Lloyds Bank Reviews 11,190

Bav has been extremely helpful with all matters related to our accounts. She assisted both my wife and me in opening our savings accounts quickly and efficiently. She also provided valuable advice regarding credit card applications. Bav is professional, friendly, and always willing to help.

I visited the Merthyr Tydfil Branch, i needed advice about my account.
Spoke with Julie who was working on customer service, she has assisted me before . Julie is very professional and knowledgeable about Banking Products & Services .

Does this Bank actually want my business? It appears to be stuck in the '80s and by that I mean the 1880s. First I complete an application for a community account. They decline it because they can't read the signature despite the fact their software accepted it. I asked them to give me back the application so that I can adjust the signature or simply send them a new signature. Can't do that. Computer says no. Once it's declined it's declined. Unbelievable. No sensible fiscal reason involved. So someone calls me after my first trust pilot review and asks me if I "didn't feel supported". I don't require a carer. I got the impression they don't give a monkeys about whether they get my business or not. I phoned again. I was told they would "register my complaint". That's fine. At least I'll get some action now. No. I get a text saying they will complete my complaint within 8 weeks. 8 weeks! So where do I complain about the complaints process?. Mind you if they are like this, they'll probably be snowed under with complaints. All I want is to be able to resubmit my signature because they have a problem with it although their software didn't. Unbelievable company don't touch them with a barge pole! So slow and cumbersome. It's like dealing with local government not a 21st century business.

Hope this goes to Lloyds bank, I have just tried to register a complaint via a total of a 60 plus minute phone call,only to be told this can't be done as he cannot see my account. He couldn't see my account because Lloyds closed it , he sid there's nothing he can do and wouldn't put me through to someone who could repeatedly saying there's no one there .As regards copy and pasting your link I feel as though this will drag on and then be told we have looked at your complaint and e can't do any more .So feel by doing it online I would be doing a box ticking exercise for your reply to my original post. Lloyds bank has caused me unnecessary stress and I am absolutely disgusted the way I have been treated. Thy say we always listen to our customers and help with any problems, my problem was caused by Lloyds bank and cannot get a straight answer from anyone, I am done with Lloyds bank and will never deal with them again. I got to wait 7-10 working days for the cheque to come through then what ever it takes to clear into a other bank ,possibly 5-10 working days so could be 20 days without any finances available. DISGUSTED

Visited the Stafford branch today trying to understand why I couldn't open a new Club Lloyds Monthly Saver, my last having matured today. Floorwalker Eva was exceptional today. She was polite and confident, quickly reassuring me that what I wanted was still available at the same interest rate. She guided me through the process on my app and within a few moments we had everything resolved. Great to receive such a positive experience. Eva is an asset to your bank and a great ambassador for your brand. I mentioned this to my wife who followed my lead and got the same great service.

I like Lloyds bank - I have been a loyal account holder for 42 years. But I'm upset that nicknames for accounts (which I have used for many years) will no longer be available when I access Lloyds internet banking via my laptop. Nicknames will only be available on the mobile app. This frustrates me! Right now I am accessing my internet banking from home via my laptop, and the accounts I have with Lloyds have all reverted to sort code and account number - it's quite confusing, when until yesterday I knew each account by the useful, relative name I had chosen for each! Although I occasionally use my Lloyds mobile app I do not like using it because I'm wary of being hacked or having my phone stolen (sign of the times!), or my phone slowing up. I much prefer accessing internet banking via my laptop, and I use my laptop much more than my phone anyway because I am a touch-typist. Also I have good security on my laptop, and I am able to see text clearly on my laptop - I struggle on my phone. I think it's a mean move, to be honest. Why on earth would Lloyds take that very useful facility away from web users?! Surely that can't be a cost-cutting exercise?! Measures like this don't make sense. It's a big deal for me, and I feel very disappointed!

Today I visited my bank in Stafford and was assisted by Eva on multiple tasks with my accounts, that took us almost 2 hours.
To say I'm impressed is to say nothing.
She is extremely competent, decisive, precise, friendly, happy young Lady with the immaculate manners.

What a useless excuse for customer services.

Keep you waiting on webchat for hours constantly close said chat putting you back in a queue. Then transfer you to a complaints handler. 13 hours later yes 13 hours!! I get a are you there message and ive closed the chat because ive not heard from you!!! So started again at 11am and still no response. Add to the fact their app breaks every month and they dont answer the phone, this is not a bank to use. 33 years ive been with you and its got worse and worse. Waiting for a fob off response!!

Update took 21 hours to pull the same trick. 11am yesterday cam back 8am ish today closed it as I was not sat waiting. Asking me to provide information but not what information.

"In the coming weeks, the ability to rename accounts online will disappear and your accounts will go back to their original names. You’ll still be able to view or edit account nicknames in the app."

I have a number of different accounts with Lloyds, for different purposes, and each has had its own 'name' that I see, and can therefore at a glance know which account I am working with.
The above message removes that ability, accounts will now only have account numbers, when using a computer. This increases complexity, and increases the time it takes to complete actions. Sad news :(

Megan from the Norwich branch was very helpfull

Getting even better, apart from the new credit card sending very confusing payment details, and inconsistent, ea double payments for one transaction, £1 plus the actual payments....now got a letter, they have decided to up my credit limit to x amount, but they have to check first if I can afford it. 😳 eh really? I didn't ask for an increase, nor do I want it, but you tell me you want to increase it because you feel I could do with it (even though i rarely use more than a third, often less) but you don't know if I can have it? Unbelievable!!! Can't wait for the stupid reply and whatever will happens next.

Horrific service. They charge me £5 for a Club Lloyds acct even though I did pay 2000 in every month since I opened the account. I just spent an hour waiting to talk to a rep who insisted they charge on calendar month, which makes no sense. Why would I have top pay 5£ for services for only 16 days since I opened the account on 13 April. Now she put me through to another service so the waiting game started again. Not sure it's worth the switch to them. Never had such a predatory bank before. Their service is worth than any bank I've had to deal with. Their small print should have notes sending you to other small print.

Support is not helping me to relogin to my account i just forgot everything.

Very good service And positive attitude , thank you very much

I have been assisted from Claire , she is the best . She helped me for my important payment ‘ I purchased my first Home ‘ . Thanks Claire

Clair was outstanding and really patient all the way

How dare you stop me from transferring money to pay my shopping you horrible thieves i had to walk out supermarket yesterday no one was answering phones i waited on phone for 1 hour and 30 minutes app online banking and telephone banking didnt work for 4 hours today i am drawing everything out no more card payments no more apple pay from now cash only and time for a new bank account!

Good service and excellent customer service

we really appreciateyour service and would like to continuewith this..