I’ve been using Living-Water Ltd for almost 4 years. They have been very efficient and have always gone the extra mile for my gym’s water supply. Pricing is very reasonable and I would highly recommen... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Amazing service! I ran out of water and texted them on a Sunday. They responded right away and had my water delivered by Monday. If that’s not amazing customer service, I don’t know what is. Highly... See more
Company replied
Just a very good company that delivers when you need it been with living water a fair time now and they have proved to be much better than the previous company who came when they felt like it
Company replied
Great service! We have stayed with Living Water for more than half a decade, since their service is always helpful and reliable. This applies to everyone from their staff with whom we speak regularl... See more
Company replied
Company details
- #2 of 4 best companies in Bottled water supplier
- #1 of 3 best companies in Drinking-Water Fountain
- #9 of 17 best companies in Office Supplies Store
- #2 of 4 best companies in Office equipment rental company
- #13 of 27 best companies in Water Filter Supplier
Written by the company
Living-Water Ltd is London’s leading independent supplier of water coolers and bottled water delivery services for offices and homes across Greater London and throughout the UK. We provide premium natural spring water in 18.9-litre bottles and offer an extensive range of bottled water coolers, mains-fed water dispensers, and instant hot-water taps — all available to buy or rent. Our mission is simple: to deliver clean, great-tasting water with exceptional service, transparent pricing, and the fastest response times in the industry. Whether you need a reliable hydration solution for a busy office, a gym, or your home, switching to Living-Water is easy. We’ll help you reduce costs, change supplier smoothly, and find the perfect cooler for your space. What sets us apart is our commitment to quality and hygiene. Every cooler we supply is fitted with the latest WaterTrail™ and carbon-filtration technology to ensure pure, refreshing water every time. Backed by a passionate team, nationwide coverage, and regular maintenance schedules, we’re proud to provide the most dependable water-cooler service in London — keeping businesses and households hydrated, sustainably and reliably.
Contact info
Unit 1, 55 Weir Road,, SW19 8UG, Wimbledon, United Kingdom
- 02031399051
- info@living-water.co.uk
- living-water.co.uk
4.7
Excellent
187 reviews
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Replied to 100% of negative reviews
Typically replies within 24 hours
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Got a comment from the management right…
Got a comment from the management right after my 1st review and wanting to cancel the service. I gave my user name and phone number. No update. I called them and spoke to someone name Samantha Price (who first signed me up for subscription service) and told me that my cancellation will take 3 months as this is the first time hearing about it.
I gave them the email that I sent and told her I have been complaining about wanting to end the service for quite some time. Either from email, review on trust pilot, google review, you name it. I want to end my subscription. She told me she will check back and let me know. One week past and still no update. I even specifically told them if there's still no update, I will go to the trade and commerce as I need to make an official report on this business.
2 September 2018
Unprompted review
Reply from Living-Water Ltd
Sadly we didnt reply to this complaint at the time but what I do know is that like all rental businesses we have a written contract with all our customers that is very clear that either party can cancel by giving 3 months notice. This is the minimum any rental business will require, be it your sky sports package, gas supply, etc and is not unreasonable or onerous as you make out. We always accept a customers initial email of cancellation as the starting time for the cancellation period to commence, regardless of when it is confirmed as often customers may send their email to our accounts or sales teams and it can be missed among the volume of emails. However, this cancellation to be effective must be in writing (email or registered post) so there is no misunderstanding of timeframes.
Clearly that you have taken the time to write two very bad reviews you must have been seriously disgruntled and I apologise if our team failed to address your queries in time. Being a residential customer puts huge pressure on our delivery systems as we are not Ocado with a delivery driver in your road every day, but a water delivery company fitting your delivery within an area delivery.
Owing to residential customers being out at delivery times we may agree to leave water deliveries either with a neighbour or in an agreed place such as outside the front door. This is always a last resort but preferred by the vast majority of customers.
In terms of bottle deposits, these are charged when delivered and when picked up, and provided they are returned we do not benefit in any way. Because they are environmentally friendly being reuseable they are expensive to buy and represent a fixed asset that is depreciated over time and we need to be sure they are returned. Further to your complaint, with our new contracts for the past 18 months we no longer charge bottle deposits other than in the first months deliveries to avoid any problems of bottle build up as you describe, and being charged forward large amounts for deposits (even though they were subsequently being given back).
Disappointed
The company were quick to answer our sales related enquiries. However, once we had signed the agreement, things deteriorated quickly and it took a very long time to get the water cooler installed, with us having to chase multiple times. Once the water cooler was finally installed, we had some issues with it and requested a call out which again took months. When the engineer finally came out, it was without any notice from the company, and it turns out that the initial installer had not put the water filters in, which means that we were drinking unfiltered water for months. We were promised a full response and resolution by the sales agent, citing that she would personally be discussing the matter with the director of the company, however, we never heard anything from them again.
27 October 2017
Unprompted review
Fast Delivery and Fantastic Experience
The Living Water system is available in either counter top and I was very satisfied with use of this company services .fast Delivery and Fantastic Experience
8 October 2015
Unprompted review
Reply from Living-Water Ltd
Dear Geor,
Thank you for your review.
We are glad that you like our service and fast delivery.
Living-Water team
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