If I could give negative stars I would. I purchased a knife set and almost three months later have not received a shipping confirmation or refund as promised. Also when you order they sign you up for... See more
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Review summary
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Lndmark is a SCAM! I ordered a Hair Trimmer through Facebook or Instagram. I oder from this scam company in July 28th, it's now November! when i clicked to try to track my oder it says Expired.... See more
Company replied
This place so far has been a scam. Placed an order via Instagram weeks ago, paid extra for expedited shipping. Item never arrived, reached out to customer service and keep getting very obtuse excuse... See more
Company replied
I ordered some acrylic markers on November the 22nd. I paid for priority handling and emailed customer service to see if I could get an update. I haven’t heard back and after reading the other recent... See more
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1.1
Bad
488 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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If I could give 0 stars I would.
If I could give 0 stars I would.
Was not informed of membership requirement.
It has been over a month amd my item has not arrived.
No answer at customer service number ever!
Was told on August 22 via email my order couldn't be cancelled because it had already shipped. And refund of member fee was being processed.
Sept 7 told again item in transit they would follow up with a tracking number.
Sept 7 told 3-5 business days to process refund.
NONE of this has happened
12 August 2025
Unprompted review
Reply from Lndmarkclub
Hello Sherry,
I’m so sorry to hear about this experience and the frustration it has caused you. Thank you for bringing it to my attention. I’ve gone ahead and fully refunded both your membership charge and your order, so you won’t need to wait any longer. You’ll see the refund back to your original payment method within 3–5 business days, depending on your bank.
There’s no need to return anything if your package does eventually arrive—please feel free to keep it with our apologies.
I also want to reassure you that your membership has been cancelled, so there will be no further charges moving forward.
Best regards,
Lndmark Support
They lied to me *with update*
*Update* They replied below, but didn’t get any information from me, so not sure how they could cancel things. Also as far as the refund, it would be 10 refunds and since I had to cancel my credit card I’m not sure how they processed anything.
They lied to me! They sent me the wrong item a little over a month after I ordered it. They didn’t respond to any emails, but I found their phone number on my credit card statement. I called 3x before getting an answer and the offered me a 50% refund to keep the item. I agreed to that to avoid shipping fees. They didn’t disclose they’d be keeping my credit card on file to charge me $29.99 every month from November 2024 to July 2025. I had to cancel my credit card to make it stop. They have stolen money from me and I had to cancel my credit card to make it stop.
9 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Andrea,
I’m so sorry to hear about this experience, and I want to make things right for you immediately. I’ve gone ahead and fully canceled your membership, so there will be no further charges moving forward. I’ve also processed a complete refund of the $29.99 membership charge back to your card.
You will see this refund reflected in your account within 3–5 business days, depending on your bank.
Again, I deeply apologize for the frustration and inconvenience this has caused. Please rest assured, no further charges will occur.
Best regards,
Lndmark Support
SACM ALERT !!!🚨 SCAM 🚨 !!
This is a SCAM I ordered off the site 3 weeks ago never got my items an then they charged me 29.99 for a subscription that I never signed up for an evertime I call I never get no one just answering machine…
27 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Rodney,
I truly apologize for the frustration and confusion this has caused. I’ve gone ahead and canceled your membership, so there will be no further charges moving forward. I’ve also issued a full refund of the $29.99 membership charge back to your card.
As for your order, I’ve processed a complete refund for that as well since it has not arrived. You’ll see both refunds reflected in your account within 3–5 business days, depending on your bank.
I’m very sorry again for the inconvenience you’ve experienced. Please rest assured, no further charges will occur.
Best regards,
Lndmark Support
Scam
Scam, scam, scam. They do not disclose that it is a membership and charge your card $29.99 unexpectedly. Also, I have not received my item purchased for $14.95 about 3 weeks ago and now I’m getting this bogus charges. Definitely reporting to my bank because I never authorized the membership charge. Chantal Diaz ORDER #50313. Wrote email to remove me from any membership and no one ever replied
28 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Chantal,
I’m so sorry for the frustration this has caused you. I’ve gone ahead and fully canceled your membership, so there will be no further charges moving forward. I’ve also processed a full refund of the $29.99 membership charge as well as a complete refund of your original $14.95 order, since you did not receive your item.
You’ll see both refunds reflected in your account within 3–5 business days, depending on your bank.
I sincerely apologize again for the inconvenience and lack of response you experienced. Please rest assured, no further charges will occur.
Best regards,
Lndmark Support
Purchase an item, don't receive it, then get charged $29.99USD for a membership you never even signed up for!
I noticed that I had a charge from Lndmarkclub for $41.67CAD on 09/12/25. Upon further investigation, I placed an order with them on 08/27/25 for a BOGO offer on erasable gel pens that was advertised through FB. I have only received an email with a confirmation of my order, saying that I will be notified when it ships. I have received no other emails and have not been notified of shipment of my items... For all I know, I'll never even receive them, or won't receive them for months based on what others have said. Then, I am suddenly being charged for a membership I never signed up for, after purchasing items I haven't even received and don't even know if they've been shipped or not! My "membership fee" is still a pending charge. My order # is 51708. If my pending membership fee goes through, I will be disputing that charge, as well as the charge for the items I ordered that haven't been shipped (as far as I'm aware). If I receive a confirmation from the company that my order has been shipped, and I've been provided a tracking number proving such, I will only be disputing the membership charge that I clearly didn't sign up for... Me and hundreds of other people! All I wanted was some erasable gel pens! So many other people have had the same thing happen, and I don't understand how they can get away with such a dishonest business practice!
12 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Anna,
I’m truly sorry for the experience you’ve had. I can completely understand your frustration. I’ve gone ahead and canceled your membership right away, so there will be no further charges moving forward. I’ve also refunded the $29.99 USD membership fee and your full product order tied to ORDER #51708, since it has not shipped.
Both refunds will reflect back to your account within 3–5 business days, depending on your bank and whether the membership fee has finished processing.
I deeply apologize again for the delay, lack of communication, and frustration this has caused. Please rest assured, your account will not be billed again.
Best regards,
Lndmark Support
I wish I would have read these reviews…
I wish I would have read these reviews first. What a scam this company is never again will I order something I see on instagram again thanks to my Lndmarkclub experience. Haven’t even received my product going on 2 months and I’m being charged for a membership I never signed up for. Already contacted my bank and disputed all the charges. Shame on you! This is my order number 48004 in case you missed it in the email threads of us going back and forth and ask me again for it. What a waste of my time.
30 July 2025
Unprompted review
Reply from Lndmarkclub
Hi Mags,
I’m so sorry for the experience you’ve had with us. I completely understand your frustration. I’ve gone ahead and fully canceled your membership, so there will be no further charges moving forward. I’ve also issued a full refund for the $29.99 membership charge as well as a refund for your product order tied to ORDER #48004, since it has not been delivered.
Both refunds will reflect back to your account within 3–5 business days, depending on your bank.
I sincerely apologize again for the inconvenience and the back-and-forth you’ve had to deal with. Please rest assured, your account will not be billed again.
Best regards,
Lndmark Support
Unauthorized Charges
I just got off the phone with my bank. I have a $29.99 charge to my account pending. As soon as the charge posts, I will be filing a dispute with my bank. In reading other comments, it appears this charge is some sort of membership I never signed up for. I ordered a cheese grater in August (order #52571) but it hasn’t shipped. I can’t get ahold of anyone, so cancel my order and refund the $29.99 and $19.98. Not a good way to run a supposed business.
11 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Sandy,
I sincerely apologize for the frustration this has caused. I’ve gone ahead and fully canceled your order #52571 and issued a complete refund of $19.98 for your order, as well as $29.99 for the membership charge. Your membership has also been canceled, so no further charges will occur.
You’ll see the refunds reflected back to your original payment method within 3–5 business days, depending on your bank.
Again, I’m very sorry for the inconvenience you experienced and appreciate you bringing this to our attention.
Best regards,
Lndmark Support
DO NOT BUY FROM THIS COMPANY.
DO NOT BUY FROM THIS COMPANY.
They will automatically sign you up for a $29.99 subscription that is next to impossible to cancel. Repeatedly filled out forms on their website but I continue to get a $29.99 charge monthly.
There is no option but to file a dispute with my credit card company.
9 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Grati,
I’m so sorry to hear about the trouble you’ve experienced. I want to help get this resolved right away for you. To locate your account and ensure we process the cancellation and refund correctly, could you please provide the following details:
• Full name used on the order
• Email address associated with the purchase
• Order number (if available)
Once I have this information, I’ll be able to fully cancel your membership and issue any necessary refunds immediately.
Thank you for your patience, and I’ll take care of this for you as soon as I have your details.
Best regards,
Lndmark Support
This company is HORRIBLE
This company is HORRIBLE. I have yet to receive my order a month later. The “membership” fees were not mentioned anywhere on the site. I now have 19.99 lost for order and 29.99 for this monthly membership fee.
You can not get through to a human being to speak to. I have emailed multiple times with no update as to where my order is. The email replies continue to ask for my order number to “sort out the situation”
I will be calling my bank for refund and elevating this scam to a higher level.
Do NOT waste your time.
11 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Julie,
I’m very sorry to hear about your experience and the frustration this has caused. I’ve gone ahead and fully canceled your order and issued refunds for both the $19.99 order charge and the $29.99 membership charge. Your membership has also been canceled, so no further charges will occur.
You’ll see the refunds reflected back to your original payment method within 3–5 business days, depending on your bank.
I sincerely apologize again for the delay and inconvenience. Thank you for bringing this to our attention.
Best regards,
Lndmark Support
Like everyone else I was disappointed…
Like everyone else I was disappointed in the product. Not what I ordered, and an extra fee for some club I did NOT join. Shame on you people who rip others off scam scam scam!!! I ordered the grater flimsy plastic.and wasn’t as pictured and demonstrated.
16 July 2025
Unprompted review
Reply from Lndmarkclub
Hi Sharon,
I’m truly sorry to hear about your experience and completely understand your frustration. Thank you for bringing this to our attention.
I’ve gone ahead and fully refunded both your order and the membership charge so you won’t see any further billing from us. You can expect the refund to reflect back to your original payment method within 3–5 business days. Please feel free to keep the grater as an apology for the inconvenience—no return needed.
Again, I’m very sorry for the disappointment and frustration this caused. We never want our customers to feel misled, and I appreciate you giving us the chance to make this right.
Best regards,
Lndmark Support
Refund please!!!
I ordered a split end trimmer that i have not yet received. Now I have an additional, random, $29.99 charge from you on my card, in addition to what I paid for the trimmer. I want to cancel my order and whatever this $29.99 is please!!! Order # 50897 Thank you!
22 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Melissa,
I sincerely apologize for the frustration this has caused. I’ve gone ahead and fully refunded both your split end trimmer order (#50897) and the $29.99 membership charge, and your account has been canceled so you won’t see any further charges.
You should see the refunds back to your original payment method within 3–5 business days depending on your bank.
Again, I’m very sorry for the inconvenience you experienced. Please don’t hesitate to reach out if there’s anything else I can do for you.
Best regards,
Lndmark Support
I made an order on 7/21
I made an order on 7/21, order number- 46645 the order was for $23.97, and was also charged $29.99 soon after for membership fee that I did not sign up for. It is now September 8th, my order has still not even shipped and I was charged for ANOTHER month membership fee and I have filled out multiple cancellation forms on their website since I can not get in touch with anyone on the phone…$59.98 worth of membership fees charged, $23.97 charged for an order 2 months ago that has not even shipped even with priority processing. I wish I could get in touch with them to request an order cancellation and a full refund because this is ridiculous. Do not order from this site!!
21 July 2025
Unprompted review
Reply from Lndmarkclub
Hi Jarred,
I’m so sorry for the experience you’ve had – this is absolutely not the level of service we want for our members. I’ve gone ahead and fully canceled your membership and refunded both membership charges ($59.98) as well as your order #46645 ($23.97).
You’ll see a total of $83.95 returned to your original payment method within 3–5 business days depending on your bank.
Again, I apologize for the delay and the frustration this caused. Thank you for bringing it to my attention, and please rest assured your account is now fully closed with no further charges.
Best regards,
Lndmark Support
Didn’t receive my order I want a refund…
Didn’t receive my order I want a refund or send the product
15 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Kandisue,
Thank you for reaching out. I’m so sorry to hear your order hasn’t arrived. I’ll be happy to help you with either a refund or getting your order resent.
To move forward, could you please provide me with your order number, the full name on the order, and the email address used at checkout? Once I have that information, I can resolve this for you right away.
Looking forward to your reply.
Best regards,
Lndmark Support
Have not received my cheese grater
Have not received my cheese grater, was charged for the cheese grater and also a random $29.99 on my account. I am ready to report this company as fraud to get my money back.
14 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Jillian,
I’m so sorry to hear about this experience, and I want to make things right immediately. Since your order hasn’t arrived and you’ve also been charged for the $29.99 membership, I’ve gone ahead and fully refunded both the cheese grater and the membership charge back to your original payment method. You won’t need to return anything, and your membership has been cancelled, so no future charges will occur.
Refunds typically take 3–5 business days to appear in your account, depending on your bank.
Again, I sincerely apologize for the frustration this has caused. Please know we take these matters seriously and always want to ensure our customers feel secure shopping with us.
Best regards,
Lndmark Support
Refund order 50606 and unwanted membership fees I didn’t want
Hi. Please do not order from this website. My order number is 50606 and has not shown up for a while. Additionally membership fees are being charged to my card without consent. Please issue a full refund for both the order and the membership and do not charge my card.
20 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Joel,
Thank you for reaching out, and I want to sincerely apologize for the trouble you’ve had. I’ve gone ahead and fully refunded your order #50606, as well as the membership charges that were applied to your account. Your membership has also been cancelled, so you will not see any further billing from us.
Refunds typically take 3–5 business days to reflect in your account, depending on your bank.
I’m very sorry again for the inconvenience you experienced, and I appreciate you bringing this to our attention.
Best regards,
Lndmark Support
I am handicap and I saw a blower that…
I am handicap and I saw a blower that looked really cool so I bought it and now I have a membership of 29.99 hell the blower was only 19.98…… this isn’t right to hide a membership…..
29 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Meghan,
Thank you for reaching out. I completely understand your concern, and I want to make this right for you right away. I went ahead and cancelled your membership and issued a full refund of the $29.99 charge—you will not see any further billing moving forward.
Please allow 3–5 business days for the refund to reflect back to your original payment method.
I truly apologize for any confusion this caused, and appreciate you letting us know.
Best regards,
Lndmark Support
Dont buy form this got charged for a…
Dont buy form this got charged for a stupid membership.
22 August 2025
Unprompted review
Reply from Lndmarkclub
Hi Nash,
I’m so sorry to hear about your experience. I’ve gone ahead and cancelled your membership and issued a full refund of the $29.99 charge, so you won’t see any further billing.
Please allow 3–5 business days for the refund to appear back on your original payment method.
I truly apologize for the frustration this caused.
Best regards,
Lndmark Support
I ordered a split end trimmer over a…
I ordered a split end trimmer over a month ago which I never received and no have a $29.99 membership fee coming out for a membership I never applied for. Not looking forward to having to dispute the charge to get my money back. Do NOT use this company for anything and make the mistake of thinking ordering one item was all you did. Order #46694. I want a refund Immediately of all the amounts considering my order was place 7/21 and never received.
2 September 2025
Unprompted review
Reply from Lndmarkclub
Hi Elizabeth,
I’m so sorry to hear about the trouble with your order and membership charges. I completely understand your frustration, and I want to make this right for you immediately.
I’ve gone ahead and issued you a full refund for your order #46694, as well as the $29.99 membership charge. You will not be billed again moving forward, and your membership has been canceled.
Refunds typically take 3–5 business days to reflect in your account, depending on your bank.
Again, I sincerely apologize for the inconvenience you’ve experienced. Thank you for bringing this to our attention, and please don’t hesitate to reach out if there’s anything else I can assist you with.
Best regards,
Lndmark Support
I have called multiple times
I have called multiple times, sent an email, filled out your cancelation policy form all of which NO REPLY. I request to return the cheese grater for the simple fact it arrived almost 2 months after ordering. Now I have multiple charges on my account. No one ever 1 time has answered the phone. Talk about fraudulent scams. If it had said anything about joining a monthly membership I definitely wouldn't have bought anything or sighed up for anything. I will be contacting my local bank for fraud if money isn't refunded with next 48 hours especially after multiple attempts to contact with no replies. Each state attorney Generals office meed to hear these complaints to bring a class action against stuff like this.
19 June 2025
Unprompted review
Reply from Lndmarkclub
Hi Lisa,
I truly apologize for the poor experience you’ve had with your order and with reaching us—it’s never our intention to make things difficult, and I understand how upsetting this must be.
I’ve gone ahead and canceled your membership, so no further charges will occur. I’ve also issued a full refund for the cheese grater order, as well as all membership fees that were billed to your account. You do not need to return the product, and the refunds will appear back to your payment method within 3–5 business days, depending on your bank.
Again, I’m very sorry for the frustration and delays you experienced. Thank you for bringing this to our attention, and I’ve ensured your account is fully taken care of moving forward.
Best regards,
Lndmark Support
Insane response to an unethical business practice
When I noticed a charge on my credit card I reached out to the Lndmark and I was given this response:
"Just to clarify, when you place an order with us, it automatically starts a 12-day free trial of the Lndmark Rewards VIP Membership. After the trial, the membership transitions into a monthly $29.99 subscription unless canceled.... Many of our members find that using just one or two of these perks more than pays for the membership itself"
This is one of the most unethical and intentionally duplicitous actions I've ever seen a "company" take. They are tricking people into recurring membership charges, how is this legal? They responded to my first email asking about the charge quickly but now they're ghosting me. No way a real reputable company would act like this.
1 September 2025
Unprompted review
Reply from Lndmarkclub
Hello Brett,
Thank you for reaching out. I completely understand your frustration, and I want to help resolve this right away.
To make sure I can locate your account and assist you properly, could you please provide the full name on the order, the email address used at checkout, or your order number?
Once I have this information, I can review your membership status and take immediate action regarding the charge.
I’m here to make this right for you, and I’ll personally ensure this gets resolved quickly once I have your details.
Best regards,
Lndmark Support
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