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Review summary

Created with AI, based on recent reviews

Evaluating 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the quality of the products, finding them effective and well-made. Many highlight the excellent customer service, describing staff as kind, helpful, and responsive. The delivery service is frequently commended for its speed and efficiency, with many people receiving their orders quickly and intact. However, some people were dissatisfied with their order experience, citing issues with incorrect shipments or unhelpful customer service when problems arose. A few other people also felt that shipping could be inconsistent, with some deliveries taking longer than expected due to changes in shipping carriers.

What people talk about most

Product

Clients share positive opinions on product quality and availability. Many reviewers praise the high-quality... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast... See more

Order

Customers had ambiguous experiences with order. Many reviewers praise the ease of placing orders, quick... See more

Quality

Users describe positive interactions with quality. Many customers praise the high quality of products, noting... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers consistently praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I like your wide variety of quality supplies and find these products to be reasonably priced. I recently went on auto delivery and spoke with a representative (I believe her name was Amanda) needing... See more

Rated 5 out of 5 stars

My goodness. What a wonderful adult diapering company you are!!!! We bought 4 packages of the big overnight diapers from you and we have 1 package and a half left. My patient passed away last Monday.... See more

Rated 5 out of 5 stars

Oh my gosh, I love this store! My products are consistently in stock and the ordering process is easy. And, not only does my order arrive quickly, but to see everything packaged so nicely, useable and... See more

Company replied

Rated 5 out of 5 stars

I have ordered from LLMedico for several yrs. I would highly recommend them. I once thought there was a problem with my order until I realized it had nothing to do with the company. It was my erro... See more


Company details

  1. Medical supply store

Written by the company

LL Medico has been supplying incontinence and personal healthcare products to customers for over 30 years since its founding in 1993. Based in Ambler, Pennsylvania, this small, family-owned retail business has established itself as a leading online supplier of home healthcare and medical products. We specialize in a wide range of products including adult diapers, catheters, wheelchairs, pads, mattress covers, mobility aids, and more. Shopping our online catalog offers discretion and protection that customers will not find shopping in a store, with fast 1-3 day shipping on every order. LL Medico is BBB accredited and was recognized as an Inc. 5000 honoree in 2023, demonstrating significant growth and business excellence. We pride ourselves on offering high-quality healthcare products at affordable prices while maintaining exceptional customer service. Our continuously updated, hassle-free, secure online store is always open, seven days a week, providing convenient access to essential healthcare supplies with the dignity and privacy customers deserve.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

399 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Fast shipping and great service

Fast shipping and great service. The diaper and plastic pants that I have used are of great quality and work very well. Will order again and recommend them to any one that ask me where I shop...

22 October 2018
Unprompted review
Rated 4 out of 5 stars

Better than I hoped for

These fit well and the sizing seems to be accurate. I haven’t had any "accidents" so I can’t speak to their absorbency. But I would recommend these to anyone in need of this product.

8 October 2018
Unprompted review
Rated 5 out of 5 stars

Cool beans

Cool beans, guys. Keep up the good work and keep your variety of products high.

3 October 2018
Unprompted review
Rated 5 out of 5 stars

I have placed only 3 orders with…

I have placed only 3 orders with LLMedico and orders were always promptly sent to me. I did have one order which was wrong product but when brought to their attention it was promptly replaced with what I had ordered their customer service is exceptional.
Their prices are reasonable with a good product line and plan on doing more business with them in the future. 😎👍

18 September 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thanks for the very nice review Fred and we're glad to hear you're happy with your purchases. Have a great day and we look forward to serving you in the future 👍 - Alex & Heather

Rated 5 out of 5 stars

MY NAME IS POLLY ~ I'M GIRLFRIEND…

MY NAME IS POLLY ~ I'M GIRLFRIEND CAREGIVER FOR RALPH ~ THE PLASTIC PULL UP UNDER-PANTS THAT HE WEARS OVER HIS ABSORBENT UNDERWEAR ~ FOR THE LAST 3 NIGHTS ~ ARE THE REASON THAT THIS IS THE FIRST TIME THAT HIS OUTER CLOTHING IS DRY WHEN HE WAKES UP IN THE MORNING ~ YIPPY YI YAY !!! ~ RATHER THAN 3-4 LOADS OF LAUNDRY A WEEK ~ MAYBE I'LL ONLY HAVE TO DO 2 LOADS ~ THANKS A BUNCH

14 September 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Wow, this is great news! Happy to hear we could help in a small way. - Alex & Heather

Rated 5 out of 5 stars

Great Customer Service

The item I ordered was out of stock,
Initially I gave a bad review.

I had a response within 5 mins from the owners.

Check your spam folder...
They sent an email explaining the alternatives that were available.

Excellent customer service.

14 September 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thanks so much for the updated review! We really appreciate it and hope to see you back with us in the future. - Alex

Rated 5 out of 5 stars

Very satisfied customer…

My orders were processed quickly and delivered in one day, My questions were answered promptly, and Heather gave 200% effort to make me satisfied with my purchases.
Very impressive and most kind, I can't thank them enough.

5 September 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you for the fantastic review! We love to hear that our customers are happy with not only our products but the customer service we provide! Thank you for the great feedback, we really appreciate it! -Heather Jensen

Rated 5 out of 5 stars

#1 customer service

Competitive pricing, great selection and outstanding customer service is what keeps me coming back to LLMEDICO.

4 September 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you for the wonderful review, David! We are so pleased to hear you are happy with our customer service! We truly try our hardest! Have a wonderful day!
-Heather Jensen

Rated 5 out of 5 stars

the products was delivered in excellent…

the products was delivered in excellent condition very quickly. Heather Jensen was able to handle a product size matter so remarkably fast and well, I received my order in just 2 days.I have made several orders and everything is top quality and the service is top-notch

1 September 2018
Unprompted review
LL Medico logo

Reply from LL Medico

Thank you so much for the review James! I am always here to help with any issues or concerns! Thank you for shopping with us! -Heather Jensen

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