Lloyd & Whyte Community Broking Reviews 602

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 66 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their politeness, knowledge, and helpfulness, making interactions pleasant and productive. Many highlight the exceptional customer service, noting that employees go above and beyond to assist with inquiries and provide clear explanations. The service provided is frequently described as excellent, efficient, and professional, with consumers appreciating the personalized approach and quick responses. Reviewers particularly value the human interaction and confidence gained from speaking directly with knowledgeable individuals rather than relying solely on online processes.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, kindness,... See more

Service

Users describe positive interactions with service, highlighting the personal and professional approach... See more

Customer service

Reviewers highlight positive aspects of customer service, often praising the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

PRIVATE MEDICAL INSURANCE I have contacted Adam Frampton many times over the last three or four years . He has always been very polite and knowledgeable. He has taken the pains to understand my req... See more

Rated 5 out of 5 stars

Due to building works at our property our existing insurance company could not continue cover which caused us a bit of stress! Jo from the Community Broking department took up the issue and managed t... See more

Rated 5 out of 5 stars

Theresa has sorted our travel insurance over the years. I feel she looks for the best policy to suit us as well as looking for the best price. We recognise each others voices, we have spoken so often... See more

Rated 5 out of 5 stars

I have been using Lloyd and Whyte for well over a decade and their service is superb. I have dealt with Adam Frampton primarily and he has been nothing but professional and very helpful. He has an exc... See more


Company details

  1. Insurance broker

Written by the company

When it comes to business, nothing beats local knowledge for a personal service and accurate quotes to meet your insurance cover needs. Lloyd & Whyte was formed in 1946 and our origins are based within community broking. Lloyd & Whyte Community Broking as a division, has grown across five locations in the South West and Wales. We’re different because we combine the strength of a larger network of insurance brokers with the friendly, personal service and local knowledge you expect from a smaller business. With decades of experience and access to a wide panel of insurers, you can be confident that you are getting an appropriate, quality policy that meets your business needs cost effectively. In a world that lives online – we’re bringing insurance back to the community!


Contact info

4.9

Excellent

TrustScore 5 out of 5

602 reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

The continuation of excellence

I have had my car insurance with the company for many years, along with my wife and my 2 children's cars. I have found the service to be excellent and have never felt that I'm being sold a product, rather, that I have been given options on what is the best policy for me. Huw who I have dealt with on this occasion has continued the excellent level of service I have become accustomed too.

11 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent, reliable service.

Stephen has provided me with an excellent service for several years now. You can explain to him you're precise circumstances and he will find the correct product for you.

15 August 2024
Unprompted review
Rated 5 out of 5 stars

I have worked with Yvette for over…

I have worked with Yvette for over 20years. She has always been consistently friendly, attentive and helpful. Yvette ,through the brokerage, has always found appropriate and competitive insurance cover for my businesses. I hope we will be working together for another 20yrs !!!

3 November 2024
Unprompted review
Rated 5 out of 5 stars

Landlord home insurence

Steve went above and beyond for me contacted me a few weeks before to remind me it was almost time to renew my policy found the best price for me. His professionalism was above and beyond
5star from me and i will use him every time

5 September 2024
Unprompted review
Rated 5 out of 5 stars

Stephen Owen - A1 Service

Stephen Owen has sorted insurance for me for a few years. Knowledgeable, reliable and delivers on time! Prices are competitive too! No hesitation is using again.

6 September 2024
Unprompted review
Rated 5 out of 5 stars

Margaret Howells super star broker

Margaret rang me to renew me car insurance she was so helpful on the phone, she went over the renewal and looked at the market which saved me loads of time I have been with Eastside for years now and with staff like Margaret she is a pleasure to deal with as it all the staff at the Swansea branch long may it continue

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

The customer service is always excellent .
Margaret Howells always makes sure our renewals for home and car insurance are completed quickly and efficiently .This has been the case for many years which is why
we return year after year .

25 October 2024
Unprompted review

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