LivePlan Reviews 

129
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 83 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the platform for being user-friendly and intuitive, making the complex process of business planning accessible for both new and experienced users. Many appreciate the structured approach and step-by-step guidance, which helps organize thoughts and create professional, detailed business plans. The beneficial AI feature assists in focusing on important aspects and transforming ideas, while financial tools simplify overwhelming projections. However, some customers noted initial navigation difficulties and found certain sections overly complex. A few others felt the AI was weak or provided generic descriptions, requiring more manual effort.

What people talk about most

User experience

Consumers find the user experience to be positive, with many reviewers praising the platform's ease of use... See more

Product

Clients share positive opinions on the product, with many reviewers finding it a great asset for building... See more

Artificial intelligence

Reviewers highlight positive aspects of artificial intelligence, with many finding the AI function very good... See more

Website

Reviewers mention positive feedback about the website, highlighting its ease of use and navigation, which... See more

Service

Customers had ambiguous experiences with service, with some expressing satisfaction, while others reported... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The business plan format is super useful, with helpful instructions. While kind of fun to use, I am wary of the AI aspect. It did help me fill out some of my sections in a professional sounding way,... See more

Company replied

Rated 5 out of 5 stars

Live plan is Intuative. Live plan gave me a great starting point to create my business plan. They have step by sep tool that makes writing an increadibly detailed buissness plan much more accessable... See more

Company replied

Rated 4 out of 5 stars

the program is very helpful. it took me a little while to learn how to navigate it, but overall its pretty easy to use. it is much easier than building a business plan the old fashioned way.

Company replied

Rated 4 out of 5 stars

The AI feature is beneficial. I also like the financial and pitch/presentation sections. This website is valuable for a novice like me who is not very familiar with writing business plans. Moving the... See more

Company replied


Company details

  1. Software company
  2. Business development service
  3. Business management consultant
  4. Business-to-Business service

Written by the company

LivePlan is business planning software trusted by 1 million+ entrepreneurs for simple planning and smarter decisions. It helps small businesses and startups create business plans, forecast financials, research their market, and track performance — whether they're starting up or scaling up. Idea Canvas lets entrepreneurs quickly capture and shape a business concept before committing to a full plan. It's the fastest way to pressure-test an idea, align stakeholders, and decide whether to move forward — without the overhead of building a complete business plan from scratch. Market Research gives business owners access to real industry data to size their market opportunity, benchmark against competitors, and build a strategy backed by facts rather than assumptions. Walk into any investor or lender meeting with credible numbers already built into your plan. From there, LivePlan's step-by-step business plan builder and AI writing assistant — trained on thousands of successful plans and 30+ years of planning expertise — helps entrepreneurs create investor-ready plans and SBA-approved documents in hours, not days. Financial Forecasting eliminates complex spreadsheets with automated, formula-driven projections. Sync QuickBooks or Xero to pull real accounting data directly into LivePlan, then track performance on a live Dashboard that automatically generates charts and graphs for easy stakeholder reporting. Plan Review and the AI Monthly Review take performance tracking to the next level. Each month, LivePlan's AI automatically analyzes your financial forecast against your actual results pulled directly from QuickBooks or Xero — identifying where revenue, expenses, or cash flow are diverging from your plan. Instead of manually reconciling spreadsheets, business owners receive a clear, plain-language breakdown of what's on track, what's off, and what needs attention — so they can make faster, more confident decisions and course-correct before small gaps become costly problems. LivePlan works for any business, at any stage — from validating a brand new idea to managing an established company's growth strategy with confidence.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

129 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(129)

82 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Prof who Loves LivePlan

Very happy professor here. I've used the software to help hundreds of students write business plans in my entrepreneurship and small business management class. I've received top-notch instructional suppport, tailored help for course-specific needs, and warm receptivity to feature requests.

29 May 2024
Unprompted review
LivePlan logo

Reply from LivePlan

Russ, we appreciate you and your feedback. Thanks so much.

Rated 1 out of 5 stars

Liveplan is very basic and simlple so…

Liveplan is very basic and simlple so simple you can't do basic control over forecast in taxes and dividends.
It lets you add pictures but it can't handle that as well giving you errors when you try to download it later.
Very buggy and will take your time away from you, thinking it is going good then to find out one of their many shortcomings ends up costing you twice as much work as you have put in.

They are deceitful saying they have a number, it only directs you to recorded prompts telling you to email them.

I reached out to support and they informed me that your forecast doesn't do several things that I needed to do so they admitted that your app falls short on many Financial aspects that are very regular to getting an investor I am now have to pay extra to somebody else to get this corrected and it is now delayed everything else because of this your services have ended up costing me more problems than helping me I feel bad for the other people that have to go through this experience.

The only option your support told me I had was to pay you guys $500 to fix it.

20 April 2024
Unprompted review
LivePlan logo

Reply from LivePlan

Hi there MR, we're sorry to hear about your experience using LivePlan. You shouldn't have experienced any bugs that would've caused you to have to increase the amount of work you put into your plan. Our customer support team happily addresses any bugs or troubleshooting as needed but nonetheless we'd love to make it up to you. Please reach out to our support team here: https://www.liveplan.com/contact-us

Rated 1 out of 5 stars

Tell you it's $20

Tell you it's $20 - $30 monthly depending on the plan you selected. They charged my card for the entire $360 upfront. I had to submit for a refund.

13 March 2024
Unprompted review
LivePlan logo

Reply from LivePlan

K, we're sorry to hear there was some confusion about our monthly/annual subscriptions. We offer a pay-as-you go, and pay upfront pricing option. We hope our support team was able to help, but if not - please reach out to them here: https://www.liveplan.com/contact-us

Rated 1 out of 5 stars

They tell you it is only £12 a month…

They tell you it is only £12 a month which is a real good deal so I sign up and they charge me for the full 12 months £113.88 it is a very shady move with no transparency. Let your customers know exactly what they are going to pay rather than trying to suck people dry.

5 January 2024
Unprompted review
LivePlan logo

Reply from LivePlan

Hi there Keale, we're never trying to "suck people dry" with the pricing of our product but we do offer a monthly and annual subscription to the software. It sounds like perhaps there was some confusion there and we're really sorry about that.

Rated 1 out of 5 stars

Greedy policy makes me sick.

They use refund only as a sales strategy but never to satisfy a customer. I have realized inside in 24hrs that i forgot and sticked to premium instead of standard one. When i reach to them for a downgrade refund they say they can't do that. I should be able to get a refund if i let them know in less than 48 hours. I was their customer for 3-4 months but this approach is not acceptable, so looking for new alternatives. Hope it worths to lose a customer for only a 20$ for a service im not using.

29 November 2023
Unprompted review
LivePlan logo

Reply from LivePlan

We're sorry to hear about your experience Turkiye and we've surely passed along this feedback to our customer support team.

Rated 5 out of 5 stars

5 on 5 as they really deserve it

5 on 5 as they really deserve it.
I couldn't ask for more.
PS you just need to invest some time to understand how it works but this is not related to them while it is related to the BP itself

5 September 2022
Unprompted review
LivePlan logo

Reply from LivePlan

Thank you for your review Abby - we're so glad to hear you're enjoying LivePlan!

Rated 5 out of 5 stars

LivePlan is a professional tool able to…

LivePlan is a professional tool able to customize and design a perfect business plan by including financial projections. It provides the opportunity to download the final file in DOCX and PDF formats. The unique weaknesses are the no opportunity to export the projections into Excel-based formats.

28 April 2020
Unprompted review
LivePlan logo

Reply from LivePlan

Hi there Alessandro, we wanted to share that we heard your feedback and you are now able to export to .csv. You can read more about this feature here: https://help.paloalto.com/hc/en-us/articles/115000939951-Moving-your-forecast-figures-into-Excel

Show reviews in all languages. (129 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look