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LMB Group Reviews 

208
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 45 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and helpful staff, including both the on-site teams and the office personnel, who are noted for their courteous and supportive approach. People frequently highlight the excellent service, noting efficient project management, smooth processes, and clear communication from start to finish. The quality of workmanship is often described as outstanding, with many appreciating the high standard of finished facilities like loft conversions and renovations. However, some customers occasionally noted minor project management hiccups or initial quality concerns, which were typically addressed promptly and resolved to a high standard.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, craftsmanship, and... See more

Quality

People report positive experiences with quality, with many customers expressing high satisfaction with the... See more

Facilities

Customers had positive experiences with facilities, expressing delight with their new loft spaces and... See more

Customer service

Consumers find customer service to be positive, highlighting open and professional communication throughout... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with our loft conversion and garage conversion that LMB Group Ltd have just finished. Rob, who has recently done our garage, has been particularly good, but also James and Joe on the lof... See more

Company replied

Rated 5 out of 5 stars

LMB Group Ltd recently completed my loft, and I’m really happy with the result. Lee and the office team were always supportive and easy to reach whenever I had questions. Yan, the site foreman, kept... See more

Company replied

Rated 5 out of 5 stars

Contacted LMB Group to undertake a loft conversion on Broomfield Road, Beckenham. The overall price was very competitive and even better still the service was excellent. The entire proje... See more

Company replied

Rated 5 out of 5 stars

Very efficient build and great coordination. The end product is beautiful and we’re delighted with it. There were none of the usual delays we were warned about and the quality of the trades organised... See more

Company replied


Company details

  1. #3 of 4 best companies in Building firm
  2. #9 of 31 best companies in Home Builder

Written by the company

LMB Group is a trusted, family-run company with over 30 years of experience in the industry. Over the years, we've built a strong reputation for providing high-quality services and results that our customers can rely on. We specialize in loft conversions, a fantastic way to add both valuable space and significant value to your home. What sets us apart is our unique, customer-focused process. We believe in clear communication and exceptional service from start to finish. That’s why we have a fully staffed office ready to assist you at every step, ensuring the entire process runs smoothly and efficiently. Whether you're looking to create additional living space, such as a new office or bedroom, or simply looking to increase the value of the home, we've got you covered! Our team of skilled tradesmen brings years of experience and professionalism to each project. We take great pride in our work, always ensuring that every detail is handled to the highest standards. From the initial consultation to the final finishing touches, LMB Group is dedicated to providing top-notch results and customer satisfaction. If you're considering a loft conversion, trust LMB Group to help transform your home into a more spacious, valuable living area. We're here to help every step of the way!


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

208 reviews

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4.7

All reviews

(208)

42 reviews in the last 12 months

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Rated 5 out of 5 stars

Loft conversion London

We recently had our loft conversion carried out by L&B after a recommendation from some friends of ours who had done the same and we couldn't be happier with the results, it's like living in a show home.
All the guys working on the project we're excellent, tidy, reliable, and kept us updated with what was going on and what decisions would need to be made. Ryan who did a lot of the building work especially was top drawer, sending daily videos of what was being done, and making tweaks to things as he went to solve us problems we weren't seeing - lining the windows and hatches up so they would be symmetrical after the wardrobes went in, reinforcing the wall so we will have a place to mount the TV when we get to it etc. Nice touches that we would have missed.
There were a few bumps along the way where unexpected issues popped up - as there always will be, and each time we were able talk to Lee and work through to a happy compromise on solutions to them. 
Once the main job was finished the guys came back and tidied up all the loose ends, patching up bits of wall, boxing in new pipework, fixing the dips in the drive and got everything ready to be decorated.
100% would use these guys again if I am ever in need of a loft conversion.

16 September 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review. We are pleased to hear that you were happy with our service. It is also great to hear that Ryan was especially helpful - this feedback is appreciated and will be passed on. It was a pleasure to work with you and we hope you continue to enjoy your loft space.
Kind regards
LMB customer service team

Rated 5 out of 5 stars

Lee and his team did an excellent job…

Lee and his team did an excellent job on our loft conversion 6yrs ago. When we were ready to sell the property and we required documentation regarding the loft that we did not have, Lee and his team were more than happy to supply the required documention. Because of that we successfully sold the house. Thanks Lee!

16 October 2021
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review. It was a pleasure to work with you.
Kind regards
LMB customer service team

Rated 5 out of 5 stars

Highly recommend

Lee & his team carried out the work to a high standard. They started work on time & communicated well on its progress keeping to all deadlines. I am very happy with my new loft conversion & would definitely recommend him to others.

24 August 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review. It was a pleasure to work with you . We hope you continue to enjoy your loft space.

Rated 5 out of 5 stars

We decided to go with Lmb for

We decided to go with Lmb for
Our loft build and was very pleased with the beautiful loft conversion that was completed at our property. in side the time window promised and inside our budget as promised

Professional bunch was very pleased
Great work

10 June 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review. It was a pleasure to work with you . We hope you continue to enjoy your loft space.

Rated 5 out of 5 stars

Loft Conversion

We had our Loft converted into a wonderful large bedroom with an attached bathroom. LMB did a fantastic job, they were really professional and finished everything on time within our budget. Work was finished to a very high quality. Lee & the whole team were great. highly recommended.

27 September 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review. It was a pleasure to work with you . We hope you continue to enjoy your loft space.

Rated 5 out of 5 stars

LMB did a beautiful loft conversion for…

LMB did a beautiful loft conversion for us. We wanted something bespoke and slightly unusual and they delivered at a competitive price. The pricing structure and quote given were very clear. All the tradesmen did a great job and were very nice. Like all construction projects, some problems happened along the way, but LMB always went out of their way to resolve them. We are thrilled with the result.

21 September 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review. It was a pleasure to work with you . We hope you continue to enjoy your loft space.

Rated 1 out of 5 stars

Buyer Beware!

Buyer Beware!
We have a loft conversion that needs pulling down.
It has been deemed unsafe and dangerous by two very qualified structural engineers.

Use anyone else, but please do not use these.
You have been warned

19 September 2022
Unprompted review
LMB Group logo

Reply from LMB Group

In response to the review above, it should be highlighted that a legal dispute is currently ongoing as outstanding monies are owed to LMB Group Ltd. We dispute the assertion above and Building Control have inspected and passed the structural elements of this project.

Rated 5 out of 5 stars

We highly recommend LMB

We highly recommend LMB! We had several quotes as we was weary of doing building works and getting the right company in to do it! But Lee was great from start to finish everything was detailed in the quote and no hidden costs , we discussed what we wanted and LMB listened and made our dreams into reality! All the LMB team were polite professional tidy ( we have young children and the guys made sure everything was well tidy by end of play everyday this is a huge thing for us and one less stress THANK YOU! ) and gave high end quality work start to finish.

I want to thank you LMB for achieving what we have wanted for so long. We couldn’t be anymore happy with the amazing results on our loft conversation and would recommend you to all our family and friends .

8 August 2022
Unprompted review
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Reply from LMB Group

Thank you for taking the time to leave a review. It was a pleasure to work with you . We hope you continue to enjoy your loft space.

Rated 5 out of 5 stars

LOFT CONVERSION: We commenced our loft conversion mid…

We commenced our loft conversion mid March 2022 and completed mid June. I was very apprehensive to start. The party wall agreement was a bit of an issue, one of my neighbours was particularly unhelpful and chose the most expensive Chartered Surveyor. However, when both neighbours reached agreement most of the building works went very smoothly. We were fortunate to have Dave Crawley as our Project Manager, Jack Crawley and Paul as 1st fix Carpenters. They were brilliant. The other builders were very good. All the work men were polite, hard-working and very respectful while on our premises. The workmanship so far is faultless. I am confident that if anything should go wrong we would have a satisfactory outcome. Family and friends are very impressed with our loft conversion comprising a huge bedroom and bathroom. All in all we are very happy that we chose LMB as our contractor.

15 March 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review. It was a pleasure to work with you . We hope you continue to enjoy your loft space.

Rated 4 out of 5 stars

Overall a very good experience.

Overall a very good experience.
The project overran (which is to be expected of any building project) but communication was solid throughout and the final end product we are very happy with.
Brandon who undertook the structural work was in particular excellent and I could not praise him highly enough. The 'finishing' of the project dragged due to general market unavailability of a carpenter which was a shame.
Mark the project manager did a decent job of keeping on top of things and Philomena in the office was superb in getting things finalised at the end.
Whilst I would recommend LMB I think that if more realistic timeframes (and corresponding costings) were provided from the outset (and updated during the build) this would be highly beneficial in managing client expectations.

1 April 2022
Unprompted review
Rated 5 out of 5 stars

Happy customer

.
Had a good experience
The team where excellent, completely the floor, dorma, stairs and internal wall within 3 weeks of starting. Great touch with all of the teams through a WhatsApp group chat.

10 August 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review . It was a pleasure to work with you .
Kind regards
LMB customer service team

Rated 5 out of 5 stars

Delighted with my loft conversion

I chose lmb on recommendation from a close friend and it was a pleasure dealing with the office staff in the early stages. They had a highly skilled and professional workforce complete the build and overall their project management could not be faulted, I had to make a couple of tough decisions regarding different designs etc but I was fully guided by the team and everything was explained fully. Overall my experience with lmb was very pleasant and could not be faulted and I would highly recommend them to everybody to consider if doing renovations due to their high quality of work.
Thanks again guys

9 August 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review. It was a pleasure to work with you .
Kind regards
LMB customer service team

Rated 5 out of 5 stars

Fantastic Conversion done by LMB great…

Fantastic Conversion done by LMB great people to deal with from start to finish, explained everything about the conversion whow it would proceed step by step and kept us up to date at all times, we had reservations regarding the addition of the en-suite bathroom, but what a difference it has made the products used and the finishing detail right down to the mastic sealant done to match the colours of the bathroom great job all round guys money well spent

26 July 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review . We hope you continue to enjoy your loft space .
Kind regards
LMB customer service team

Rated 5 out of 5 stars

LMB Amazing Loft Build!!!

I have to say that from the moment we called LMB to do our loft conversion to the time they completed the work can only be described as the most professional friendly and comprehensively straight forward build we have ever experienced.

We have had a number of works undertaken over the years on a number of properties, however LMB have been by far the best.

LMB assigned us a dedicated Project Manager in Mark Graham-Sharif. This simple addition to the LMB team made our project run so smoothly.
As with any large projects there are always hurdles and obstacles encountered but what's most impressive is the manner in which the LMB team worked with us to resolve them.

From the office team to project manager and the build team were all simply fantastic.

We are very happy to leave this review and would whole heartedly reccomended LMB to anyone for any building project.

Thank you LMB!

24 July 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review .It was a pleasure to work with you and we hope you continue to enjoy your loft space.
Kind regards
LMB customer service team

Rated 5 out of 5 stars

Great experience with Lee and the…

Great experience with Lee and the team,even the communication via the WhatsApp group was spot one,we were kept in the loop all the way through the project,the office staff were so polite and easy to deal with too,would definitely be recommending these amazing guys to friends and family in the future!

24 July 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review . It was a pleasure to work with you and we hope you continue to enjoy you loft space .
Kind regards
LMB customer service team

Rated 1 out of 5 stars

Caveat Emptor

Nightmare experience with this company when my parents used them to build their loft! Project was delayed for months! Lee Murphy rang them before the project started to demand more money for timber and steel along with a pre-start payment before he would start it and was rude and condescending. There were several major issues on the project. Lee Murphy refused to answer his phone and only contacted them to demand payments. All work was subcontracted out creating issues getting them back to the property. A quick Google search revealed that LMB Lofts (the previous incarnation of this company) was liquidated by Lee Edward Murphy with massive debts in late 2017. Ignore all fake and deceptive reviews on this and other review platforms designed to encourage you to part with your hard earned money. Thoroughly unscrupulous and unpleasant owner. To be avoided at all costs! Caveat emptor. Please note the reply below from the company is not truthful at no stage were my parents offered their deposit back which was 25%. This seems like a lot of money to pay Lee Murphy to manage a project. In truth, project management was non existent, communication was poor and work was shoddy. I checked the previous company on Companies House and it was insolvent liquidation with debts of more than one million pounds clearly evidenced in the Statement of Affairs signed by Lee Murphy and not as stated below.

13 July 2022
Unprompted review
LMB Group logo

Reply from LMB Group

Thank you for taking the time to leave a review on your parents' behalf.
We are sorry to hear that your project was delayed, this was due to supply chain issues in the construction industry which was outside our control. All customers were given the option to receive a refund of their deposit if they did not wish to proceed due to the substantial cost increases in materials globally. This was an industry wide problem. At LMB Group Ltd all our projects are completed to a very high standard and the majority of the work we receive is through referrals. Our highest priority is client satisfaction.

With regards to the liquidation, this was voluntary and assets were sold to pay all suppliers and all projects were completed without any issues. We are still trading at the same premises.

Should you wish to discuss these issues you mentioned further, please contact the Customer Service team on 0208 4069907 or email enquires@lmbgroupltd.co.uk and we will be happy to help.

LMB Customer Service team

Rated 5 out of 5 stars

LMB completed our Loft Conversion in…

LMB completed our Loft Conversion in February 2022 - we can't fault the process, from start to finish everything ran so smoothly, we are so happy with the end result. Lee and the team at LMB work hard to make sure we are always kept in the loop and shared every step of the way with us! Thank you guys! Highly recommend

27 April 2022
Unprompted review
Rated 5 out of 5 stars

Wonderful Job :)

Wonderful Job :)

LMB have provided us with a new lease of life, our home is now exactly how we envisioned it to be, we put all our trust into LMB and it was totally worth it, they are a great team, hardworking, tidy, efficient and all the team members have so much knowledge and experience. Thank you so much for providing us with our dream!!

16 February 2022
Unprompted review
Rated 5 out of 5 stars

“We were sold on LMB from the start…

“We were sold on LMB from the start with a great brochure and marketing material and a visit and chat directly from Lee to build our loft conversion. The price was competitive and there were no hidden costs which was something we were initially concerned about when embarking on the project. The builders themselves were an pleasure to have in the house, despite lockdown and home schooling. They built the loft to a high standard and were clearly very experienced and were able to use their experience to help provide us with advice on the design and layout. The other tradesmen (Plumber, electrician, tiler, carpenter) all did their job to a good standard and tidied and hoovered up every night before leaving. We had some issues with a leak as a result of not choosing to have a tin hat but Lee rectified the damage. We have had our loft space now for a few months and are delighted with the space. It is light and airy and the en suite bathroom is like stepping into a hotel bathroom every day. We did have a few issues with the guttering post build but Lee and the team were able to resolve these issues and LMB also provide a 12 month guarantee as well on structural work. The office are friendly and helpful too! Thanks LMB!

6 February 2022
Unprompted review

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