LIVEWELL Health Reviews 

509
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for their welcoming attitude, deep knowledge, and ability to make everyone feel completely at ease. People also appreciate the seamless booking process and highly tailored treatments that effectively relieve stubborn muscle tension and pain. Though some reviewers noted that certain intensive sports massage sessions could occasionally feel physically uncomfortable, consumers still found the overall results truly beneficial. Reviewers frequently discuss the relaxing atmosphere and clear guidance provided, ensuring visitors understand every step of their recovery journey. Consumers look forward to returning for future appointments because the service consistently delivers wonderful results.

What people talk about most

Service

Clients share profound satisfaction with the service, frequently highlighting professional therapists who... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, extensive... See more

User experience

People report positive experiences with user experience, highlighting how every treatment is bespoke and... See more

Booking process

Consumers find booking process to be a source of great satisfaction, highlighting that the entire procedure... See more

Customer service

Reviewers highlight high satisfaction regarding customer service, frequently praising knowledgeable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Becca and Sophie treated us during our 9 day Tour de France Femmes challenge for Cure Leukaemia. They were a crucial part of my success on this challenge, often giving me three massages a day, morn... See more

Company replied

Rated 5 out of 5 stars

Ben knew exactly where to treat and how to massage it. What was even better was as he went along he worked on giving me hip movement and leg extension which has really helped me move again and be able... See more

Company replied

Rated 5 out of 5 stars

I’ve seen Mike twice now for back, hip and hamstring issues, and both times he’s been brilliant. He really knows what he’s doing — he quickly figured out what was causing the pain and gave me prop... See more

Company replied

Rated 5 out of 5 stars

These folk were at the Great North Swim providing free massages to all the weary and achy swimmers and runners. The staff were delightful, in particular, Nicole who totally soothed my shoulders and ca... See more

Company replied


Company details

  1. Sports Massage Therapist
  2. Fitness and nutrition
  3. Personal Trainer
  4. Physical Therapy Clinic

Written by the company

LIVEWELL is the leading Health and Wellbeing company in the UK and Europe LIVEWELL has been providing a high level of health care to elite sports people, the general public, events and corporate clients since 2012. We have over 120 therapists across the UK servicing clients in the way of Massage, Fitness, Physiotherapy, Nutrition and much more. We also provide pre and post event recovery services to over 220 events across the UK and Europe and also provide wellbeing services to more than 450 corporate clients across the UK. With a Head Office based in Birmingham we have a great central location of which we can service all our clients across the UK. All of our therapists are some of the highest qualified sports massage and soft tissue specialists in their fields with a minimum of 3 years university education and degree behind them. The vast majority of our therapists then go on to do a further 1 or 2 years taking their soft tissue specialisms to levels 4 and 5, meaning they are in the best place to help you with your injuries or to help you maintain your sport injury free. With our expertise our clients agree they get the very best service through LIVEWELL for every eventuality they may come across in general day to day life.


Contact info

4.9

Excellent

TrustScore 5 out of 5

509 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(509)

93 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Always have a fantastic service

Always have a fantastic service, Steven is very knowledgable and will adapt the sports massage to suit my needs.

12 October 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Amy 😊 always a pleasure to see you!

Rated 5 out of 5 stars

Great Experience

I had an amazing experience with Livewell Health! The therapist (Hannah) really listened to our needs.
We had two days of chair workplace massage. Our teams left feeling completely relaxed and pain-free!
Everyone was super professional when making the booking and all our questions were answered quickly.

We look forward to booking more in!

10 October 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much for such a lovely review! We can't wait to see you and your team again! 😄

Rated 5 out of 5 stars

Livewell Health was easy to book

Livewell Health was easy to book, they also managed to get me in earlier which was a bonus. Hannah in Sutton Coldfield was very good, pinpointed all the areas of my shoulder pain, professional service, highly recommended.

5 October 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Hi Darren, thank you so much for such a lovely review ! 😊

Rated 5 out of 5 stars

Awesome Practitioners

I've been suffering from really bad muscular pain post cancer treatment, so I've been using Livewell for a while now. Liam Wilde in particular is an awesome practitioner who is very professional, friendly and knowledgable. He's given me stretches and exercises to follow which are helping me strength my overall body which will also help reduce my pains. 100% recommend Livewell and Liam for any issues you may have!

10 September 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Kav!!

Rated 5 out of 5 stars

Great massage

Great massage that instantly eased my back pain! Would highly recommend.

23 September 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thannk you so much George! :)

Rated 5 out of 5 stars

Steve was recommended after hernia…

Steve was recommended after hernia repair surgery. He was highly professional and you can tell he is at the top of what he does. He explained everything in great detail and I definitely will be going back for any future problems and highly recommended.

9 September 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Craig!

Rated 5 out of 5 stars

Steve was amazing- I have a lot of…

Steve was amazing- I have a lot of tension in my neck and shoulders. He was clearly very knowledgeable and the acupuncture/ massage combo was brilliant

8 August 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Hannah that is a lovely review! 😊

Rated 5 out of 5 stars

Honestly amazing

Honestly amazing, eased my pain and felt a lot more relaxed. So worth it, will 100% using more often

7 August 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Cassie!

Rated 5 out of 5 stars

Fixing the neck

Josh is very attentive and focuses on the pressure points to receive the tension. Only had 2 sessions, however already making a difference. Booked in for another session in August.

24 July 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much for the lovely review 😊👌

Rated 5 out of 5 stars

super quick to get here

super quick to get here. the service was 10/10 found the problem straight away. 👍👍

22 July 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Josh!

Rated 5 out of 5 stars

Excellent deep tissue massage

Excellent deep tissue massage, from Leon.. Very professional arrived on time. Excellent initial consultation approachable and polite throughout the treatment and massage will definitely rebook . My dad had Instant relief from muscular soreness in his shoulder he was able to disband the knots and relieve this lower back-pain and calf…

4 July 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much for such a lovely review 😄👌

Rated 5 out of 5 stars

A trustworthy genuine organisation- Alexandra was absolutely fantastic and very professional

A trustworthy, reliable organisation. Alexandra was absolutely fantastic. Despite being at a 4 day long corporate event she arrived an hour early for the massage at my home which was much appreciated. Alexandra was well equipped, very polite and patient despite my appointment being in the late evening. The customer service was also great. I really enjoyed my massage and the conversation.
The massage was absolutely amazing and I felt my requirements were addressed perfectly. I will most definitely be booking a massage again in the next few weeks. I highly recommend Live Well Health and Alexandra. A kind, hardworking individual.

I was kept up to date from the minute I booked my appointment through the main contact line. Alexandra then sent me an email herself to confirm the time/date and a few other appointment details. Many thanks again and hopefully see you soon :)!

28 June 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much for such a lovely and detailed review, it is of course lovely to get such positive reviews, to know we are doing what we can to make your experience a special one... but to see how much time you have taken out of your own busy schedule to do this, is extra special. Thank you very much! ❤️🌟

Rated 5 out of 5 stars

Sports massage

First ever sports massage with Val and highly recommend! Felt comfortable and really eased my pain on my shoulders and back. Will be booking again!

3 June 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Karishma!

Rated 5 out of 5 stars

Highly Recommended Five Star Massage Experience

Hollie my massage theraspist was absolutely phenomenal. She came to my home and was exceptionally professional, caring and attentive. Hollie put me completely at ease and was really chatty and relatable. My massage was just divine, I felt relaxed and revitalised at the same time. I had a few knots from a sport's injury and Hollie competently massaged them out. Nothing was too much trouble for her. She happily answered all my questions. I just can't wait to book Hollie again. Do not hesitate to book a massage with Livewell and Hollie you definitely will not regret it. Five star luxury service. Highly recommended ⭐️⭐️⭐️⭐️⭐️

28 May 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Sophie ! That is a lovely review !

Rated 5 out of 5 stars

Used live well before

Used live well before, they are excellent and very professional.

Liam was excellent, I had a very tight calf and hamstring which felt amazing after the massage and my wife had a sore/tight back which also felt lots better after the physio massage.

Thanks again!

9 May 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you very much Kamran!

Rated 5 out of 5 stars

Great session

First massage and cupping session with Liam completed. He was professional made me feel at ease. He was super chatty which made it less stressful. He gave me great some advice to prevent issues in the future. Would definitely recommend him!

8 May 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you so much Sarah for such a wonderful review. We will be sure to pass on your review to him directly 🙂

Rated 5 out of 5 stars

Relaxing deep tissue massage!!

I was really impressed with Callum and the deep tissue massage I had a few days ago. Callum made me feel at ease, and we chatted throughout which I didn’t mind. Callum made sure to check in with me if the pressure is ok or if I have any pain. Great guy, I wish him all the best for the future and look forward to booking in with him again soon. Thank you!!

3 May 2024
Unprompted review
LIVEWELL Health logo

Reply from LIVEWELL Health

Thank you Linda! 😊

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