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Spiffy - The Happiness Shop Reviews 

161
•
TrustScore 5 out of 5

4.8

Gift shop
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Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exciting and useful products, often highlighting their quality and unique nature, especially items that support mental well-being. Many appreciate the attention to detail in packaging, with orders frequently described as beautifully wrapped and arriving swiftly, often feeling like a gift. The service is consistently rated as excellent, with people noting the caring team, quick communication, and overall reliability of their orders. However, some customers experienced significant issues with order fulfillment and communication, including delayed dispatch and incorrect items. These reviewers also reported difficulties with refunds and a lack of empathy when trying to resolve problems, leading to a very disappointing shopping experience.

What people talk about most

Product

Clients share positive opinions on product quality, often describing items as thoughtfully designed,... See more

Delivery service

Reviewers consistently express satisfaction with the delivery service, frequently highlighting its speed and... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are of good quality,... See more

Service

Customers had positive experiences with service, often describing it as personal, caring, and second to none,... See more

Order

Users describe positive interactions with order, highlighting the ease of ordering, prompt delivery, and good... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Genuinely, I love this little place, my family and I all work in education and this site is a game changer. The products are exciting, useful and really help. The experience of opening a Spiffy pa... See more

Rated 5 out of 5 stars

I’ve been aware of Spiffy since they had their shop in Camarthen and have ordered from them before, so sensing my daughter is a little bit anxious about her imminent start at uni, I thought it wou... See more

Rated 5 out of 5 stars

Love this company and the people who run it. Attention to detail and the personal touch in every order. Supporting a small business is so important and this company go above and beyond to ensure custo... See more

Rated 5 out of 5 stars

Spiffy items are always great quality and do some really unique stationary that can really help when you are struggling with your mental health. The team are caring snd the service is second to none.... See more

Company details

  1. #157 of 375 best companies in Gift shop
  2. #8 of 34 best companies in Mental Health Services
  3. #12 of 28 best companies in Stationery Shop

Written by the company

Spiffy is your helping hand on a journey to true happiness. Whether you're looking for a special gift for a friend or some positive motivation for yourself we have you covered. We pride ourselves on our personal approach, great customer service and top...

Contact info

4.8

Excellent

TrustScore 5 out of 5

161 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.8

All reviews

(161)

73 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

My favourite place to order from

Genuinely, I love this little place, my family and I all work in education and this site is a game changer.
The products are exciting, useful and really help.
The experience of opening a Spiffy parcel is a family-wide excitement. From the lovely message cards to the red tissue paper packaging.
Love it!

15 April 2026
Rated 5 out of 5 stars

Brilliant

Brilliant. I was kept up to date with the progress of my order and i loved every bit of my order.

15 April 2026
Rated 5 out of 5 stars

Spiffy items are always great quality…

Spiffy items are always great quality and do some really unique stationary that can really help when you are struggling with your mental health. The team are caring snd the service is second to none. I truly appreciate the service given and often recommend them to my friends. Thank you, keep up the great work.

9 April 2026
Rated 5 out of 5 stars

Outstanding shop & staff

Outstanding shop & staff. Fantastic products: great range, great quality, great prices. Brilliant service: everything packaged well, sent quickly, great communication.

10 February 2026

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