer accepted, we submitted the case to you exactly as previously discussed. You wouldn’t use the income or lend enough. You overruled the BDM and made us all look stupid. Worst of all you got an older clients hopes up before letting him down.

Shan’t be using you again for anything but the most standard of case where I can’t justify using someone else. Can’t trust your advice.

Only giving more than 1 star as my BDM was apologetic and was quick to respond.

21 March 2024
Rated 4 out of 5 stars

Niche Lender

Once registered I was able to obtain an Illustration and complete an application quickly and without any issues. Communication following submission has been quick and I was kept informed at all stages. Livemore offer products not available through other Lenders which provided a suitable solution for a particular client.

Registering on the other hand was problematic and required a lot of patience. I believe they need to get on top of this asap. All in all I would deal with them again and have found them to be helpful.

14 March 2024
Rated 5 out of 5 stars

Fantastic Mortgage Provider

I am 67 and my wife is 64 and our mortgage expired with our previous lender and it was not prepared to extend the term. So we needed to find a lender that was happy to lend to an older age couple, both still working, one employed and one self employed. Both our age, one being self employed and the fact that our house is timber framed and timber clad posed a challenge and we had pretty much resigned ourselves to the fact that we were going to have to sell our house which we did not want to do.

Our mortgage broker had had searched the market for a new lender without any success until he happened to come across LiveMore Mortgages which had recently been added to his panel and whom he had not used before. LiveMore were happy to give us a mortgage for 11 years with an initial very good 5 year fixed deal and this has now all been sorted and we are delighted.

I have to say that we have had an extremely positive experience with LiveMore and its conveyancing team and the whole transaction was very quick and efficient with first class communication throughout the process.

Thank you LiveMore and I have absolutely no hesitation in recommending your services in the best of terms.

18 March 2024
Unprompted review
Rated 5 out of 5 stars

I found these guys by chance whilst…

I found these guys by chance whilst looking for a mortgage, due to me being at retirement age none of the main stream lenders could help, but initially speaking to Sarah I found her very helpful, cheerful and knowledgeable helping me at every step along the way before passing me onto Lee who also guided me through the final stages until completion.
Both Sarah and Lee definitely earned and deserves the 5 🌟 rating, great job you two.

11 March 2024
Rated 5 out of 5 stars

Wonderful from start to finish

Really happy with how smoothly the process of remortgaging was with LiveMore.
Very friendly, helpful and informative staff. Excellent communication throughout. Much easier and quicker than I expected.
I would have no hesitation in recommending this company

22 February 2024
Rated 5 out of 5 stars

Review for Livemore Mortgages.

From the very 1st phone call that Marcus Lyttle handled to the very end, I couldn't fault anything. Marcus was very thorough from telling me how long the interview will take to coordination with the underwriters, everything was handled in such a way as not to raise anxieties. He kept me informed. After the offer was received, the LMC team kept me updated that I didn't even need to track my case.
I shouldn't forget Lee Miller. Kudos to the entire crew.

5 March 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic!

Live More really came through for us at a time when we were finding it really difficult to get a mortgage. Absolutely brilliant company, highly recommended!

4 March 2024
Rated 5 out of 5 stars

Livemore Mortgages have helped me to "Livemore happily"

Absolutely delighted that I stumbled across this company by accident in my hour of need.

I was in need of a mortgage as the term of my mortgage had finished with my own lender. The company that my mortgage was placed with were being very punitive with me and basically demanded full payment. This caused me a great deal of stress and anxiety. I am 67 years old with a reasonably good credit rating in a well paid job, however every lender that I spoke to said they couldn't help.

I started to search the market and I came across Livemore Mortgages. From start to finish I was supported by Marcus Lytle my caseworker. Marcus was so helpful and very quick to respond getting back to me to give me a progress update on my application. Marcus gave me some hope that Livemore could offer me a mortgage deal. Marcus was a lifesaver. I thought that I may have to sell my home to pay my current lender back. I was very worried.

Marcus answered any questions that I had and he gave me regular updates on how my application was going and he even emailed the lender at my request to let them know that I had a mortgage offer. This gave me some breathing space.

During this stage of the application I was transferred over to Lee Miller in the processing stage Lee really helped me by answering my queries very promptly. This kept the ball rolling and I was not far away from finalising the new mortgage thanks to both Marcus and Lee who worked collaboratively to get my deal done. It was very thorough everything was explained to me and I was offered a few different options. i was able to make an informed choice and I was contacted by a lovely lady Lizzy in the underwriters department. Lizzy finalized matters and was very reassuring to me that my mortgage would be put into place and a conveyancing solicitor will complete the transfer from my previous lender to Livemore.

The solicitor O'Neil Patient Ltd that they recommended was also absolutely brilliant and I didn't pay any costs it was built into my deal. I received a very efficient service and couldn't believe it when I received a txt to say that your mortgage transfer was completed today.

All this hard work was done between Marcus Lee and Lizzy. I received an excellent service from Livemore colleagues and the job was done from start to finish within a matter of 12 weeks.

I feel confident that the advice that I was given was from professionals that had my best interests at heart. I was fearful of going with another company as there are so many other organisations that try to push you into deals that benefit no one but themselves.

I completed on my mortgage on 22nd February, the peace of mind that I have is hard to describe. I have manageable repayments the right term to enable me to repay and I am a very happy customer.

I would definitely recommend Livemore to other people who are looking for a reliable and ethical company.

I personally want to thank Marcus Lee and lizzie for their help. You will never know the difference you have made to my life.

I have money left to enjoy my life and I now feel that I can certainly "Livemore happily"

22 February 2024
Unprompted review
Rated 5 out of 5 stars

The staff are helpful and patience

Everyone was so helpful and didn’t mind spending time going over things if needed. They were very patience and didn’t mind if you went off chatting about something other than the mortgage.
The staff explained really clearly the different mortgage options, making sure each time it was understood what each mortgage was available to you.

15 February 2024

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