Had to wait in a queue today, which is unusual. Luckily the gentleman went through all the data info as I'd forgotten to inform them of changes. Always helpful & polite staff able to resolve any issue... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was really worried about the date of my next Injection.I have a long standing Anxiety State.I self inject ,that's fine but I am over anxious working out next date.I telephoned my delivery service n... See more
Company replied
Karen in the call centre made the experience great for me. I've had some frustrations ordering a medication but I feel assured that Karen has sorted it. She was understanding and warm natured and went... See more
Company replied
Today, I had the pleasure of speaking with a lovely gentleman named Ash Ajmal on two separate occasions regarding an issue with my medication delivery. Ash was extremely helpful and went above an... See more
Company replied
Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.6
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Fantastic service today
Fantastic service today. My call was dealt with by a lovely man named Joe who was so friendly and helpful. He dealt with my query efficiently and effectively, offering great customer service, it was a pleasure to talk to him.
10 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Bethany
Thank you so much for your kind review. We're delighted to hear your positive comments about Joe from our dedicated Patient Services team who assisted you with your delivery query. We're committed to providing excellent customer service and we're so pleased that Joe made such a positive impression and ensured your experience was a pleasant one.
Kind regards
Patient Safety and Complaints Improvement Team
Very positive experience ☺️
Efficient, helpful service when organising a switch of medication deliveries for me. Rang me back punctually at an agreed time which suited me. Spoke with a warm, friendly member of staff who talked me through the whole process and made sure I felt listened to, as well as ensuring I understood every step of the booking process. I feel completely reassured about my new medication being delivered 👍
7 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you so much for taking the time to leave a review. We're delighted to hear that you found the process of arranging your switch of medication deliveries efficient and helpful. We also really appreciate your kind and positive comments about the service you received from our Patient Services team and are pleased that everything was clearly explained to you and you felt reassured about the delivery arrangements of your new medication.
Kind regards
Patient Safety and Complaints Improvement Team
No problems with registering
No problems with registering. Information given was clear. Everything was set up for me with ease. Call handler was very helpful
7 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Nichola
Many thanks for taking the time to leave a review. We're delighted to hear about your positive experience with our Patient Services team who welcomed you to our service and clearly explained everything to you. We really appreciate your feedback and kind comments on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite and helpful staff ,service…
Very polite and helpful staff ,service was exceptionally
6 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Janice
Many thanks for leaving a review. We're delighted to hear about the exceptional service you received from our Patient Services team. We're really grateful for your positive comments and feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Karen the lady that I spoke to was…
Karen the lady that I spoke to was outstanding so very kind and informative and polite and Professional. She went above and beyond to make sure my husband received his medication as soon as possible, I had the pleasure of speaking with her last week and this week too. I hope that from this review that Karen will get the recognition she deserves for a wonderful job Well done.
6 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Samantha
Thank you so much for your kind review. We're thrilled to hear about your positive experiences with Karen from our dedicated Patient Services team who helped to assist you arrange a delivery of medication for your husband.
Providing compassionate, informative, and patient-centred care is incredibly important to us, and it's wonderful to know that your experience reflected these values. Your positive feedback is also greatly appreciated and helps us celebrate colleagues who make a real difference to the people they support.
Thank you once again for your kind words and for taking the time to acknowledge Karen's outstanding service.
Kind regards
Patient Safety and Complaints Improvement Team
Systems in place are excellent and…
Systems in place are excellent and customer services knowledgeable and friendly, very important for such an important service.
6 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear David
Many thanks for leaving a review. We're so pleased to hear your positive and kind comments about our Patient Services team and really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
I'm not sure what's going on here now
I'm not sure what's going on here now. You can be waiting for someone to answer the phone, like myself for over 25 minutes even though it says you're number1 in the queue. Don't get me wrong once they answer things can move but in all honesty the process is very poor. This has happened on two occasions. Definitely gone down bank. And to be told that they are extremely busy. Well I for one don't believe that statement They ought have more staff.
4 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Phil
Thank you for taking the time to leave a review. We're very sorry to hear about the difficulties and delays you've experienced in contacting our Patient Services team by phone. We particularly recognise how frustrating this must have been for you after being advised that you were first in the queue.
Please rest assured that we're actively trying to reduce and improve our call waiting times and would like to apologise for any frustration that was caused. We acknowledge that this is not the level of service that we aim to provide to our patients and we remain committed to making improvements in this area.
The team can also be contacted by email as an alternative way to get in touch, when our telephone lines are particularly busy, but we appreciate that this option may not be suitable for everyone.
We're grateful for the feedback you've shared and apologise once again for any inconvenience our service has caused you.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
The lady I spoke to was very kind and helpful. My first experience with this company was very pleasant and professional. Great customer care
4 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Emma
Thank you so much for your kind review. We're delighted to hear about your positive first experience with our Patient Services team who contacted you to explain our service. We're so pleased you found them helpful and professional and really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Issue with anticipated delivery date…
Issue with anticipated delivery date that could not be resolved via app promptly addressed by friendly courteous staff member.
4 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Ken
Many thanks for taking the time to leave a review. We're sorry that your delivery date issue could not be fixed via our app but we're delighted to hear that our Patient Services team was actively able to assist you with your query. We really appreciate your kind comments on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Caller was very informative and…
Caller was very informative and friendly gave me everything I needed and explained in great detail very lovely woman great service
4 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mark
Thank you so much for leaving a review. We're so pleased to hear your kind and positive comments about our Patient Services team who contacted you to explain our service. We're delighted you felt reassured and that you found them informative and helpful. We really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Was called by a lovely lady who made…
Was called by a lovely lady who made the process of registering for delivery service seamless. She was very informative and knowledgeable. Overall a great experience
3 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Thank you so much for your kind review. We're delighted to hear about your positive experience and first contact with our Patient Services team who explained the details of our service to you. We're glad that you found them helpful and informative and really appreciate your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Pretty awful service
Pretty awful service - surprised they are being used by the NHS. Poor communication, taking 30 minutes to answer a call. Failed to turn up more than a few times.
3 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mark
Thank you for providing us with additional information. We’re aware that a member of our Patient Services Management team spoke to you yesterday and a delivery of your medication was made successfully to you today. Once again, please accept our sincere apologies for any frustration that was caused by our service.
Kind regards
Patient Safety and Complaints Improvement Team
Dear Mark
Thank you for taking the time to leave a review and we're very sorry to hear about the issues you've experienced with our service.
We've requested additional information through Trustpilot, to allow us to look into the delivery issues you've had so we can ensure this has been resolved.
We'd also like to apologise for the difficulties you've encountered in contacting our Patient Services team. This is not the level of service that we aim to provide and we'd like to reassure you that we're actively trying to reduce and improve call waiting times for our patients at the moment.
We value the feedback you've shared and are sorry for any frustration and inconvenience that this has caused you. We remain committed to continuous improvement to ensure we provide an excellent service to our patients.
Kind regards
Patient Safety and Complaints Improvement Team
The lady l spoke to was very helpful…
The lady l spoke to was very helpful and was able to answer any questions l asked her.
3 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Pauline
Thank you so much for your kind review. We're so pleased to hear about your positive experience and are glad that our Patient Services team was able to help you with any queries you had on our service. We really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
The customer service is always…
The customer service is always excellent and today was exceptional.
3 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Cath
Thank you very much for leaving a review. We're delighted to hear your positive and kind comments about the service you received from our Patient Services team and really appreciate your feedback.
Kind regards
Patient Safety and Complaints Improvement Team
Stop pushing the app
Lloyds clinical are constantly pushing the app even when I have said no to using it due to vision problems I would prefer phone calls. I am no longer receiving calls on time about medication delivery and having to chase up delivery dates more and more often. The phone lines are often 20 callers long . I will say the customer staff are very good and helpful. It just feels like they are trying to limit human interaction in favour of an app
3 August 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Many thanks for leaving a review and we’re very sorry to hear about your recent experience.
We’d like to reassure you that our app is only intended as an alternative method for booking and managing medication deliveries and is not designed to replace telephone contact for patients who prefer this option. We understand that using our app is not suitable for all patients and we’re sorry if you've felt that your communication preference has not been respected. We’ve requested additional information through Trustpilot, so we can look into this further on your behalf and ensure that you do not receive any other requests to use our app.
We also recognise and are sorry for the extended call wait times you’ve experienced in contacting our Patient Services team and the need for you to chase delivery dates. This is not the level of service that we aim to provide and we’re currently working hard to reduce and improve this for our patients and would like to apologise for any frustration and inconvenience this has caused you.
Thank you for your kind comments about our Patient Services team and we’re pleased to hear that you’ve found them very helpful when assisting you with any queries you may have.
We value and appreciate your feedback on our service as this will help us identify areas where improvements are needed and to ensure we continue to provide our patients with an excellent service.
Kind regards
Patient Safety and Complaints Improvement Team
Received a call from Lloyds Clinical…
Received a call from Lloyds Clinical about setting up deliveries of my medication. Julie was very helpful and professional and went through all the necessary details with me. Thank you
31 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Andreas
Thank you so much for your kind review. We're so pleased to hear about your positive experience with our Patient Services team who contacted you and explained our service. We're delighted you found them helpful and professional and that they reassured you about your medication deliveries.
We're very grateful for your feedback on the service you received.
Kind regards
Patient Safety and Complaints Improvement Team
Very understanding person on the end of…
Very understanding person on the end of the phone.
A long wait time but that's to be expected.
The gentleman was very helpful
31 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Toni-Ann
Many thanks for taking the time to leave a review. We're delighted to hear your kind comments about our Patient Services team who assisted you. We're also sorry about the length of time it took for you to speak to the team, but would like to reassure you that we're actively trying to reduce and improve our call waiting times.
We appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Good service gone very very bad
What has happened? I've been getting my life saving medication for 21 years with no problems. Now it's constant delays, cancelled deliveries and excuses, excuses, excuses. This should never be like this for a company providing such an important medication. Sort yourselves out, you're causing stress and anxiety to unwell people.
31 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
We're extremely sorry to learn about the issues you've experienced with our service.
We've requested additional information through Trustpilot, so we can look into this further on your behalf.
Please accept our sincere apologies for any frustration and stress that has been caused and we look forward to hearing from you to try and resolve this matter for you.
Kind regards
Patient Safety and Complaints Improvement Team
Clear conscise information from a…
Clear conscise information from a lovely call handler⭐
31 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient
Many thanks for leaving a review. We're very pleased to hear your kind and positive comments about our Patient Services Team who assisted you. We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Recived a phone call today from LLOYDS…
Recived a phone call today from LLOYDS clinical regarding delivering my medication. Lovely lady explained everything thoroughly and clearly
30 July 2026
Unprompted review
Reply from Lloyds Clinical
Dear Anthony
Thank you so much for leaving a review. We're so pleased to hear about your positive experience and are glad that you felt reassured about how our service works and that everything was clearly explained to you by our Patient Services Team.
We're very grateful for your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
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