I called up in the morning looking into buying a Velocity tool bag. Mike answered the phone and was incredibly helpful and even though they were in the process of moving their warehouse he accommodate... See more
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See what reviewers are saying
The thing that I like about loadout is the fact its just a working class lad, who has a love of tools and the industry, but still manages to provide a high-quality service. The prices are competitive... See more
Third time buying from here and it’s been nothing but a treat every time. Always fast at sending orders out and keeping you updated each step of the way. Would recommend anyone looking for new tools t... See more
Great service from Loadout. Delivery on time. tracking available. Awesome product. Velocity tool cases are expensive but you are paying for a quality item that will last us for years..
Company details
Written by the company
loadout is a supplier of specialist, trusted tools and equipment. With us you can build your loadout with best-in-class gear and tailor it to the way you work. We are trusted by 1000's of Tradespeople when it comes to hand tools, tool storage, test equipment and much more!
Contact info
Registered Office, HP20 1BQ, Aylesbury, United Kingdom
- Support@loadout.shop
- loadout.shop
poor customer service
I ordered a Veto Pro Pac Tech Pac Blackout on september 12th, emailed september 20th asking why i have heard nothing about my bags whereabouts. I recieved an email back saying that they forgot to inform that the bag was actually out of stock when they sold it to me and it will be back in stock by the end of the next week.
I then email september 28th asking if there is any update about my bag, to which i never got a response.
Today i recieved an email saying that they have cancelled my order due to lack of stock. This type of service is quite appaling considering the bag was £300.
2 October 2023
Unprompted review
Good range of products
Good range of products. Easy to get a VAT invoice when you know where it is. Quick and speedy delivery.
30 July 2023
I have ordered a couple of times and…
I have ordered a couple of times and spot on service deffo use again 👍
30 July 2023
Super quick and fair.
30 July 2023
Very good reliable service
23 July 2023
Very easy and efficient
30 July 2023
good price and prompt delivery
24 July 2023
Great website
Easy to navigate on the website. Found exactly what I needed. Swift delivery. Will be using them again as they have a whole range of tools and equipment
26 June 2023
Always spot on!
Always spot on! Excellent range of goods, top quality service and speedy delivery. Can’t fault them.
25 June 2023
Fantastic delivery time and product.
26 June 2023
Very good and fast service
Very good and fast service! Had a question after I made my order and the email was picked up really quickly and the matter was resolved 😊 very happy with the speed of delivery also will be using again!
25 June 2023
Brilliant service &products
25 June 2023
Quick delivery
11 June 2023
Easy to use website
Easy to use website, prompt delivery, lost a star as was told one of the in stock products was out of stock via email-fine- but was refunded without option of an alternative, which left my specific order essential incomplete.
6 June 2023
Ordering was easy however the return…
Ordering was easy however the return was a little more challenging.
There was no returns advice, I had to email the suppliers. I did receive a quick response but was just told to return the package and add my contact details along with the item so the warehouse team would know where the item came from. I was then charged £11.20 to return the item. So effectively I paid £11.20 just to have a look then go through the process which takes a bit of time. I appreciate it was not their fault I had ordered the wrong item but a smoother return option would have supported my decision to order the correct item. I then had to email the supplier one week after I had returned the item as I had not received a confirmation that the return item had been received by them.
5 June 2023
Had to pay customs
5 June 2023
Reply from loadout
Hi Hugh,
As per our shipping policy and pretty much anytime you make a purchase online from another country you will be responsible for the customs charges when the packaged enters your country, we do not set these charges, your Country does.
Our shipping policy clearly states “Import duty/customs charges are solely the responsibility of the customer and you will be contacted once your order enters your country”
You can find more information here: https://loadout.shop/policies/shipping-policy
- Mike
Excellent service
Excellent service.
Was notified when product I wanted was back in stock. Easy to order and quick delivery.
5 stars all round.
5 June 2023
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