Should be renamed to livinghell. Horrible company. Recently submitted my clearance for Canada bound shipment & waited at the border for 17 hours. They have not processed my request until the last... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This Brokerage does NOT deserve to hold a "customs broker" license as they don't honor it!! Absolutely the worst!! They have uneducated/untrained ppl who can barely put two English words together,... See more
Company replied
Another crossing, another problem. I almost want to cry when I see Livingston's name on paperwork. Two days of sitting. I called, I resent completely legible paperwork, and just got told today it's... See more
Company replied
Absolutely the worst company I've ever dealt with. We use their ACE/ACI software Smartborder and they have someone manually inputting credit card payments who doesn't work for Livingston. They used... See more
Company replied
The worst of the worst, been here a day, went to the office to ask to be cleared they say need more information, asked what information and the dumb old lady just answered more information about the... See more
Company replied
Transported my vehicle from Quebec to Edmonton, damaged it in the process and so far are refusing to fix it. I guess if they don't damage it, you are okay, but if they do, don't expect them to fix it.... See more
Company replied
one of the worst broker ever. Takes alot of time to clear the border this is my 8th time in this week they said they dont receive the papers and passing responsibilities to one another team members ev... See more
Company replied
Don't be fooled by them responding here, or even when they respond to your emails or phone calls. Message after message passing responsibility and assuring me someone else (other than the person email... See more
Company replied
DO NOT DEAL WITH LIVINGSTON - having to call the PCC is a nightmare. You can't talk to who you need to. Good luck getting your PARS/PAPS cleared if you come into problems. They are supposed to cont... See more
Company replied
I asked them to quote on the re-importing of a US-made car from Canada back to the US. A simple and easy job that every other mover had no problem quoting. Michel at Livingston was completel... See more
Company replied
Everything is wrong almost every time!If we are lucky to get someone who is doing his job,paperwork is cleared on time or they send us info if something is missing. That is maybe 10% chance! They do... See more
Company replied
For 30 years, I have the the EXTREME DISPLEASURE, OF DEALING WITH SUCH A CORRUPT, UNPROFESSIOMAL USELESS ORGANIZATION. THEY must be funded by the mob, because it defies explanation how they can st... See more
Company replied
I used Livingston 2 times in the past to transport a vehicle across Canada, with no issues, unfortunately this time I am having a very bad experience, its funny how when you request a quote you get it... See more
Company replied
Continuous issues with this company doing their job. Paperwork was submitted at 3:00 p.m. it is now 5:00 a.m the next day and it's still hasn't been processed or even put into their system. This has h... See more
Company replied
Probably the worst customs broker anyone has dealt with! 6-8 hours and still not cleared when driver has been at the border---Like seriously man! Told the customer to change the broker as this is not... See more
Company replied
Terrible, and the most unprofessional company. 0 help and always in conversation, you feel they are paying you, not vs. especially person with the name Amy Wei
Company replied
They received our paper work since yesterday 5.22 pm and today is 5 am. I already called them 3 times and since last night and they are still flagging the shipment since 8 pm last night. They don't ev... See more
Company replied
It's a waste of time, 3 months to have the papers correct, when they promised it will take just a few days. Then, once you're in the middle of the process they don't get you back. Their team of e... See more
Company replied
Impossible to get through to them on the phone. They seem to think customers' time has no value. Such arrogant incompetence. I wouldn't touch them with a barge pole.
Company replied
Unresponsive and bad customer service. Untrained staff that submits and Entry Summary of a different amount but submits duty debit statement for a mych higher amount. Very bad customer Service Staff... See more
Company replied
Our experience since then has been disappointing. When it came time to perform their core responsibility—customs clearance—the communication ceased almost entirely. Despite multiple follow-ups an... See more
Company replied
10 hours and still waiting for them to process my paperwork they keep telling me I'm in the query. Why does anyone use this broker
Company replied
Their services agreement states that Livingston International have and take no responsibility for any errors or resulting damages as all responsibility for filings, payments, actions taken, etc. lay w... See more
Company replied
I'm truly appalled at how bad Livingston International is at their jobs. Last winter, I needed a customs broker to receive a machine shipment from overseas. At first, they seemed legit,... See more
Company replied
The staff at Livingston at Branch 445 are a amazing. We deal with Nichole almost daily, but the rest of the staff are equally awesome. Nichole is always quick to get back to us if there is an issue,... See more
Company replied
We have worked with Livingston for imports to Canada for many years. The Team assigned to our Company go above and beyond for our company and our shipments. My hat goes off to Nichole Brabant and th... See more
Company replied
Dropped off my Mini Cooper to the Toronto location on Thursday May 22 and Danielle and Nolan were so friendly, helpful and amazing. Nolan went above and beyond, trying to get my license plate... See more
Company replied
The people at Livingston have been excellent to deal with, it is usually Nicole we deal with or someone at branch 445. They are always pleasant on the phone and likely the most helpful people to deal.... See more
Company replied
Sunday, July 6, 2025, the holiday weekend, Greg Clarke of Livingston International, Sarnia office went beyond the call of duty to assist me and my semi-truck driver in crossing the border. We had pape... See more
Company replied
Thanks for letting me talk about Oldcastle/Branch 445. I cannot count the number of times they have stepped up and stepped in to resolve issues for our mutual clients over the past several years. Any... See more
Company replied
The team at Branch 445 Livingston go above and beyond to get shipments cleared into Canada with minimal delay. Very helpful for an LTL carrier that does daily and frequent crossings!
Company replied
Nicole Brabrant and the team from Branch 445 at Livingston do an amazing job for us every day. Nicole always keeps us in the loop if there are issues with our PARS and always jumps on our loads right... See more
Company replied
Branch 451 does good work and is top of their game. Melissa is truly one out of a million she always helps out when needed the most and stays on top of all matters until they are resolved by the one o... See more
Company replied
You have a couple of amazing release agents Anita Condon and Jailani Rozina. They both go above and beyond to help in any way possible. They are greatly appreciated.
Company replied
We have been working with Livingstone since the dark days of COVID and cannot fault them. Comprehensive product range, highly competitive pricing, excellent customer service and fulfilment. They provi... See more
Company replied
For years, Tracey at the Lansdowne office has been there looking out for us. Quick, efficient and professional. The best I've worked with.
Company replied
NICOLE BRABANT AT BRANCH 445 IS SUPER HELPFUL AND QUICK WITH GETTING OUR PARS PROCESSED. CAN'T BEAT THE SERVICE SHE PROVIDES!
Company replied
Branch 451 Sarnia team is a great group of people, they are always willing to help and go beyond their expectations to assist with any issue. I have been dealing with this office for over 9 years and... See more
Company replied
Thank you very much for everything.Your people in the office and the driver were great to work with.My wife Heather who was with the car said the driver(Paul)was great!I am a Teamster driver in film... See more
Company replied
Melissa, was very helpful with our customs issue. State the problem and a resolution need.
Company replied
Today I had an outstanding experience with Mary-Ann McDowell while dealing with a held shipment going into Canada. From the moment she answered, she was incredibly professional, empathetic, and effici... See more
Company replied
Nicole Brabant @ branch 445 and Livingston are an awesome team to work with! They work with us and get things done quickly!!
Company replied
NICOLE BRABANT and Branch 445 is very helpful and provide prompt response.
Company replied
the people were very helpful and caught my mistake and had the paperwork cleared in a timely
Company replied
Nicole was prompt, professional , knowledgeable ,polite and responsive all her efforts are greatly appreciated.
Company replied
Company details
Information provided by various external sources
Livingston International simplifies the complexities of importing and exporting, giving businesses the freedom to focus on their core functions. From clearing single shipments to managing global supply chains, clients in North America and across the globe turn to Livingston for world-class customs brokerage, trade consulting, global trade management and freight forwarding solutions. Our clients also rely on us for innovative technology solutions, including the TradeSphere® suite of automation software. Because the world of customs and trade is constantly changing, Livingston’s brokerage and compliance solutions are tailored to meet the unique needs of today’s businesses. No matter the size of your shipment or the location of your supply chain partners, our solutions are flexible and scalable to fit your requirements. To learn more about Livingston and our services, visit www.livingstonintl.com.
Contact info
The West Mall 405, M9C 5J5, Toronto, Canada
- livingstonintl.com
2.4
Poor
989 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Can’t get border clearance on time
Can’t get border clearance on time. You have to wait at border for long hours.
10 October 2022
Unprompted review
Reply from Livingston International
Hi Desh,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
I WISH I COULD GIVE NEGATIVE STAR
I WISH I COULD GIVE NEGATIVE STAR
HORRIBLE EXPERIENCE WITH LIVINGSTON THEY LIED, THEY SAID YOUR SHIPMENT PROCESSING EXPEDITED, BUT THE DRIVER ALWAYS HAVE TO WAIT FOR LONG 10-12 HOURS AT THE BORDER.
PLEASE DON'T TRUST LIVINGSTON AT ALL
30 September 2022
Unprompted review
Reply from Livingston International
Hi Knight Rider,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Missclassified Tariffs and Don't Care about their Clients.
We used Livingston for approximately 14 years, both for customs clearance and freight services. Livingston improperly classified our tariff codes and failed to follow the written instructions on our account, causing our company to pay the CBSA $110,000 in duties. Unfortunately, there was no recourse because the importer is ultimately reposnsible for tariff classification. It would have been nice if their CSR and account managers had been more diligent and followed the written instructions on our account. Lessons were learned on our part. I don't recommend Livingston and would highly suggest changing brokers immediately because of their poor service and lack of attention to their clients needs. They may respond to this review with a cookie cutter message, but the fact of the matter is, I will never recommend them to anyone nor say anything positive about the company for my entire life.
1 October 2021
Unprompted review
Reply from Livingston International
Hi John,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Please go out of business and save us…
Please go out of business and save us drivers please
22 September 2022
Unprompted review
Reply from Livingston International
Hi Navi,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
You know what NOW
You know what ...............
Their system for PARS is down again
This is like 5th - 6th time this year. can't believe why we are using them
There are lot of the other customs broker
Drivers stuck for 24 hours
Seriously!
21 September 2022
Unprompted review
Reply from Livingston International
Hi Manjinder,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Terrible customer service and soooo…
Terrible customer service and soooo many system issues. Drivers are always stuck at the border when livingston is the broker..customers please, DON'T USE LIVINGSTON
21 September 2022
Unprompted review
Reply from Livingston International
Hi Didar,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Seems like Livingston doesn’t care…
Seems like Livingston doesn’t care about the reviews. People who do business with them doesn’t read the reviews. 6 hours and no team is assigned to the shipment. Driver contact centre, who are those people?? They have no answer for anything ever, keeps reading the same script. Why do you even exist Livingston??
12 September 2022
Unprompted review
Reply from Livingston International
Hi Happy,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
i wish i can give them zero star
i wish i can give them zero star. what an terrible broker. government should initiate and close this brokerage asap. they are wasting lot of carrier time. not sure why customer hire this kind of worst broker for clearance. there is lot of broker available who are reliable.
12 September 2022
Unprompted review
Reply from Livingston International
Hi Charter Carrier Group Ltd,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Often we are having to contact the call…
Often we are having to contact the call center many times just to get shipment started. Weekends/evenings are almost impossible any clearances processed. Average is 12-20 hours for a shipment to be started and processed on the weekend/evenings.
1 September 2022
Reply from Livingston International
Hi Brockville Ace,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
I tell customers to switch brokers ASAP!!
THE WORST EVER! NO CUSTOMER SERVICE! THEY DON'T CARE ABOUT OTHER PEOPLE OR THEIR CUSTOMERS. LIVINGSTON (WITHOUT THAT SHUT DOWN LAST WEEK) COSTS THEIR CUSTOMERS WAIT TIME FROM CARRIERS. LINE SHUT DOWNS BECAUSE THEY ARE NOT LOGICAL OR CARE ABOUT ANYONE! THE PCC IS USELESS AND THEY TAKE THE BRUNT OF IT. THE PCC HAVE BEEN INSTRUCTEDT TO BLOW PEOPLE OFF AND GET YELLED AT. I KNOW. I'VE DONE IT!!!
I AM CURRENTLY ON HOLD FOR THE 2ND TIME FOR 11 MINUTES NOW AFTER BEING BOOTED OUT OF THE SYSTEM BEING ON HOLD FOR OVER 15 MINUTES.
I HAD A NEW CUSTOMER TELL ME THAT THEIR LIVINGSTON REP DIDN'T HAVE TIME TO SET THEM UP IN THEIR SYSTEM THAT DAY. THIS CUSTOMER HAD ALREADY BEEN WORKING WITH THEM TO DO SO DAYS BEFORE AND COULDN'T GET HIS FREIGHT CLEARED. WASN'T A ONE TIME LOAD EITHER. I RECOMMENDED ANOTHER BROKER AND HE GOT SETUP AND CUSTOMS CLEARANCE OF HIS FREIGHT IN A FEW HOURS.
LIVINGSTON. CLOSE YOUR DOORS!!! YOU HAVE NOT DONE ANYTHING TO CLEAN UP YOUR REPUTATION AND YOU DON'T CARE TOO.
I REFER MY CUSTOMERS TO BUCKLAND.
10 MINUTES LATER - I JUST CONVERTED ANOTHER CUSTOMER OF YOURS.
23 August 2022
Unprompted review
Reply from Livingston International
Hi Carly,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
I have 16 year trucking experience but…
I have 16 year trucking experience but the worst broker i ever faced is Livingston !! Every single load is for clear over 7 hours ! Every single time I call this broker an operator refer to mysterious team which is working doing the best 🤬
If this is the "best" what is the worst ???? Some time they refer to slow system operating or down of system.
I apologize for my french but burn in hell livingston!!!!!
23 August 2022
Unprompted review
Reply from Livingston International
Hi Alex,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Need an earthquake that would destroy…
Need an earthquake that would destroy everyone and everything in livingstons buildings so this company can stop existing. That would be a blessing from god. Carriers need to grow some balls and charge customers extra 300 dollars if livingston is broker. That will make customers switch their brokers fast.
21 August 2022
Unprompted review
Reply from Livingston International
Hello,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
TERRIBLE BROKER
What an absolute terrible customs broker. Every load I have ever entered with them is either botched, or leave my drivers sitting and waiting for HOURS or even DAYS before the load is cleared. Time is money and these guys done give one you know what about the fact that product needs to move. This is the ONLY customs broker that has ever given me a problem. Anyone else I have processed documents with gets the loads clear within an hour. Quite surprising these people are still in operation with the reputation they have.
20 August 2022
Unprompted review
Reply from Livingston International
Hi Tracy,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
WORST BROKER
Please use my google review. Stay away if you want customer service. 36 hours of calling every 15 minutes asking them what they need since they never call the client and advise them that they have issues or are missing documents.
18 August 2022
Unprompted review
Reply from Livingston International
Hi Gabriel,
We would like to extend our sincerest apologies concerning all the issues that you have faced. We have received your email and it has already been forwarded to the concerned team. They are working on it and will surely get back to you soon.
Regards,
Livingston International
This is very much frustrating.
This is very much frustrating.
They don’t receive the paperwork on time .
If we send 100 times then they receive
They don’t clear the shipments on time
Drivers end up sitting even 2days at border
Its so disgusting
17 August 2022
Unprompted review
Reply from Livingston International
Hi Alcor,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
The worst excuse for a broker ever
The worst excuse for a broker ever. A simple, everyday shipment from a regular customer... Over 36 after paperwork submitted, still no activity to process the paperwork?!
Finally, after many phone calls, "okay, paperwork is processed, ready to send to customs"... over 5 hours later, still "ready to send to customs", but nothing happening?!
Paperwork is "good" according to Livingston reps, but now in "administrative hold" indefinitely.
And they call themselves a CUSTOMS BROKER???? This is beyond ridiculous. They should be forced to SHUT DOWN and reimburse the people waiting for them to do their job! I will gladly join a class-action lawsuit against this pathetic excuse for a business.
Why doesn't someone look into this horrible customer service at exorbitant prices? They leave trucks and shipments in limbo without recourse! Why doesn't someone make them pay, like Rogers was made to pay!
13 August 2022
Unprompted review
Reply from Livingston International
Hi Penny,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst Worst Worst brokers ever existed
Worst Worst Worst brokers ever existed. please DO NOT work with them. They take forever to clear the shipments and rude staff. If there was negative stars I would have gone for that
12 August 2022
Unprompted review
Reply from Livingston International
Hi Vik,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Even after they claim their outage has…
Even after they claim their outage has been resolved. It has been more than a week. Customer gets a regular load with these guys. And suddenly they say their account has been closed since february.
And they tell me this at 11pm in night. Driver has been stuck at border since 1.00pm in the after noon and at night they remember ohh the account is closed .i have been tolerating their lies and bulls**t from years . Ia m no longer picking up a load that has custom broker as livingston. Rather wait and pick up and another load than deal with their lies.
10 August 2022
Unprompted review
Reply from Livingston International
Hi Annonymous,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Worst custom broker …
If you are looking for worst custom broker you search ends here. I never seen worst broker then Livingston.
If you pick a load with Livingston custom broker be ready for Layover at border. There waiting time starts from 9-24 hours for custom clearance.They don’t know about the value of time, hours of regulation in logbook, appointment times. Everytime my drivers wait at border minimum 15 hours, I am stop pickup loads with Livingston custom broker.
10 August 2022
Unprompted review
Reply from Livingston International
Hi Simmi,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
Livingston is the worse brokrege
Livingston is the worse brokrege
I will not pick any load if Livingston is the broker, first of all they don’t pick a phone anyway from now i will start $350 extra from customer if is Livingston is custom broker
9 August 2022
Unprompted review
Reply from Livingston International
Hi Arvind,
We’re sorry to hear you’ve had a negative experience. We recently experienced a now-resolved systems outage that caused a delay in customs clearances for some clients. As we continue to work through the backlog, please visit our microsite at https://www3.livingstonintl.com/cr/en/system-updates/ for updates to our systems restoration and border conditions.
If your matter is unrelated to the systems outage, please allow us to make things right by providing us more information on websupport@livingstonintl.com. Please include all the details possible: full name, address, business email id, account name, country, service/product used. We look forward to hearing from you and earning you back your business.
We regret any inconvenience this has caused.
Regards,
Livingston International
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